Ball Heating and Air Conditioning

This outfit came out multiple times to work on our heater... the bill was fair the work great. No problems with the scheduling or with keeping their word. Will definitely keep using them. Experience and fairness are hard to find... definitely recommend them.

Worst customer service. Got caught in multiple lies then hung up and ignored calls back. She didn't care and her attitude was apparent through the phone.

Look else where. I have had awful experiences with Ball Heating and Air. They performed a top to bottom service on my unit in mid October for my builder, so they say. Well, because of a previous bad experience with them I decided to try a new company. Good thing I did. When the new company did a Spring tune-up they opened up the humidifier and found a filter that was loaded with mold. So much, It would disgust any of you. My family was breathing this since we bought the home in October. It appears like they never looked at it in October. It may have never been changed since they installed the unit two years prior. When asked about it they quickly dismissed it and said they did everything correctly and it happened after their service. I will attach a pic and let you all be the judge. I have never worked with a company who is so dismissive with their customers. They advertise on their website, you get what you pay for. I tell you, you will way over pay for inferior work at Ball Heating and Air.

Ball did a GREAT job with my new system. The area where the old A/C sat in my yard had settled quite a bit. They filled in with a lot of new dirt and made sure the new unit sat up higher. They even re-arranged my sump pump drain to avoid any future problems! They also left my house clean after the install, and Broc thoroughly explained how my new system works. I'm very satisfied with the results!

Technician repaired my older furnace in the attic that had trouble starting. Also serviced my basement furnace. Very thorough and professional. Walked me through pictures of the problems and after fix. Highly recommend.

Prompt response when my gas furnace went out right before Thanksgiving. Great service from technician.

Don't use them if you have a home warranty to use. It's BS being brand new to town and this is the second company and they do want to help. I hope I never act this way towards your family member if they ever come into my OR with BS insurance and guess what I would never do that.

Called them at 8am and they were at our house by 10am. Service tech was friendly and figured out the issue with the heater quickly. He was able to fix it and showed me what to look for in the future. There was a dirty sensor that kept the heater from working correctly. I'll be able to check that next time. I would use them again.

I came home from vacation to no AC in the house. I asked around work and received their number from a coworker. Ball was able to send someone out same day to get me fixed right up. He even took care of a pretty big weed that was close enough to the unit to reduce efficiency! And of course, left me with tips and tricks to keep my AC running smoothly. I will definitely hang on to their number and recommend them to others! Thank you Broc!