Dillons

This is a great grocery store! It was super clean and the lay out was easy to maneuver. I went in to try and find some rubs for grilling. You know Kansas has always put out some outstanding flavors for barbecue. We bought both rubs and sauce that were local. I was disappointed that there was a bigger variety of local flavor. Around us all of the markets have products done locally. Salsas sauces, cookies and tortillas. They carried a lot of rubs and sauces from Texas, Arkansas and Ohio. The cashier was absolutely beautiful inside and out. She was personable and actually interacted with us. I was very glad to see a real cashier not a machine.

I've lived in various places around Wichita and used many Dillons, but never experienced such rude pharmacy staff who refuse to refill prescriptions. They currently serve too many people to take on any more prescription clients.

I was waiting at the service area to buy bus passes at my local Dillons store, and had been for several minutes, when a woman with a child came up by my elbow, and started playing with the child. She was acting as though she was going to go ahead of me so I watched her. Sure enough when the person ahead of me left she immediately jumped to the window. I asked her if she was in a hurry and in a Hispanic dialect said to the surprised cashier that she had been waiting for 20 minutes. That was a lie. Is this a sign of the times that Hispanics are now being allowed to do as they usually do-i.e. not stand in line and wait their turn?

Went to the deli at 6 pm. The server wanted to charge regular price for a chicken meal when it only had one side left. No substitutions. Poor personal service. So unlike Dillons other services.

This Dillon's is backward to what I'm used to, but I came because I heard about the huge selection of dried fruit and nuts in barrels and self-serve containers. Wow! I'm impressed! I filled a few bags with blueberries, cranberries, walnuts and Brazil nuts. All the ones that make my liver happy. There were lots of great deals this evening. I always enjoy the 10 for $10 deals!. Mix and match all over the store. I will be back to this one often!

Watch your receipts, folks! Prices on the shelf are frequently lower than what you're charged at the register. Manager(Central/Maize) had little to say when I brought to his attention. Little to no customer service. I'm so done with dillions​

So, beware this may be lengthy be I am sharing anyway. I am homebound, relying on the delivery service toget my groceries. I LOVE my Dillons stores, but I willmo longer recommend shopping for pick up or delivery with Dillons or any Kroger store. Dr Pepper is on sale, 4 for $15. Only requirement is 4-12 packs in the same transaction. They had 2-1 lb pkgs of butter on sale, $6.xx. Cherries were $2.99 per pound with card. All of this is important. I add the items to my cart. My card is attached to the login. They add in at full price. I pay full price. If I call, I will get the credit back, but not to my card. It becomes a store credit. I have yet to see any store credit taken off my order. It might be only $3 or $4, but to some that's food one day. I LOVE my store, online and app.shopping? No. I don't like thieves.

I have been waiting for 90 min to pick up my $50 Clicklist order. I have used up 90 min of gas sitting here waiting. When I call in they tell me it's on the way out. They also reported that they had 3 people call in. I understand that things happen. But be honest. Call and say it isn't ready. Be solutions minded. This one order has cost me $$$ but more importantly, valuable time. I do Clicklist to save time. Now, I have lost 90 min of orecious time I cannot get back. I would really appreciate a gift card or something for the inconvenience. I have been a weekly Clicklist customer for 6 years.

Absolutely disappointed & much more! We have a corporate retreat with a mission at-risk youth mentoring programs in nature. To save gas dollars as we are not funded outside of ranch. SEVERAL of us seniors meet regularly & the exact same issue with us all STOP CHANGING our ability to do your surveys w/o having us help you advertise for hearing tests & many more. What the heck was wrong with the way it was.

customer service is horrible in store and on line....I have reported their rudeness on several occasions and I finally have to go to a manager or supervisor level...but I have to to escalate it to a higher level or they won't do anything about it...Dillons put a hold on my account after I contacted them about the groceries that were delivered to me were in poor condition...customer service assured me they would compensate me , but instead they sent an extra charge through on my account, so I reported them to my Apple cc company...and it's was resolved in my favor...and then they put a hold on my account and won't remove it...I spent all day today trying to get them to remove the hold going back and forth between Dillon's and Apple to no avail...my husband passed his benefits were cut off, so I had to apply for food card ...I am disabled and elderly and they will not remove the hold so I can add my food card...so I am not able to get my groceries...Dillon's is the only chain that will deliver to me, I live in a rural community ..but since there is a hold on my account I can not get groceries with my food card and I am going without food .. this is unacceptable ...has anyone else experienced level this of terrible customer service