Dacus Towing & Recovery

the only positive thing I can say is that they did arrive in a timely manner but to want to charge $845 to winch a vehicle 20 feet out of a snow bank is absolutely uncalled for. Nothing on their invoice showed that they were justified in charging that amount. The only way this job could have been easier is if my car had been on dry ground.

We broke down 65 miles from home. Called Dacus at 4:08 p.m. the next day. Talked to Clint. Left our house at 4:18 p.m. to take keys to them, 15 miles from us. At 6:43 p.m. the same day, our vehicle was delivered to our home.Clinton and the driver were absolutely courteous, kind and succinct in getting our vehicle back home so we can figure out the problem! I absolutely reccommend them!!!!! It is such a pleasure to know there are still good, reliable services out there!!! These guys ROCK!!!!!

Wow, talk about above and beyond service! Our class A RV needed to be towed from a rest area outside Salina,Kansas. DACUS Towing and Recovery arrived in a timely manner. Clinton, the driver, was so professional and conscientious as he hooked us, even removing the mud flaps so they wouldn't drag. He informed us that we had an issue with our u-joints and straps on our drive shaft, which he had to remove to tow us. When we arrived at the repair shop that had agreed to service our RV, a service rep informed Clinton they didn't work on Ford engines. Not only did Clinton not off load us and drive away, he stayed with us as we contacted more than 20 other repair shops until we found a shop in Topeka, Kansas, that could look at our RV the following Tuesday. Even though Clinton was on a time crunch before he had to stop driving for the day, he stayed right there with us and offered to tow us wherever we needed to go. We were on our way to a 50th class reunion in Indiana and needed to be on the road. Clinton offered to tow our RV to his facility in McPherson, Kansas, store it for the weekend, and tow it to Topeka in time for the appointment. We were blown away by the care, consideration, and patience provided by Clinton and his business. He even declined the $100 tip we offered. We will recommend them without hesitation. They are a true example of wonderful customer service, skill, and care. We would give them a ten if we could. Thank you Clinton and DACUS Towing and Recovery for all you did for our potentially bad situation.

Dacus was a life saver today. They arrived 5 minutes before there estimated time and were extremely polite and courteous. They even allowed us to have our two small dogs in the cab while hauling our vehicle back to town.WARNING - I am going to bash on AAA and give lots of love to Dacus!!! (I wish I could rate them 6 stars)My truck broke down about 15 miles south of McPherson, KS. I have AAA and called them. I gave them both my GPS coordinates and mile marker number I was located at on North I-135. They indicated a tow truck would be dispatched within an hour. I called AAA 2 hours after the initial call to confirm they had someone coming. They indicated I had been elevated to a top priority and a tow truck would be there within 20 minutes. Guess what? - another 45 minutes goes by and no tow truck. I called AAA again. they indicated the tow truck had already done their pick up and this order was closed. Obviously it was not, because I was still sitting on the side of the road. AAA said the towing company had done the pickup in California and it was complete. I asked them how they could make a mistake with GPS coordinates and a physical description of the Interstate with mile marker. The customer service rep passed me on to a supervisor who did not have a good answer but indicated they would start another pick up. Extremely frustrated at this point, AAA indicated it would be approximately 3-4 hours before a tow truck could arrive!!! Are you kidding me? At this point I googled tow trucks near me and Dacus came up (along with 5 star review). They said they would be at my location within 20 minutes. They actually arrived in 15 minutes. The driver was extremely courteous and even let our two small dogs ride in the cab of the tow truck. He then dropped my vehicle off at the dealership and dropped me and my wife off at our house. Needless to say I will be cancelling my AAA member ship and if I am within 100 miles of McPherson, KS and need a tow, I will be calling Dacus. What a fantastic team and great customer service.