Auntie Anne's - Coming Soon

Totally not on them, but on their Auntie Ann app. I wasn't able to use my reward points which meant my points all went away since I couldn't claim it.What is on them; is their pretzels are harder and smaller than the ones at Towne East. I ordered through drive thru and they completely messed up my order. I wanted a small cinnamon sugar nuggets but I got a large original instead. I thought it was gonna be a large cinnamon sugar nugget which was originally fine with me but I did not want original salted. It was frustrating going back up there.

Ugh, so disappointed!! I love Antie Anne's and looked forward to this store opening! One day I got a regular pretzel and it's about $4.29. This one i got was tiny! If you go to Towne East they are consistently sticking out of that parchment sleeve they come in so it's considered a normal size for a pretzel. This one I got was half the size and I was so sad cause they charge over $4 for it! If they make cuts like this at this store, I'll just have to keep going to the mall location instead.

I went here to get a smoothie and a pretzel when i got up to the window the lady took my card and charged it then told me that the pretzels weren't cooked and would be done shortly we pulled up to the railing and waited for 15 minutes until me and the 4 other people waiting got sick of it. I walked in and waited 5 minutes inside until finally just getting a refund. Not only did then not have good service, there employees weren't transparent about the situation. After 20 minutes i left very upset with no food. Will not be going back.