Bicycle X-Change Shops

The customer service, the equipment, the bikes, the overall availability of exactly what an avid bike rider needs is right here at Bicycle exchange !Thanks Mike, Pat, Max, Adam, Ethan, Jack, Mike!Wheels up!

This is the biggest bike shop I've seen in Wichita and they are jam packed with product and bicycles.The staff are very knowledgeable and helpful.It's located in a cool little neighborhood so you can grab food, throw some axes or get some dessert while you're in the area.

Monday 1/4/21My father dropped off two bikes to be shipped from the Douglass location to my home in California. The mechanic in the shop was very helpful in explaining the process being that they partner with BikeFlights and the carrier UPS when I called him.Thursday 1/7/21I created a BIkeFlights account and paid for the two bikes to be shipped last night and this morning I called Bicycle X-Change to confirm the email address and then I sent the labels to them. Bikes should ship tomorrow as long as they get the labels on the boxes.Monday 1/11/21UPS says shipment has been rescheduled to be picked up for today. A little confused, but not concerned.Tuesday 1/12/21UPS says shipment has been rescheduled again. Now I am concerned. After contacting the same helpful mechanic he mentions that he can't get in to print the labels as only managers can complete this task. He is helpful and said I would get a follow-up call once this is completed. I resent the labels again just in case.This simple labeling step requires Bicycle X-Change to print the label from their email so UPS can come pick it up. I'm a little concerned given the cost we paid Bicycle X-Change to package the bikes why this step has taken 5 days. I'll be happy to update this review upon completion of the shipment, but am not as thrilled with Bicycle X-Change as I was. I kindly asked for photo confirmation of the lables on the bike boxes via text or email. To be continued...

See update below**. I have visited only twice but each time I was greeted quickly and with purpose. Patrick was super knowledgeable and friendly! I was seeking info on smart trainers and gravel bikes to which Patrick answered all my questions I was able to try out trainers and look at several models of bikes. I'll be back!**Update... With one phone call Bicycle Exchange lost a $4K sale! My wife and I were ready to make our purchase decision for a bike and indoor trainers so we made a phone call to BX to verify some numbers before we made the hour drive. Patrick was not in so Mike spoke with us. He seemed annoyed with our questions from the get-go, spoke over us and was dismissive. Instead of listening and asking for clarification he made assumptions and was unapologetic for it. Sorry Patrick, you did every thing right and you're the only reason I wont drop the rating down to 2 stars, but that 5 minute phone call with Mike just undid everything you had set up. We spent our $4500 at a competitor a little closer to home and were we were treated with care and concern.

The man that was supposed to be of help was rude! When asked why a service was the price it was, the answer was do you want the service or not?! And kept repeating the department you need is back there?!When asked a question more than once because of a misunderstanding on a wrong tire that was received the guy at the front counter got an attitude. Bad experience overall

I was in a bad wreck, and initially their service department took care of me with the replacement parts, which I appreciated. I picked up my bike and the shifting wasn't working right, so I brought it back and left it with them for a week to diagnose and correct. When I picked it up and test rode it, shifting was not improved. I brought it back. They checked it and I test rode again, same day, still no improvement. They said they test rode it and that it was "shifting good enough" and that if I wanted crisp shifting I would need an electronic drivetrain, which is silly to say since this bike was shifting great before the wreck, and their Package 3 Pro Rebuild says "Fine tune and perfect your shifting." I asked for them to check it again, which they did, also same day. I rode it home with still no noticeable improvement in the shifting. I took it to Bicycle Pedaler in town to see if they could diagnose and resolve it. They determined the replacement cable was kinked, causing the issue, along with finding other adjustments that were not done correctly. I asked Bike X-Change to reimburse me for the cost of the other shop fixing their incorrect repair work and was told no because "I should have brought it back to them" even after giving them 4 chances to fix the issue.

Looking for a family-owned business that offers exceptional service? Look no further than Bicycle X-change! Their team of experts will find the perfect bike for you, ensuring you have an enjoyable experience from start to finish.

Just avoid the owner. Rude and mean. He gives a bad name to shopping locally. His employees seem good.

I had a bike repaired at this establishment. Within a couple days the new part they installed had failed. I brought this to the owners attention and he refused to stand behind their work. When my father showed irritation about the owners lack of integrity, the owner assaulted my father. Police report on file.

After buying a new bike, the gears started skipping on me with less than 100 total miles on the bike. Bicycle X-Change adjusted the bike twice and could not fix the problem. So, they suggested that I purchase a new chain. Ridiculous!I took the bike to another bike shop and they charged me $9 to fix it (minor adjustment) now the gears do not slip and the bike works perfectly. I will never return to Bicycle X-Change.