Car Store USA

lowest option to choose, but deserves 0 stars. my daughter bought a car, they showed a clean carfax, but come to find it had been in a wreck. When taken in for dome hail repair and a detail, it had been in a major wreck. got estimates ranging from $7-10k. Have approached the Wichita manager multiple times fir help with this matter, have received the run around and then no respinse at all. This dealership needs to be closed. They even refer you to a car repair shop that has alerts and BBB has given CarStore a D- rating. Beware

This dealership has been nothing but issues. First purchase was a 2015 Tahoe after a week of driving the car it had a bad transmission. Took in it because we were within their 1k or 30 days warranty. Told us it normal for it to shutter. 3 months later the shutter got worse. They made us a deal to trade in the Tahoe. Not the best deal. They tried to screw us over. Traded it for a 2018 Kia seronto. I asked them before singing papers to make sure tittle was from Kansas they said yes, it is not. I would not buy a car from this dealership. They are dishonest.

I went there for a 2015 dodge chargerIt was nice in the pictures and had lower miles than other USED cars.I get there, and the salesmen they gave me was sick and wasn't wearing a mask.I wanted to test drive it and I was with my grandmother. Keep in mind, we were both wearing masks.He takes his sweet time going to get it, and bring it out, and then proceeds to get into the car with us and still isn't wearing his mask and he is sick.Anyway, we are test driving, and it's not a bad vehicle, runs smoothly, there is a slight small tug to the left, but features were nice and the car wasn't too bad.There were scuffs and scratches all over it, so that had be a little bothered, considering the paint job was "Pitch Black" so, they were easily noticable, the breaks were rusted.While I'm driving, my grandma is helping me ask questions I didn't, and every question I asked or she asked, his answer was "I don't know." Then he looks them up.Like do you know anything? (This is your job. I was thinking.) So it was frustrating that he wasn't educated, or didn't go over this with us before the ride, and he kept closing everything out after each question as was on his phone, instead of continuing to talk with us, and be ready to answer questions, as if he was uninterested in doing his job. Very poor salesmen.One question in particular ruined it all for me. We asked "Has this car been in any wrecks or have any damages?" His response again.. "I don't know, let me look it up." So he does, and he says "It was in a small wreck" so we proceeded to ask, "well what does that mean?" He responds "It was just minor damage on the front" like he didn't want to tell us, and it isn't displayed on the website either. He didn't say what it was and he kind of avoided the question.We get back and I liked it, but my only issue was the price. Keep in mind, it's a 2015 USED dodge charger with some issues I listed above and it's been in a "Minor wreck" miles were nearly 80k. They wanted a "Hassel Free" aka non negotiable price of $23,998.You're on crack! Lol They wanted that much, and that doesn't even include Tax, Title, License. Etc.He wasn't interested in working anything out, and even my bank new it wasn't worth nearly that much. I've seen newer chargers same price.Needless to say, they're definitely ripping people off, I've seen other terrible reviews, and customer service is poor. They're uneducated on their own vehicles and definitely bad at their job in many ways.Only thing they care about is money, and ripping people off. To end this review, he says "A computer calculates our offers, that's why it's non negotiable. We type in everything and all the features and it comes up with the best possible lowest price, we don't decide anything." Which has got to be the biggest load of crap I've ever heard of in my life. Even if that was the case, they can still go lower, and I BET they didn't type in the things that was wrong with it if they do use their own technology for these offers. That charger was not worth what they were saying on top of all the other fees they were about to throw in.I would put Zero stars if I could, all around fail for this business. I will never go to them or any other of their locations for a vehicle ever. Thanks for taking the time to read, have a good day.

Last month you sold us a truck for 28K that needed a new engine after it was inspected. We notified you within the one month/1K warranty period and you would not commit to paying in full for the repair it or take it back. The federal Magnuson Morris Warranty Act states any used car should work based on age, mileage and price. We have a truck with a blown engine that can not be used. We are a veteran family. Be warned prospective buyers, especially veterans. This dealership does not care about doing the right thing after the sale is made. It's not too late to do the right thing carstoreusa.com

Sean did a great job finding our family the perfect car for our needs. He was patient with us, as we picked out a trade in they just received. Sales manager was also great. I have to say they did one heck if a job, preparing this used car with a great inspection. Getting it right before letting me have it. They fixed 5 other items on the car I did not even know about until later. Fantastic job Sean and CarStoreUSA. I will come back again

****WARNING*****WARNING****WARNING****WARNING****Not even 2 full days after purchasing a vehicle from this dealer (120 miles) the engine blew. After a lot of stress they agreed to replace the engine with one with the same or less miles. I finally got the car back after 3 weeks only to find out that the engine that was put in it had 34,000 more miles on it then the one that blew.There were issues with the replacement cars they gave me to drive. The first one....the engine light came on the day they gave it to me. The 2nd one... sometimes the air conditioner would blow out the vents, other times I had to put it on the defroster and floor mode.I took the car back to them after learning the mileage on the replacement engine. After some discussion they agreed to take the car back, pay off the loan and return my trade in. They "lost" the key and remote for it. They key they had made only worked in the ignition not the door. I had to get a new key made and a remote for it. Of course they refused to pay for that...oh well lesson learned.As for the car they took back....It is listed on their website as having 68,054 miles. That is a LIE!!! The engine in it has over 102,000 miles on it. I have the VIN number of the car and the VIN number of the replacement engine. The appropriate authorities have been contacted. NO ONE should have to go through what I did.

horrible customer service. I made an appointment to test drive a vehicle, they sold it, still continued to text me about coming in to drive it, and then I get to the dealership and there's no car to test drive. the sales rep was rude as well. I will not be returning or purchasing a vehicle from here.

The only reason I left one star is because I had to choose something and negative was not an option. My daughter bought a car in March she was going to tag it in May the title they sent by certified mail never reached us when tracking it ... it shows it was returned to the car lot on May 4 we have been waiting for a new title she is not able to tag her car she is being threatened at several places the car will be towed... she has no other means of transportation she has to continue to pay on a car and insure it ... that she cannot legally drive. No one at the car lot cares they are now basically avoiding me as much as they can.

Horrible customer service! If I could leave zero stars, I would. We were on site for nearly an hour and not one employee offered assistance. W e will not be back.

Would leave a zero, if I could. The very next day, after purchase, the vehicle's check engine came on. Thank God for the extended warranty we purchased through our credit union! After three weeks in the shop, finally got the truck back with nearly $10k of repairs. Absolutely no way it should have passed their "inspection"! BUYERS BEWARE!!! Go buy a car from a reputable business!