Landvest

Gave renters 10 days notice via an e-mail to move out of their units the Monday before Easter weekend out of the South Lamar Storage facility. Had to hire movers very last minute. I live out of state. LandVest did not reimburse the moving fees. LandVest renters paid for the whole month of April, and were forced to move out early; no reimbursement was given for the extra days that renters paid for. Unfortunately, nowhere in the contract says I will pay for a whole month of storage renting and receive half a month of storage. I have called Security Self Storage on South Lamar to inquire about my the reimbursement that is rightfully mine (for the days I paid for and did not receive). I have left numerous messages. They do not answer their phones. Now their number is no longer in service. How very convenient. I am only asking to be reimbursed for the days I did not use the unit, yet paid for. That's it. This is the definition of theft, is it not? I paid for a service, and I was only given half the service. ...Never mind my moving fees into the unit, and out of the unit (I was only there for a few months and never would have moved in if I had known this would happen) totaling in $1500. Never mind the fact my I live out of state, had to overnight my key to Texas, and mother who lives 2 hours away and at the time had walking pneumonia had to manage my movers to move me out. I am asking for about $75 for all that. I find this very concerning that your companies cannot treat people like human beings. I will be contacting the City of Austin Tenants Council and KXAN about this, and I urge fellow renters to do the same. I also urge Tenants to dispute these illegal charges on their credit cards. Kindly do not say "we hated selling this property" or that you have empathy. You do not have empathy. I am very certain this property went for quite a bit. I am certain that LandVest knew about this deal more than 10 days ahead of time, but opted not to tell renters because they don't have to. Fine, I get it. It's business. It's pretty normal in this climate to put money before acting like a decent human being by forcing people to move on Easter Weekend and not reimbursing them for the month or moving costs. Deplorable - but just own it. Don't say you have even a thimble of empathy for the people you are wronging.

This company manages or owns in some manner the Security Self Storage locations in DFW area. Their phone manners are abysmal. Their customer service relies primarily on avoidance . I.e., He is not here or he is not available. Or he will call you back in 24-48 hours. This is the only recourse to work with the SSS facilities. The local managers are not allowed flexibility to make accommodations . The local managers at the FW - Hulen facility are very pleasant and helpful. For these reasons I would recommend using less expensive facilities 1/4 mile away from this location.I rent units A28 and p15 at 2600 s hulen FW 76109

Gave renters 10 days notice via an e-mail to move out of their units the Monday before Easter weekend. Had to hire movers very last minute. I live out of state. LandVest did not reimburse the moving fees. LandVest renters paid for the whole month of April, and were forced to move out early; no reimbursement was given for the extra days that renters paid for.