West Alley BBQ and Smokehouse

Went today, 6/24/2024, on a Monday at 7:45pm. Not too many people, no more than 3 people there. It took our server around 10 minutes to greet us and ask for drinks. She informs us that the bar has been closed down. Oh well, no big deal, we decide to still eat. Not more than 5 minutes later, someone walks up to the bar and orders a drink (and ended up drinking another 1).The food was the only highlight. While some items were salty, the cook of everything was perfect. The fish po boy was a huge hit, the brisket and brisket beans were cooked incredibly well, and the chicken wings were juicy. The food is the ONLY reason I recommend to come here. An observation we made: The mac and cheese rolls are not balls, it felt like the description was misleading. Good appetizers, just not what we were expecting. The service was slow, especially for being the only people ordering (besides the guy at the closed bar). Took near 15 minutes to get our bill. Place had loud music, but good music at least I guess. I recommend take out if it's an option.

Shout out to "DRAKE" the guy who serviced me like, I was the "cool kid" in the place. I think my vibes come off friendly which is why humans gravitate to me, honestly. I'm cool Drake, out of the blue, told me that, he was going to service me and treat me like I was his VIP customer, and he did just that!!! Respectfully! My pals and I, were able to order right away for everything that we wanted, and everything came out, to us freshly made. I personally think that, his peer Luina, turned into a pure "mean girl", because, of the attention and gratitude that was given to Drake by most of us patrons. Luina definitely came for me and was UNPROFESSIONAL about it!!! I asked Drake to cash us out before he left, because we wanted to make sure that, he got the tip since he provided great customer service. Later on, in the night, his coworker Luina, came up to me accusing me of not paying and thankfully, I showed her my receipt. She screamed at me, asking me where the "signed" receipt was, as if I knew. It was like WHAT?I was like "um, I only have this receipt"... showing her my receipt. Thank God I kept my receipt, as I usually don't. ‍ She was a pure BULLY MEAN HUMAN, with a horrible attitude. If you don't like your job, find one that better suits you gal. Sheesh!!! I literally was chill and calm because, it's Juneteenth and I was being respectful of this day. I've also learned that, through therapy, to relax and also through "YELP" that, I can professionally voice my opinion and let others to be aware professionally, on here. My group of Friends kept calming me down when they seen my face talk...lol. It was her approach that made me think that, I ...coulda, woulda, shoulda (called the owner on her).Girl, play with someone else! ‍ ‍ It's not our fault, that you came to work with a bad attitude and your peer was honored more, because of his AWESOME service. Back to the story...Luina aka Karen... then proceeded to march so fast and hard... that the floor shook, over to a boss, to tell on me. Lmao Luinas boss dude, came over to me, and same thing ... asked to see my receipt. I showed him my receipt in which, he compared it to a record keeping thingy. The boss human, then proceeded to apologize to me for the behavior of his peer and was very nice about it . The boss human explained that Drake forgot to close me out after he charged me. Although, this had nothing to do with me of what an employee did or didn't do, at least this fella was professional about it. Thanks Sir Wth... was up with this Luina chick man!!! One of my friends felt bad for this chick and tipped her. I'm thinking: REALLY FRAN aka(Friend) Luiana was lucky that i pushed my chair in, after we left! Ha! I suggest getting more employees like Drake and none like Luina aka Karen, she is in need of training BIG TIME!!! I'M SO happy and BLESSED to have been able to tip Drake graciously and I hope he gets it all! (The petty me)I SHOULD'VE MARCHED OVER AS A "PATRON KAREN "AND, TOLD THE "OWNER" ON HER, but again, it was a GREAT DAY, TO HAVE A GREAT DAY! #JUNETEENTH BTW . They had a nice crowd, a great fun DJ (who kept telling any guys who would come to talk to me, to get away from me and, that he was my cousin... which was hilarious). The establishment offered free wine tasting in 2 different areas, as well as, there was a full menu served! There's also a cigar bar upstairs There's construction going on, in front but it didn't stop this party. It was a fun evening until Karen aka Luina attempted to ruin it! Thanks Drake, for your services!

tonight was an absolute fever dream... we sit down and the atmosphere was already off and weird. first, we had the cook come from the back of house (short black lady) who kept touching my husband and was correcting our orders for us even though we were reading off the menu??? turns out she wasn't even supposed to be taking our order. she pretty much was saying that the menu was wrong and she was right. so confusing!!!then, two "musicians" take to the stage. my husband and i could barely hear ourselves think from the loud, awful, and off-pitch noise that was coming from the stage. the two didn't even know each other or the songs they were playing lol it was very clear that it was a random duo put together with no planned set list. such a weird and uncomfortable night but kyra, the bartender saved our date night!!! she was so sweet & made sure that we were taken care of. the food was AMAZING but the service does not match at all. thank you kyra for your beautiful service and personality, it made the night so much better.

Began my Sunday afternoon at the bar. The bartender was great! Gave me suggestions and made friendly small talk. My drink was absolutely yummy! There are lots of mixed drink options. Later, was seated once my friend arrived. We both ordered baked potatoes. They were huge! The meat was delicious. The potato was perfectly cooked. Loved it! We spent around $50 for two potatoes and two drinks. It's a bit pricey for a Sunday lunch. It was definitely tasty and I'd definitely go back. There are tons of menu items that I look forward to trying. I've also heard it's a great night spot. So, I'm looking forward to hanging out with friends, listening to music and checking out another downtown Chandler nightlife option.

Update: I decided to give this place a second chance since my friend wanted to go for her birthday. I must say that I was pleased with the overall experience this time. The environment and music is such a bonus but to have good food and service is what makes a restaurant topnotch. I tried their fish this time, which could use just a tad more seasoning but all the other meats are delicious! We actually got the same waitress as before and she was amazing. It was much busier than than last but she was attentive to our table and friendly. I will definitely make this a place to go more frequently.

The feeling of neglect has settled in. I'm trying to understand how patrons in my same area are getting attention and service prior to my table. We actually went to get a server and still the other table was serviced first. Very disappointing. I did enjoy the live band. I'm just going to exit the building .

This place was a BLAST; has great food (the fried catfish was better than mine)___and that is saying a whole lot! The drinks are fairly priced. The music makes you want to to "get off your ass and jam!" My only ("constructive") criticism is they seriously need to invest in a decent, audible sound system with no distortion. The sound system is absolutely terrible! This issue takes the establishment down in rank, and it nearly impossible to LISTEN and reminisce to the incredible collection of "Old School" and "Throwback" jams the DJ is playing.Other than that, I really liked this place.

Dined-10/20/23Been here for the live music & decided to come in early to actually try the food. We had the Fish Platter & the Combo Platter (fish & brisket). The catfish filets were a great size, THICK & the seasoned breading was super tasty! The brisket on the combo platter was nicely smoked & melted in my mouth as it was well BBQ'd but just a tad bit dry vs being a little juicy but overall it was still tasty. They have a live band Thur-Sun starting at 7:30p so keep that in mind if you go a little later in the day. Our server Kimberly was great! Great customer service & very personable. Plan to return to try the catfish bites or a Po Boy (or both. lol).

I held a political event at West Alley BBQ and Smokehouse last night and I highly recommend! The food was great, everyone was pleased. More than that, the hospitality is top notch. The staff are accommodating and friendly. The GM, Tom, is easy to work with and helpful. Since we were hosting many attendees, we ordered from the catering menu. It was easy and straightforward with no surprises or last minute charges or fees.I've been here for many events and we are always comfortable in this laid back, casual environment. I'll be back!

This place smells like an ashtray. Came in for dinner and the place was empty. That should have been a clue to go somewhere else. The tables are sticky, flies all over the place and the food was terrible. Ribs were very dry, same with the brisket. Only good thing was the service. Won't be returning.