Bahia Principe Luxury Esmeralda

While I will say that the staff does try, they are friendly and helpful and so kind. Yeezy at the towel pool station was fun and entertaining. Juan at the customer experience desk on the first floor was great and looked out for our every need. Mayelin, Emmenual and Hector and the hostess at the outdoor deck by the beach were so amazing everyone should be given a raise including the guy in the grill. Claudia at the pool who took drink orders with a smile along with her colleague Claudia were fantastic, please make sure you upgrade them and do right by them. Everyone i mentioned deserve a raise. While the service was excellent, I was I'm extremely uncomfortable, underwhelmed and dissatisfied with my room stay. The WIFI sucks and AC and ventilation in every room and indoor restaurant is horrible and close to nonexistent. I was told you did a recent renovation in rooms but they need to gut it and start from scratch. You can tell they only slapped some paint on them a little grout or new fixures and missed the edges! The resort has no elevator and is 3 stories, depending on which resort you stay at you can visit other resorts. Regarding food at the speciality restaurants, food tends to come out cold if you aren't dining at a buffet. The theme restaurants are great and had an experience but again you need to ensure that all the details of the experience are explained correctly. Mongolian restaurant at Esmeralda resort was good. MEATS steakhouse at Ambar resort was excellent. Fish Market not so good. Nann was good if you are into Indian food.The pool needs to be checked regularly to ensure vents are clear and lotion, body oils, sunscreen don't gather so that it doesn't look dirty, if I ever decide to go back, I'd maybe think about staying at the adults only resort Ambar. If staying on the first floor you will deal with bugs and noise from the corridor and activities outside. The rooms only cool down a bit at night and when lights are off and with the fan on. Again, you can't enjoy the indoor restaurants because of it being so hot.,This could be due to the high humidity in DR, I'm not sure. Did I say the WiFi is horrible and you will need it to pull up reservations and looking up menus even do port of entry Registration when leaving you will be unable to do anything as the WIfi does not work. I could get one of the pigeons I saw to work faster. Check in needs to be more seamless and through. No packet or information was given at check in, telling you about the amenities. You kind of had to figure things out. Please note, I'm sure you are trying to save money but towels should be toss towels wherever they are old and are stained or spoiled. The experience should match the great customer service.

*** Short 4-day stay yet luv the staff and beach. ***C'mon it is winter in January and most of us crave sun.So I decided to go closer to the equator ... uh, why not?Chose the Esmeralda w/ only a couple to days to plan.I frequented other Bahia spots w/ success, so let's go.Beach/Weather .... 5-stars ... sun, mild winter temps.Staff ... 4-stars ... very friendly, welcoming & plentiful.Facilities ... 3-stars ... a bit dated but to remodel soon.To remodel Apr-Nov'23 to re-achieve a top star status.Yet a matrix of multiple Bahia resorts is also available.I dined in the Ambar (adults only) resort for example.Bahia complex here is massive ... 6 adjacent resorts!Special thx to Suheidy, an exceptional employee here.*** Great location but renovations are needed. ***

The Bahia Principe Luxury Esmeralda was a very Beautiful experience overall.It had an excellent service from a 5 star hotel like it should be.Our only concern was the Food and the Drinks ,It was not a very pleasureful experience. We think as customers , the hotel should improve their culinary cuisine.Otherwise they will lose customers. In general we had an unforgettable time and we made a lot of lovely great memories through at the way.

The food was complete garbage. Had to travel to different hotels within the resort to get a decent meal. They also had a hard time obtaining liquors such as tequila and White rum. The bartenders also skipped you if you didn't speak Spanish. Never got a drink at the buffet until the meal was over. Bed bugs were found in one of the rooms that was with our party. but the weather and pool were awesome.