Eddy's Lincoln

Stay away from this dealer! Purchased a 2004 mustang mach 1 with 5,500 from this dealer I live in California and spoke with a salesmen named Kris. He sent me a ton of pictures and we even FaceTimed and went over the car, I had said that if there are issues with the car to let me know that it wouldn't be a deal breaker and that I just didn't want surprises. He assured me there wasn't anything wrong and that the car was in showroom condition with the amount of miles and from the pictures I took his word for it.My wife and I purchased plane tickets and flew in and were met at the airport by Chris. He informed me that they had taken the car to get the windows tinted which I thought was odd since that was never discussed. We get to the dealer and the car looks to be in amazing shape with a few scratches on the paint which were never pointed out but hey it's a 2004 stuff happens, next thing we notice is the passenger window is off track and stick up above the weatherstrip. This bothered me and when I asked why we weren't told about it he said he didn't notice it. After discussing it with my wife we decided we weren't going to let a window ruin the deal so we went through with the purchase we paid cash.The car drove great home on the 1,400+ mile trip home to Southern California. After a week at home the check engine light came on and thinking it might be the seal on the gas cap was bad I replaced it with no luck. We took it to a trusted mechanic who found the charcoal canister was leaking and needed replaced along with a few hoses in the evap system near the gas tank. $600.00 dollars later the check engine light was fixed and we had to put a few miles on it in order to get the car smogged. As we were pulling into the same mechanic to get the car smogged the check engine light came back on. (if you are from a state that requires smog you cannot have the car smogged with a check engine light) so back to further inspection the smoke test showed there was a leak coming from the top of the gas tank. After removing the tank you could see where the tank was replaced and silicone was used to try to keep the tank from leaking vapors from the fuel pump and roll over valve. At this point my wife ran a carfax and we found it showed this dealer had replaced the fuel tank and patched it so that they could sell it. I reached out to the dealer numerous times and couldn't ever get anyone on the phone or get someone to call me back. After speaking with a lady in finance I told her the situation and said all we wanted was them to help in the cost to repair since we gave them there asking price and they did a horrible job at fixing the tank. She took my message and said she will get back to me, she did that same day and said she spoke to the store manager and he said they are not responsible and to take them to court if we would like. That's the type of place this is.I have purchased countless vehicles from dealers all over Southern California and I would never think the most corrupt one would be from Wichita,Ks. There are some things I wish we would have done better in this purchase but to not even have someone get back to us when we can't even register the car in our name because they knew what they did is beyond sheisty.So if you are thinking about purchasing a new or used car from this dealer, they will be nice to you because they are getting your hard earned money but once you leave they could give 2 shots about you.

We want to thank Christie Gift for her exceptional expertise, guidance, and graciousness as we acquired our most recent vehicle. We first met Christie in June 2019 when we visited our very first-ever Lincoln dealership. She was incredibly knowledgeable about the full array of Lincoln products and introduced us to the Navigator. She made a fantastic impression on us and, although we were not yet ready to purchase a vehicle, we were grateful for her patience and diligence in equipping us with information on the brand, vehicle and dealership. Fast-forward to December 2022 when we were ready to make our first Lincoln purchase, Christie was our sales representative of choice. She welcomed us back with the utmost hospitality and skillfully shepherded us through the process of selecting the right vehicle to meet our needs and requirements. She was an exemplary ambassador for the Lincoln brand as well as for the dealership while also advocating on our behalf regarding a few elements that were vital to the transaction.Christie expertly handled all aspects of this transaction and was diligent in her communications across all parties - especially with her leadership and with us. As we reflect on the many vehicle purchases we have made in our lifetimes, we agree that Christie's integrity and professionalism are unparalleled in our experience and her forthright manner was a breath of fresh air. We are also grateful that Christie's graciousness also extended to her thoroughness in teaching us about all of the many bells and whistles associated with our new vehicle - especially all of the tech. Bravo to Christie for her outstanding performance and we commend her for being an exemplary ambassador for the Lincoln brand and the dealership. We wholeheartedly endorse any recognition Eddy's Lincoln can bestow upon her. We are truly grateful to have been in her care.