GP Company Glass Shower Doors

Pretty disappointing when our glass shower door was installed one year ago, and the sweeps for the doors are coming off now. We have to get it replaced otherwise water would soak right through. We reached out to them asking what sweep they used so we can find a replacement, however, the contact who responded to us (decent turnaround time on response) told us they can send someone over for a service call at $100. Then we asked again if they can just share with us what we need to replace the sweep with, she came back saying we can pick it up at their location for a specific price. We just wanted to know what we can replace the sweep with (because it is not an expensive fix) but they did not want to reveal it but tried to offer to have a service call to fix it. We are just very surprised how this product is failing after one year of use. Was hoping this would last longer than that!

Installed a shower door less than a year ago. It came out of adjustment and asked them if they could come and fix. Been waiting patiently 3 months. They just keep saying they'll call and setup an appointment, never to call again.

This company installed a new shower door and glass wall as part of a full bathroom remodel a few years ago. Recently the glass wall spontaneously shattered. When the installer was here to clean up the glass and measure for a replacement I did ask how this could be avoided in the future. He basically said it must've been defective glass because this never happens. Well...today when they installed the new glass I was informed that it would cost $800. Of course I paid it because I needed my glass wall. But how can it be my responsibility when the glass or workmanship had to be the cause of the issue?? I was no where close to the bathroom when it happened. Literally it shattered spontaneously with no warning ...lucky for me I wasn't in the bathroom when it happened! Oh and I also did not receive any kind of receipt for the work either...