Chair Mart Showcase

Very disappointed. I have gone to this store for nearly every piece of furniture I have owned, so I assumed that this experience would be no different.When I went in, I knew almost exactly what I wanted, however, they didn't have it in stock. That was fine, they have that wonderful big touch screen that you can pick out what you would like and they order it in for you. The gentleman there (whom I've never dealt with before) couldn't give me very in depth answers to my questions (i.e.: "what is the difference between this couch/loveseat and this other one, other than the price and the stitching?" "Um..looks like the stitching.") With that being said, I ordered the one I thought would work best for me, based on what I had previously researched and my past experiences. The gentleman said that it would be there in ten to fourteen days. Fourteen days later, I call because I hadn't received any notification. The gentleman (different one) said it should be coming any day. I thanked him and left it at that. A week later, still nothing, so I call again. This time the gentleman said that it wouldn't be coming until the end of the month (keep in mind I ordered it the previous month) because of a shortage of fabric. This time frame wasn't going to work for me, because I had expected it at least two weeks prior and I had to cancel the order. Very upset that they didn't just call and tell me that it was going to be much later than what was anticipated. I could have at least planned around that.

Great customer service! I had my heart sat on a model I had seen online, and went to ChairMart to look at it. They unwrapped it from their warehouse just so I could compare colors and ended up finding a different living room set I really liked... regardless the staff here was patient and courteous with my questions and requests. Their price was lower than anywhere in Joplin and they delivered for free- the same day! Can't beat that.

I am unhappy with ChairMart. I purchased a lift Recliner. With free delivery. I had the item for 10 days. Decided there were several things I didn't care for about this particular chair. I kept it for a few more days just to see if it was just me having to get used to it. I didn't so I called and asked to return it. Was told it would be ducted in price to return due to it could not be sold as a new chair now. Okay I could live with that if it was a reasonable deduction. But I was also told that it would be deducted for 2 guys delivery trip and return trip wages. I don't believe I should have to pay for 1st delivery trip as they had other furniture to deliver, hence dusting out my chair. Secondly the pick up returning trip they were 40 minutes late as to more furniture to deliver besides mine fir pick up. So why should I have to take funds off my refund for the chair on either trip when they had deliveries in same vicinity on both trips. I can understand it can not be considered new after its been in my home for 10 days. But not $200.00 worth. ? Not what I considered reasonable deduction. But I will learn a valuable lesson.Thank you,Gwenn