Gene Hensley

This company has horrible business practices. The owner John believes his Techs should be paid to sit in the Van to LEARN how to do their jobs, on my dime. Complete BS. THIEVES.I simply wanted annual maintenance done on my unit. So after 30 minutes of the tech watering my compressor with the power on and the unit running, spraying every component it shorts and trips a code. Then the insanity ensues. The tech has no idea what to do. So sits in the van reading about my unit for an hour. He comes back in, turns the power to the "furnace" off, not the heat pump in order to reset the system. Then turns power back on a minute later. It doesn't clear. Goes back to the van reads some more.The Tech then concludes my once previous working almost new $17,000 system (sadly purchased from them) is no longer functioning and needs a new control module. Luckily it was the end of the day Thursday, so the tech left. So Friday the owner calls back to tell me they need to send the tech out again on Monday to get the information on the system in order to get the right parts ordered and probably take a couple more hours. WOW. All weekend no working HVAC! So a 2 hour visit $240 and the guy sat in the van for 1.5 hours and maintenance was NEVER performed.Until Sunday afternoon I thought this is nuts and decided to learn about it. Dug out my manual on proper maintenance of the system. Googled the error code. Killed the power to the heat-pump, cleaned the clean-effects filters and went out and re-seated the fuses to the heat-pump. All of which took me less than 20 minutes. Turned the power back on and it has worked perfectly for 3 weeks so far. I also do not anticipate any issues.Every encounter with the GENE HENSLEY CO comes with extra added expenses. You have been WARNED! Personally I will never have anyone from this company on my property again.