Big Apple Spa & Nails

Walked in with no appointment on a Saturday. It was pretty busy but I was quickly greeted and instructed to pick a color out. I did a gel manicure and only had to wait around 5-10 minutes to get started. The chairs were a little uncomfortable as my back was slouched but I was allowed to grab a pillow from their sofa when I asked. The color was pretty, the service was great, how ever I do wish my hand massage was a little longer but I think my nails needed so much coats that time was spent more on that which is ok. Price:$30 Gel manicure Do recommend!

I was really "needing "some pampering on the Fourth of July afternoon. These folks were open and willing to do what it took to make the experience wonderful. We're willing to pamper and take care of their customers even on a national holiday.

Heidi is very good , I enjoyed a mani-pedi. I have been here a few times and I think it is pretty nice, I like the chandeliers and atmosphere too.

I've been a customer here for several years. I was about 10 minutes late for an appointment yesterday. When I arrived, I was told my manicurist had taken another customer, to go ahead and soak my nails, to remove my current polish. I did so, thinking my manicurist would get to me later. No such luck. No communication! I washed my hands, ended up with bare nails, and went home unhappy. Later, I called and made a 10:30 appointment with the same manicurist for the next morning. I got there on time. My manicurist apparently was not there. The salon had her sister do my nails, without an explanation -- perhaps thinking I would not know the difference? I found this rude and inconsiderate. I like their work and will give them another chance, but am unhappy and very disappointed by this level of unprofessionalism. :-(

My pedicure was great, and the customer service was great. However my nails were rushed, misshapen, and the gel topcoat was not cured correctly. I might come back, but I dont have much confidence in the tech who did my nails.

This was my first visit at big Apple spa & nails & I was super happy with my nails. My nail tech Kay did a awesome job, atmosphere was nice & I felt comfortable here. Would definitely recommend big apple; just moved to the neighborhood & will be back!

This place was very average, it didn't really take my breath away, for I expected it to be amazing for being top rated in 2018. I was going in for acrylics and they kept persuading me to get dip, so I got dip and didn't really like it it was chunky looking. The prices are also pretty up there, dip was $45 for me. The woman also didn't do an amazing job, I saw one of my nails uneven and asked her to fix it which should be her job I decided to give this place another try and boy was I wrong. I was in horrible pain the entire time. The woman cut almost all of my cuticles leaving them all bleeding. On top of that she put alcohol burning them. She was holding my hands very hard as well leaving me in so much pain. She was also very rude I cannot believe I paid.

My 1 star review goes specifically to the owner as I have been extremely happy with this salon and all staff until now. NEVER get your lashes done here!!I have been a customer for over a year now and have always been very happy with pedicures and nails. Tee was always my girl for nails and she does an amazing job! It wasn't until I was going on a trip and had a full set of eyelashes done by Kay (the owner) that I will now be changing salons.It was extremely painful during both the lashing process and afterwards. I expressed my concerns as soon as I sat up about my eyes burning and was told it was just the weight of the lashes and was brushed off. I have had my lashes done elsewhere and have never experienced the pain I went through! My eyes were swollen for 2 days. It hurt to blink or sleep and I thought I was just being a baby and that the pain would go away eventually. I had spoken to someone within the salon after application about how painful they were and was told I was most likely allergic to the glue. Less than 2 weeks after application I couldn't stand them anymore and due to how painful it was the first time, I tried to remove them myself at home.During this process I discovered my eyelashes were glued directly to my skin and several glued together forming a connection between multiple lashes. One clump that came out had 16 lashes along with 2 of my natural lashes. THIS is what caused my pain and not an allergy or sensitivity to the glue. When I was in so tears trying to remove them myself I went in to have Kay remove them. 3/4 of my natural lashes were also removed and when I asked how the situation was going to be rectified, basically told too bad and to go back to who I had a good experience with. I also brought up the fact I was given no after care instructions or sold a cleaner for them and was told water was sufficient. I repeat... NEVER get your lashes done here!!!As a business manager myself, her poor customer service cost her and her staff my family and friend's business and tips. This could have been resolved by taking responsibility, not blaming the client, and maybe a nail/pedi voucher.

pedicure- they made me wait for 12 minutes before anyone even acknowledged that I was sitting in a chair. they didn't ask me if I wanted water or even be available for me to ask for one. tThey rush through things and are money hungry.

I got my lashes done here and never again will I do that my lashes looked good but I'm not a professional so I didn't know what they should look like I should have known that there was something up bc my eyelids hurt come to find out there where multiple eyelashes glued to my eyelids which is why they were bothering me and they just assumed I knew how to care for them bc they didn't tell me how to clean them or anything. After my visit I went to pay and the lady was very rude to me about not having cash on me even though they excepted cash app and Venmo.