Moore Water & Air

We recently purchased a system through their partnership with Costco. I put faith in products from them, and to be honest the product itself has been great. We knew we had hard water and had been considering a water softener for some time. We can already tell it has been making a huge difference after having it for just a few months. However, I don't appreciate the lack of transparency in pricing. The difference in what the sales person told us we would be paying and what actually ended up getting financed (at a pretty high rate even though my husband and I both have good credit) is pretty substantial. We never received an itemized list of what each product cost (we bought a package that included the water softener system, a RO system, and an air filtration system). I asked about alternative options during the sales pitch, and the guy said that because we went through Costco and the offer included a gift card for 15% back the package of all three products was our only option. We also were told we would get "6 years of free soap," which is not entirely true. It's six years of access to a company with a "warehouse membership" that normally costs $300 per year. You also get points toward some free product and so far I'm not really that impressed with the soap. I'm not convinced that any of this is actually free and I suspect that the $1,800 cost of six years of warehouse memberships is also rolled into the amount we financed. Now that I know the interest rate we are financing, I'd be fine foregoing the Costco card and soaps if it meant financing a much lower amount of money. I also thought it was weird that we had our system installed before the financing actually went through. I realize now that maybe there's a reason it's almost impossible to find prices for these systems on Google even though you can easily look up the price of competitor systems. I don't mind paying more for quality, and I am genuinely happy with the water softener (it's why I didn't go all the way down to 1 star). However, I feel that this process included a lot of shady gimmicks, and I'm not happy with how much we ended up paying for it. Unfortunately, we learned our lesson too late. But hopefully this review will save someone else from getting tricked by a shady used car salesman of Ecowater. TLDR: Great product, shady sales practices.

Moore Water&Air did a great job with our water system installation. The crew that came out for the final part(Kenny,Brad, and the customer service manager Lee) did a great job of getting it put together and going. As they worked, they kept me informed of what was going on. After the trenching, etc.. was done, and it went very smoothly. At the end of the installation. Brad took the time to educate my husband on the unit and how to maintain it(since it will be him that deals with it most). Before the final got installed, we had Moore Water & Air installed a reverse osmosis system under our sink. We all know the water quality in Muskogee honestly stinks! Since all this has been installed(especially the R.O system, I can definitely tell the difference in the water quality. Before, I could taste the metallic/gnarly side of things. Now I can taste smoother water, when I use my cirkul water bottle and cartridges, I can taste the flavor more. I have done a couple rounds of laundry today as well to see the difference from when I have done laundry in the past. When I go to wash my hands, I can definitely tell a difference in the department as well. The water is softer on my hands than before. My husband and I are grateful that we learned about this company through a Lowe's associate( they came out and did a free water analysis/ presentation. It really was informative, and we learned a lot). Thank you to Moore Water&Air for your promptness and professionalism through the whole experience from analysis(with Dylan) to installation(with Kenny and crew), Great job! I highly recommend you get your water analysis done today. You never know what you will learn.

seriously bad communication from day 1. did not show up Monday so we rescheduled for Wednesday. they said I needed to have $1,000check ready for moving water from one home to new home a mile away. wrote check for $1,000. $100 for first 30 minutes and $25 fir each additional 15 minutes . called Tuesday to confirm the rescheduled appointment and they said "you dont have one!" they needed a $1,000 deposit. I told them I had the check whats going on? gave them routing number to my bank account and reschedule. Tech came and left , my new tenant went back and theres no water. paying for Hotel for new tenants and called again to have Tech come back. would turn water on but afraid we will flood the new carpet that was put in day before if Tech did not disconnect properly!!! I am mad

Matthew came to fill my salt tank. SO patient and helpful with my unrelated questions. I hope I always get Matthew for all my service calls!

After almost a year later after they put holes in my celing, a guy called me from the main office in Kansas City. He said he wanted to make things right and fix my celing. It took 2 different appointments but they did get it done. It does look much better now and most importantly i dont have holes or fake vents anymore. In exchange if they fixed it and i was happy, he asked if i was willing to add an update or take down my review. I will add an update but I wont completely remove the initial reveiw because it still happend and it doesn't erase the past on what they did. However, they did fix it as of last week 05/05/2021. As far as the appointments, they worked much better this time with mine and my husbands crazy schedule as a nurse and a paramedic.

Looks like we dodged a bullet with not signing with Moore Water. Hard sell almost to the point of bullying. Wanted to think about it but nope we HAD to sign THAT night. After 2 1/2 hrs told them we wanted our evening back. Super glad after seeing the reviews here and on BBB. Sad cause we like the idea of a soft water treatment.

To be clear I am writing about Moore Water Treatment in Wichita KS - which is the Ecowater scam artists that Costco has all the ads for.I wish I had read the reviews but I mistakenly thought Costco endorsed them since they had pamphlets at the store. I couldn't have been more wrong. Once they have your money they leave you high and dry. I'm seriously considering a complaint with the state attorney general. We had a whole house filter installed which we were told would last a year. Less than a week later, it was so clogged we had no water pressure. I had to remove the filter and run the system without it.Multiple phone calls and they have never even responded. If I could rip it all out and go with Culligan, I would. These guys are total scamsters. Do not trust anything they say as they have one goal: To get a LOT of your money and give you nothing in return. If you decide not to listen to me then make sure you record everything they say and get EVERYTHING in writing.

First, we received a flyer when we moved into our new neighborhood that said "sorry we missed you; welcome to the neighborhood; we have a gift for you, call us -Susan". We thought it was someone from our neighborhood association.It was not; it was a sales gimmick from Moore water.We shouldn't have, but we said "what the hell, we will listen to their spill, get the free thing and let them be on their way".Well, their sales team sure is good because he left our house with a sale, and this started our headache with Moore.#1 the first tech was very unprofessional, tracked all kinds of mud and crap in my new clean house, smelled like cigarette smoke, kept forgetting things in his car so kept tracking mud and crap in my new clean house, called his supervisor on speaker phone and was unprofessional and his supervisor was clearly aggravated with him, and then after hours I was not happy with the installation or anything#2 the supervisor came later that day and told me the water softener could either be installed in the middle of my downstairs living room to get 100% of my home OR I could get 80% of my home and have it installed in the closet by my water heater. I asked if I could pay 80% of my install fee and he said no and I said ok I want 100% of my home and no it is not going in my living room so you will have to figure out something else.#3 next visit they decided they could dig up my main line and put water softener in my garage. I was told it would be a process but that everything in yard would be put back as it was so I said okay.#4 next visit tech arrived hours after they told me. Started big job at noon and didn't leave my house until 9-10pm. They left the sight a mess. I had big landscaping rocks blocking my driveway I had to move at 10pm to get my Jeep in the garage. Mud piled all along my driveway I had to drive over for TWO weeks before they came and pressure washed it off. #5 TWO weeks later the tech calls and asks if I have a hose to wash off my driveway. He said they usually rent a pressure washer but he thought a hose could do it. I told him NO a hose could not do it. He also told me he could get mud off driveways but not fix my yard that day#6. A week later they finally come out to finish my yard. Guy just shows up and takes pictures. Says it's done. I took my own pictures below. I call angry and they say a maintenance supervisor is going to call me. NO CALL!!!We own a service company; we have dealt with many service companies. This was the worst service experience we have ever had. I would not recommend, and we still have no resolution,

Our equipment malfunctioned the same day of installation. We've had zero water pressure to our reverse osmosis and our fridge and as an added bonus it caused our water bill to spike to $650! We called repeatedly regarding these issues and were told every time that someone would call us to have a tech check our equipment. No one ever called. Now after speaking with Brad the Manager, he stated it's past our return window (even though we called repeatedly before the return time) and now we're stuck with a $10k paper weight. Thanks Moore Water!

We had a salesman come to our house to give a pitch after going to a wedding expo. The salesman told us all these great things. Said that we would get free soap from this one company that would last like 7-10 years so 7+ years of free shampoo, laundry soap, window cleaner, etc. We failed to do our research after he left and decided to buy it along with the air purifier and reverse osmosis. We are very unsatisfied. Learned we could've spent 1/8 of the price at Sam's for a water purifier that would've worked just as good. The water purifier is ok. There honestly hasn't been that much of a noticeable difference in our water and it seems to have almost caused more harm then good. The reverse osmosis we actually do like but again could've bought one way cheaper somewhere else for the same quality. The replacement filters for the reverse osmosis and air purifier are almost $500 and need replaced every year.... (On top of having to buy the salt once we run out.) They keep calling to get us to buy them but we can't afford that which I told them but they continue to call. The soaps/cleaners honestly suck. We had to stop using the dishwasher detergent because it wouldn't clean our dishes so now we're back to using Cascade. The shampoo is not at all conditioning but we're using it because it's "free" and buy conditioner to use with it. The dish soap is alright. Laundry soap isn't great. We may have to go back to using a name brand but really don't want to add to the list of what we can't use. Cleaners are ok. Nothing special. We still use other cleaners and barely use the "free" ones. I finally logged in to my account for the soaps and learn that we will only get about a 3 year supply based on our usage of the 3 things we use because the points don't get you very far. We do not want our system anymore but it seems there's nothing we can do at this point. We were lied to and are now stuck with a loan and a system that we can barely afford and don't want. We've been paying on the loan for around a year now and the current balance is at about $8600. That's ridiculous. We fully regret our decision.