ROYAL SPA

I went to Royal Spa yesterday and I witnessed two different customers coming in at staggered times using the same station without it being wiped down very disgusting with no sanitizing at all! Now I see why other customers have reported infections after visiting this Spa! Don't go!! I know it my be convenient since it's in the Mall Towne East, but it's not worth it!! My daughter was giving a gift paper for $90 and the picture person said "I can do pedicure for the $90!!! WHAT!!! I pay $25 for those and the place I go is always packed but they sanitized everything before the sit the next person down!!

Lynn is the BOMB. I had moved away and came back several years later. Nails still as good as they were day 1! Lauren is good too!

I've been going here for about 7 years! I tip every time I come! I'm nice to the nail technicians! Idk what's gotten into these ladies but over the last I'd say 7 months, they've gotten mean and cold to me! They act like they don't want me to come! The last 2 times i came the services I got were horrible ! I'm black so idk maybe that has something to do with it. But I'll never be back! I asked a few other friends of mine that always would frequent there and they said the same things.. I've had other nasty treatments but I don't wanna go all into it! I actually am Not a review writer! I'm just disgusted with them and wanted to warn others

I always like going here. The hot wax in my feet is amazing and the ladies are always friendly and do a good job

NAIL COMPLAINT: Beware! I went to this nail salon for a manicure with shellac polish. The nail technician was way too quick & started to soak off my existing shellac nail polish for only about 3 minutes then proceeded to use a tool to vigorously scrape off the polish on my nails. She was rough & not gentle whatsoever, several times I would jerk my hand back saying that hurt to her reply, sorry. I should of left then! She used nail tools I never saw from any sanitary solution -they were from her drawer as well. Long story short, I left there with all my nail beds sore - 2 weeks later diagnosed with bacterial nail infection & placed on antibiotics for 10 days. My nails hurt & look horrific. I may lose all my nails as this infection heals. Beware & always watch for proper sterility/sanitation of all nail tools used on yourself before continuing to get your nails done! Even the brushes at the sink labeled clean & used -who knows if used one placed in clean basket! None were in any sanitary solution either. A hard lesson learned! These pics of my nails were exactly 3wks after manicure! Choose your nail salons wisely!

I was extremely dissatisfied with a manicure part of a manipedi today. I am so angry I am not going back. My technician allowed staff people and another customer to interrupt my services repeatedly and cut into my time with her. It was so NOT relaxing and I left before the manicure was finished, I was DONE. I paid for a reduced service, I tipped, and left. IF I COULD GIVE ZERO STARS I WOULD.

First of all, the techs do not want to be at work. They make it apparent you're inconveniencing them when you walk in for service. I normally wouldn't leave a bad review but this is my second time in 2 weeks and have been treated the same. The lady doing my toes was upset that I wouldn't upgrade to a higher pedicure and had an attitude the whole time she was doing my regular pedicure. Charged me $5 to remove what was left of my previous polish. The lady doing my nails cut me with the file and before I could even attempt to get up and wash the cut, she just glues it back together with nail glue. She didn't ask me how I liked my nails shaped, she just started filing them. When I told her I wanted them square she just said "Oh". Some are square and the others are rounded. They're all uneven. They're prices are about $10 higher than most other salons and you definitely don't get that quality work. I feel robbed. I wanted to give them a second chance before judging them and that's why I went twice - and got an overpriced half assed job both times. Save yourself the trouble.

Worst mani/pedi experience I've ever had. I was crying half way through. Poor communication, she hurt my toe so horribly. Then she was removing my polish and nicked my cuticles. The lady had me stick my fingers in the nail polish remover and it caused me so much pain where she had cut my skin already. She didn't ask how I wanted my nails cut and basically cut them in the wrong shape. The area was so messy. I have never been so disappointed. After I started crying, she just kept apologizing saying she doesn't speak English. I could tell she was worried and I felt bad for her but I will never go back. The manager asked if I wanted to tell her what happened but I just wanted to get out of there. They all knew what happened. They gave me a $5 discount but I feel like they should be paying me for the horrible experience. I would not recommend us this place.

RUN!!!! Worst manicure I've had. Kept trying to sell me extra the entire manicure. Finished polish had bumps and polish on skin/cuticles. Rude when I asked to file down a little shorter. I asked the price upfront and was told $30 for a gel manicure then when checking out charged me $45. Will never go here again.

Not good. The little drills are dirty. When I asked what was on the drill.......no English. Kind of scary really.