Chris S.
Mar 10, 2021
Disappointed. Our vehicle was rear ended and we were having trouble getting money from the other parties insurance. I asked Collision Works to repair the existing OEM parts where possible to save money. Instead, they ordered a cheap ass bumper cover and trunk lid. When we picked up the car, I noticed they tried delivering the car under a shaded awning. After 15 years in the paint industry, I know better and told them to pull it out into the sun so I could see the work. The color match was okay, but there were dirt nibs in the paint and they didn't polish them out. I also saw the corner of the bumper was sticking out. The guy told me they bought a "cheaply" to save money. I specifically remember telling them to repair the OEM parts if possible, not to order cheap crap. By the time we got home, the bumper was complete coming off. We called to have it fixed and they rescheduled another appointment. The second time we got it back, I noticed they had put screws from the inside of the bumper to the fender trying to keep it from popping back out. The bumper plainly didn't fit the car and they didn't care. It's been 6 months and now the chrome on the truck lid they replaced is delaminating. As an experienced paint professional, I'm embarrassed I didn't do more research. If I hadn't transitioned to aviation work, I would have fixed this myself. I would have given 1 star but the color match was good?
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