It's unfortunate to have to leave this review because I like the concept and biergartens in general tend to be a great vibe. However, tonight I had one of the most condescending and disrespectful experiences of my life as a customer (no exaggeration) with the manager on duty (the GM was apparently out of the country, "several time zones away." I was there for an alumni Oktoberfest event, and I was socializing with them for a while before going up to the bar to order a beer. I checked in on Yelp and asked if I could redeem the 15% check-in offer, and I never could have predicted that simply trying to place an order with an offer that the business's active Yelp page is promoting would lead to being verbally harassed and yelled at condescendingly by the manager on duty, who was not aware of the Yelp check-in offer but offered no solutions Ans instead went the route of blaming the customer and taking her frustration (from something else perhaps?) out on me, an eager-to-order customer who didn't want any trouble, but was instead lectured rudely about how little I know about how the F&B industry works, despite having worked at a three-Michelin-starred restaurant, and very much being knowledgeable about the field. After being shouted at several times for no reason, I swallowed my pride and left, and I will certainly never return, which is a shame because this all could have been avoided by simply honoring the 15% off offer that The Brig had on their business page.
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