El Paso Animal Hospital

They have been my vet for many years. I have a rescue dog that I got a year ago and I need to take her in to get her shots and what not. So I called them today. I was on hold for 40 minutes waiting to make an appointment. Once they answered the phone they said are you a new client or an existing client. I said I'm existing client. They said you haven't been here in two years. That's because my dog passed away two years ago. They said it'll be $90 for a new client plus the fee for seeing the dog which was gonna be 300. I won't go back. It's a lot of crap when they're considering me a new client because my dog died and I didn't have a pet to take into them. And how insincere can you be. I told him why they didn't care that's why I will never ever go there again.

Very furious made an appointment called twice to confirm early morning! They said they don't do appointments. Front desk customer service is terrible did not seem to care take your pets elsewhere. Dog care is average. I have 3 dogs will start going elsewhere after this visit. Read through the reviews David T have the same experience I did. We care for our pets and value our time to. If it walk in only fine say that over the phone and don't give us attitude when we are shocked it's not an appointment.

This place is absolutely phenomenal! We came in because our dog needed emergency surgery and they were so kind and attentive. They are a great place to go if you are short on funds because they offer scratch pay AND care credit as options. They were extremely helpful throughout the whole process and I especially want to thank Nurse Gina and Dr. Herod, and also Bethany in customer service! They were informative, caring, and simply amazing throughout the whole process. Highly highly recommend! Our pup went home today after the surgery and he is doing absolutely great so far!

Looong wait, but very competent and professional staff. Had to stop here for my dog on a trip out of state since all other vets were closed on a Saturday. They take walkins but all the locals knew they could sign up to be on the list online before they arrived. I was pleasantly surprised when the vet texted me a couple days later to check on my pup after I arrived home.

If you are genuinely considering taking your pet here I will PAY you not to. Seriously. Email me for my Venmo : [email protected] a simple procedure the vet personally called me and told everything went great and to pick him up later that day. After paying for the procedure and waiting the vet comes out covered in my cats blood and said he was nearly dead. I've had THREE other people tell me nearly identical stories. And another person laugh and say it's common knowledge how corrupt El Paso is. Jeff, the manager or whatever he calls himself is condescending and incredibly difficult. Apparently other places he owns/manages were shut down because he didn't pay the bills. He told me first hand they don't check on cats after surgery because they can be "moody". I would not trust this place to pass me the salt and pepper let alone care for my pet. This place should be shut down !

We moved to Derby in 1991 and have used El Paso Animal Hospital since then. Dr. Oehmke is the best.

Excellent care for our very sick dog! Totally recommend Dr Hilary Ecklund. Kept us updated by phone, even on her day off.

My cat had a blood test on Friday and the vet said she would call me with results that afternoon. She did not call. On Monday I called and asked about it and was told the vet would call me that afternoon. No call. On Tuesday I called again and was told the vet would call that afternoon. Again, no call. The next day I emailed the clinic expressing my concerns. That all occurred three weeks ago, and I still have not been contacted by the vet. I get the distinct impression El Paso does not care about me or my cat. I'm sure I can find another vet who cares.

Been bringing my cat here for about 3 years. It's always been an amazing experience. My cat is very skittish and afraid of most people, but the staff always are helpful and make sure he's taken care of. They are always very knowledgeable and have the answer for any questions I have.

Totally impersonal experience with staff. They showed little to no regard for the happiness of families who are concerned for their animals who are hurting.