Family Health & Rehab

I have worked here for 2 years now. I love it. The facility is clean and well maintained, staff work together to take care of the residents. Upper management hold employees accountable, of course that will result in negative feelings for some but over all makes the employees that do a good job grateful. They strive for only the best to care for residents and I for one love that. Overall a great place to work if your there for the right reasons, the residents!!!!

My roommate was admitted to the facility because I saw the 5-star ratings. My question is when were these given? Never enough nurses or aids, I do understand the shortage in these fields due to the long-time COVID-19 restrictions and people just not wanting to work. If you do not have adequate staffing do not take in more clients than your staff can handle properly. This is a disaster waiting to happen. I don't know how old this facility is but it is in dire need of repair of rooms. Stained carpets, and edges of Lunchroom tables that need cleaning and not just wiping the top. Stained sheets and blankets, showers with broken edges. Rooms need to be cleaned better. I'msure this facility works hard to get the clients what they need. But I feel some of the ads on their web page lead to misinformation about their facility.

I feel very good about the I was taken of here.l of the staff did great job of taking care of me. The food was good and I could order off the menu if l would like. The people who helped me therapy did a great job, l had some good work outs. Thank you everybody.

This place is terrible. It reeks of urine, the clothes they wash still reek as well. Under staffed, horrible food, they don't watch to see if your family member swallows meds, meds found on floor of his room. Our relative fell twice in two weeks, they don't watch them. Where do the ratings come from?? The place is a dump.

My best advice is to go VISIT any facility that you plan to admit a family member to for any rehab. Hospital social workers are tasked with moving patients out of hospital beds that don't qualify to stay in patient. Make your own calls! Find the facility that fits your needs and expectations.

I came to visit and the staff was very rude and disrespectful. They will not answer or respond to any of the peoples needs. And In regard to their health they feed them things that do not benefit nor help improve them especially in the condition they are in.

Here is what you get for $8680/monthAnnual cost increase of $310/month every April 1st.You frequently hear - "We're short staffed."You never hear- "I'm sorry. We'll fix this."- from Management.- When my mother first arrived, it was beautifully landscaped with shrubs that attracted loads of butterflies and hummingbirds. That has all been replaced with rocks. It looks terrible. Apparently the $310/mo inc doesn't go to extra staff or landscaping. - When she first arrived, it smelled of freshly baked bread and pies/cakes made from scratch. Now nothing is fresh/all frozen.- After 3 years, Dir of Nursing told my 97 yrs old mother she had to move to another room in another part of the facility because of an arbitrary rule they had changed. We refused as this room had become her home. Vicky, Director, charged us $620/mo additional plus $250/mo for supplies on top of the $7440/mo we were already paying at that time. I fought with the owner for 6 months to get these absurd charges reversed and refunded retroactively and was finally successful.My mother was admitted to Family Health after suffering a major stroke. -After PT following stroke, there was no follow thru as they stopped having a restorative care aid, no one walked with my mother because "CNA's can do it" CNAs don't have time as I told Vicky, the Director, repeatedly. I even went over her head to Axiom Healthcare (corporate owner). No one cared. Consequently, after being able to walk with a walker the length of the 4 buildings, my mother was confined to a wheelchair even though she was walking great after PT. Why get her strong enough to walk again and then no follow thru? Walking regularly would have helped her to stay strong for transfers as well. This was a huge source of frustration for her. This is not skilled nursing. They now have a restorative care aid after I complained on behalf of other residents to the owner, 5 years after the director discontinued this care.No continuity of care due to extremely high attrition on all levels of staff (director of nursing, nutrition, CNA's RN's, cooks)- Many Medication errors - Laundry damaged/clothes lost, We quickly made arrangements to pay someone else to do it.- Supplies not ordered promptly or ordered incorrectly - - Beds made with sheets that have huge stains on them or bedspreads that are torn and in poor condition.- Total failure of communication and follow thru on all levels of staff.- Questionable medical care -RN's that don't document or report to next shift / CNA's that operate sit-to-stand equipment incorrectly which could endanger my now 102 yr old mother/ medication (Percocet and others) given without family ok, Podiatrists and outside nurse practitioners gave care with bad results.- Administration and staff more concerned with how they look "on paper" for state guidelines rather than actual patient care.- Medical equipment that needs to be repaired or replaced - Building failures/ window leaked/soaked wet towels left in window sill for 10 mos before it was fixed.- My mother's room flooded due to improper construction in the entrance to the building.No apology.- Hearing aids lost twice and damaged by staff twice in 9 mos/ Vicky, Director, said "I don't know why we lose your mom's hearing aids - we lose teeth, but not hearing aids". You lose residents' teeth???Replacing hearing aids takes 2 weeks, which means she couldn't work on her speech therapy (needed after her stroke), participate in activities or even talk to family on the phone.To add insult to injury, my mothers watch was stolen from her dresser drawer as she slept one week before she died. Dir of Nursing-Jonathan, unwilling to fix or replace malfunctioning medical equipment. No apologies- only attitude. Bottom line: You must be willing to advocate for your family member in every area at all times. What do residents do who have no one to advocate for them? Save your self a lot of needless aggravation. Find someplace else for your loved one to live and/or recuperate(I completely agree with Peter G's review (see below) left in 2017. My mother was a resident at that time and what he states in his review is true.)

My dad was there 5 years ago and was encouraged by the staff to stay beyond his 20 day Medicare limit costing my mom $5000. Apparently, their social worker left and no one bothered to tell my folks that insurance was no longer paying. I tried and tried to get her money back but they avoided us and had only excuses. Totally unethical taking advantage of the elderly.

Worst facility I've ever worked for in my entire life. I've spent more than 8 years in the kitchen for pristine restaurants and catering companies before I got the job here. The only good thing about this facility is the residents who come and stay here. The office staff is horrible and so the dietary and environmentalist as well. Everyone is very rude and misbehaved. The food is all frozen never fresh. I'm surprised this facility is still open with all the food outbreaks, poor communication and overall poor managing. I've met the owner before Vicky and she was very rude to me and my grandmother when we visited. As well as Kim and Mel who are the Dietary coordinators didn't meet any standards or make time for any resident and just walked around doing nothing. They yelled at their workers when they were doing a great job but tried to embarrass them in front of other people to try to prove a point it was absolutely disgusting.