Simmons Towing & Auto Repair

Tow driver arrived at the scene of my car accident on 12/22/24. Despite being instructed by the police, state troopers, sheriffs and Hertz themselves, he took my car to a tow yard 90 minutes away from where I could pick up my new rental car (Wichita airport); the accident was 30 minutes from the airport. I was left stranded there because he said he'd done all that was required of him in his position. I had to ask my sister to turn around, come back the 3 hours she had already driven to pick me up. Now, this wasn't the only holiday monster, because KS AAA also refused to pick me up without me having a vehicle to tow and that they "couldn't just drive a stranded driver to a different location where they would no longer be stranded. Avoid at all costs!

awesome quick fast and replaced what I asked for. the service desk was great we called and they said bring it in we can squeeze you in Ty Simmons repair. Will conduct business with you again

I took my car to them with a specific problem that needed repaired. I'm advised they got a code to pull with the diagnostic tool and that they narrowed the issue down to one of two things; an oil pressure sensor (approx $300) or timing chain (closer to $2k). I was advised they were certain it was timing due to a rattle heard when pulling into the shop. I advised there's also a rattle due to my hubcaps being lose, however, was advised shop attendant was going through the exact same issue at the time and they were adamant it was the timing. I opted to go with the cheaper option first; the sensor. I was told if that didn't fix it, it was definitely the timing then and that it was definitely one of the two issues. The sensor didn't fix it and since I was reassured the timing would fix it, I chose to allow the repair. I paid $2024 when picking the vehicle up, however, when leaving noticed the issue wasn't repaired. When that didn't fix it, I was told it would probably take time for the car to "relearn" itself and begin working correctly again. I immediately chose to take it back as I need a car for work. I was advised by mechanics it could be something else that would cost more, however, once they began looking, they determined it was a faulty part they had just put on. They changed the part and returned it to me, however, it STILL wasn't running correctly. They next opted to flush the engine, which also didn't fix it. After them having my car for almost a month total and paying them $2024, I was told they couldn't locate the issue and I would have to take it to the dealership for further diagnostic/repair. I was not provided any type of reimbursement even though I had paid them for a specific symptom/repair, was reassured the work they completed would fix it, and that specific repair did not fix the issue. I will agree the service was friendly. They appeared to want to help, however, were unable to. Unfortunately, I've had to resort to legal action after contemplating for a long period of time. It's not how I wanted to resolve the issue, but I'm required to have a running vehicle for work and have a child with high medical needs that frequently requires trips to Children's Mercy. I have to be able to afford the additional diagnostics/repairs and can't when I already provided them a large sum of money for an issue that wasn't resolved.