"My first and likely last visit to this store. I needed help. I could not find any available staff to assist me. Employees whom I did see were all busy and looked to be high school age.After finding what I hoped was the correct aquarium tank, heat lamp, and bulb I went to check out. The clerk helpfully pointed out that there was a crack in my aquarium glass. The problem was out of the five small aquariums in stock, four were cracked. The clerk asked me where the aquariums were in the store.One area in the store was very messy. I was confused if that was an area for retail or for inventory storing. It was extremely confusing. It seemed to be an area for retail, but it was quite disorganized.My impression from my visit to this Petland store was that it is understaffed, poorly organized, and no one is paying attention to see if the items being stocked on the shelf are a good quality or damaged. In comparison to other pet stores in Wichita, this was quite inferior."
"The store is big. It includes a selection of animals including rabbits, hamsters, guinea pig and others including fish and most products needed to maintain these animals. The prices can be high on some items. The health of their corals can vary quite a bit."
Syche M.
Dec 19, 2020
Honestly, I truly thought I liked this place until today. The staff doesn't greet you AND.. ALL of the dogs were sitting in diarrhea looking Feces in their cages... which made me so upset to see how unclean these poor dogs were kept. Poor diet? Sick puppies? Not sure. I wish I took a picture of their cages.. Anyways.. I highly doubt they were cleaning at least the dogs paws before handing them to people to pet. Highly unsanitary and quite gross. Please.. fix your staff and take proper care of the dogs.
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Qyn R.
Jul 1, 2018
I have shopped here before and always had great service, but yesterday the guy that helped me went above and beyond. I went in with a fish tank light that wasn't working properly. I expected him to tell me the whole thing had gone bad, thankfully he thought it was just the light bulbs. He recommended new bulbs for what I needed and offered to install them to be sure that the bulbs were the problem. He even cleaned the light bar and put it back together for me. Super helpful and very nice, even though the store was busy. This shop is a bit out of my way but I will always go there because of the customer service. Thank you!
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