Biglow Funeral Directors of Wichita

We worked with Vincent's the Lincoln location 2310 e Lincoln and he was just fantastic! He worked with my family urgently and went above and beyond to make the viewing for my sister special. I would deal with this business again.

Vincent and Valerie run a first class business. They are professional, knowledgeable and sensitive to your emotions during one of your most difficult moments in life.

Stay away from this funeral home. Nothing but lies. I am way beyond angry with these people. My sister died suddenly on April 26th in Wichita, Since I live in California and my sister did not have any plans for death, I had to google funeral homes to come out and pick up her body since the police department, another nightmare. kept badgering me to do so. This funeral home could come out and pick her up quickly. That's the only good thing I can say about them. It has been almost one month now, and I still don't have her ashes. They never called me to tell me when she was going to be cremated as promised. They never called me when they had the death certificate as promised. I was told the coroner would have to sign, but that wasn't true. It has been almost one month since her death, and still no ashes. I was told I would have to pay for shipping of $65 to have her ashes sent FedEx overnight. That is false. They sent her ashes USPS. I was grossly over-charged for the shipping. Never, ever did they call me about any of this process. I always had to chase them for information. And the information wasn't correct. I was told for more than one week, they were going to send her ashes and they never did. Then I was told it rained too much to ship her ashes on the day they said she would be sent. It has been one lie after another. Not once did they ever pick up the phone to tell me what was going on. I always called them, and relying on that information, did what was needed. She was cremated almost 3 weeks ago, and yet, not once did they inform me she was sent, and never contacted me about sending her ashes, nor did they send them. If I could give them a negative review I would. Stay away from this one and don't be fooled by other reviews. This place is full of snake oil salesmen.

I WOULD NEVER USE THIS FUNERAL HOME AGAIN AND I WOULD ADVISE YOU NOT TO EITHER.Nothing is worse than the death of a close family member, it is the hardest thing in life to bear. A funeral is the most somber and taxing event for the family and friends of the deceased. To have the burial ceremonies botched and then lied to only makes that sad day that much more difficult. To be marginalized and deceived by a person who uses the familie's grief as a leverage of confusion makes it so much harder.Biglow Funeral Directors was chosen to perform a funeral for my son on 08/07/2020, our contact was Vincent Phillips. We were extremely disappointed in the service provided by Biglow Funeral Directors due to the following issues:1) The Limousines service was subpar. They were late, air-condition did not work and on one of them broke down.2) Someone at the Funeral home either stole or removed the purchased flowers from the casket when confronted (Vincent Phillips) blamed the family.3) The Funeral Director (Vincent Phillips) failed to purchase and/or have the casket vault delivered to the gravesite ontime and burial ceremony which caused immense anguish and additional grieve to the family.4) Failure to be transparent and acknowledge the mistakes. When confronted with the issues Vincent Phillips lied and deflected responsibility for all issues. The family ordered two limousines for the funeral. We were told by Vincent Phillips to meet at the family's house the morning of the funeral at 10:00 for limousine pick-up, the funeral started at 11:00. The limos were 40 minutes late arriving at 10:40, subsequently the family arrives at the service at 11:10.Once there we noticed that the flowers purchased from Biglow Funeral Directors to cover the casket had been removed and replaced with a different arrangement. When confronted with questions on where the flowers for the casket were Vincent Phillips accused one of the family members of taking them, which would have been impossible since we were in the limousine and didn't arrive until the beginning of the service.After the funeral service the limos were supposed to take the family to the cemetery for the burial. On the way the air condition in one of limos broke down and then the limo itself broke down twice in route to the cemetery which would explain why the limos were late in the first place.Upon arrival the family was directed to get out and go to a set of chairs with no shade in 93-degree weather. The casket was taken out and set about 2 yards from the hearse. After the short prayer I asked Vincent Phillips what was going on and what are we waiting for to move the body to the grave why are we waiting in this hot sun? He said that the cemetery had not prepared the grave and hat it would be another hour before my son could be buried. What he did not mention is that the delay was due to his negligence he had failed to order the vault that goes into the grave before the casket.I asked the White Chapel Cemetery director (Michelle) what was going on and why we had to wait for the burial. She explained to me that the gravesite had not been prepared because the vault had not arrived. After further interrogation it was found out Vincent Phillips had not ordered the vault. He didn't order it until after the funeral service so the family, friends of the decease and my sons body sat in the hot sun for over an hour and a half with no information waiting for the grave-site to be prepared and not knowing why.