Fittings For You

I'm one to never complain about racism or use the race card. But my experience with this company was that bad. Breaks my heart because this is a company that deals with patients with cancer or other illnesses that require prosthesis or other medical equipment. So my expectations for a company like Fittings For You were very high in regards to service. That they would be compassionate and give you the best service regardless of who you are. Please do not use their services if you're Mexican or have an accent. I went in almost 3 weeks ago on a Friday to order a lymphedema sleeve. They didn't have my size so they told me they will have to order one. Asked me for a copy of my insurance and left them my information. Was told they will call me the following Monday to let me know if my insurance would cover and how many sleeves I can get. I didn't get a call that Monday so I called them but they had already closed so I left a message. They didn't call me back, so I called again the following Monday. The lady I spoke to didn't know anything about my order, so she would have to call me back. She didn't call me back so I called last Friday and left them another message. They finally called me back today but I was on a business call and a lady named Terry left me a message. She forgot to hang up and the message went on with her conversation with the other lady that works there. Terry tells her exactly this: These damn Mexicans...she's calling all the time (I've only called 3 times in 3 weeks and was polite with my messages) then you can hear them discussing my insurance and go on to say "she has a 30 copay. Oh she'll never pay", then one of them said, "she can call her own insurance". These last part cracked me up because they offered to call my insurance. I never asked! I don't care if it covers or not, I just want to order my sleeve and if I have to pay out of pocket I don't care, I need my sleeve. So I'm going to go to another business that is not racist and work with people that do what they say they're going to do.

The business is poorly run, cannot get anyone on the phone during business hours( you leave a message), owner is unprofessional, and it is slow and hard to get a refund. I advise all to avoid this business. Owner talks a big talk but has no idea what she is doing, I had to provide my own measurements b/c I did not trust what she was doing. After two orders I found out she was over charging and committing insurance fraud. She will call you "Hun" and try to get you off the phone as fast as she can. Sadly there are not many place that orders custom garment but try Hart Pharmacy.

Great experience at this individual owned business. Very knowable staff,nice friendly service I received.

The business is poorly run,cannot get anyone on the phone during business hours( you leave a message), owner is unprofessional, and it is slow and hard to get a refund. I advise all to avoid this business. It's difficult to believe she gets return business