Williamsburg Suites

How do I give a zero star score?Our experience here was appalling.Advertising deceit to the fullest.Both health and safety violations caused us to eat the loss a get rooms at another hotel.Horrible experience !

Brand new sheets and comforter. Smelled great, everything clean. Ice available on 2 floors. Bring own ice bucket tho.

i really enjoyed my stay here an got to stay in one of the newly renovated rooms. the room was absolutely beautiful. the beds where so comfortable I slept like a baby.

I am currently staying here at this place and they have gone above and beyond to ensure my needs are met.clean, friendly staff, and pet and family-friendly.

WARNING!! Do NOT stay at Williamsburg Suites!! 0/10, highly do NOT recommend.This place should be condemned, and then the owner should be forbidden from being in the hotel or hospitality business ever!!!!!Simply put, this place is atrocious! There was police caution tape at several spots on the property, trash spilling out of ALL the trash cans, mattresses hanging out of the doors of 65% of the rooms, dirty windows, black trash bag at the window, no water in the pool, dirty, moldy, hot rooms, cigarette butt heaven, nobody had on uniforms, & even the front desk NEVER even had a computer on to check people in. The poor front desk people were very nice, but you could tell they were embarrassed not to have a solution. It was almost like they were used to the complaints. It's so bad that it's even fraudulent....the pictures shown on the different booking sites are NOT possibly pictures of the same rooms there. I am reporting this hotel to every booking site they are on and to the health department. (**As of this review, it appears that Booking.com already took this raggedy ass dump off of their site!! 1st victory!!) I'm so serious right now. This is not a staffing issue. This 100% poor management.My cousin & I were set to stay in a 2 bedroom suite from June 26-28, 2024. When we arrived, the room wasn't available because the a/c was broken according to the front desk lady. So a young man who works there attempted to offer us another room, and that was another hell no. He had to write a letter verifying that a refund would be given. The refund did not happen even after multiple messages directly to the owner/manager Catherine, who also "disguised" herself as Sarah Santos on the same phone call. Once I involved Booking.com then she magically replied to give a refund. DO. NOT. STAY. HERE. None of the managers listed work there anymore. This Catherine/Sarah individual is running a disgusting, deplorable, dangerous, dilapidated scam of business over there. If you expect a clean, safe environment, professionalism, or comfortable accommodations, NONE of that exists there!!! Any review over 1 star must be a bot. There's no way someone flew in from France & stayed here and gave it 5 stars, recently at that. We rode around the property before we got to the front desk just to put our eyes on where we were staying, and it all went downhill from there. See all 24 of my pics below that my cousin & I took ourselves on June 26 & then again on June 27 when we went back there to get some explanation about when the refund would be processed. Thank God we were able to immediately book accommodations at a fine, clean, professional, water-in-the-pool Hilton hotel like we should've done in the 1st place. NEVER AGAIN!!!!!

I am currently staying here at this place and they have gone above and beyond to make sure that my needs are met.clean, friendly staff and pet and family friendly.

The room was clean. It smelled good. The customer service was really good at the front counter. The workers are all friendly. I called a lil late and they were still able to get me in a room. for me, the price was very reasonable and you can't beat it. They also have a microwave TV and a refrigerator in the room as well and there's cracker, Golden corral and other restaurants.

Be very careful with your credit card at this location! I had made and paid for a reservation to start on May 19, 2024. I canceled it a month before and it was fully refunded without penalty or fees. It took over 15 days to finally get a refund at that time. Then, on May 19, 2024, my credit card information was manually entered. I called to remind them that I had canceled. I was told that they would stop the charge that afternoon. Two days later I called and said that they would make sure that their "finance department" would refund that day. TEN days later, no refund. It is so frustrating, because I was trying to think it was an honest mistake. I don't believe it was! I am having to pay again on my credit card before I am refunded or if I am not refunded, go through my credit card company to reverse the charges. I would suggest just to avoid this hotel. There are so many others that are so much nicer at about same price in Williamsburg to avoid double charges or avoid just outright fraudulant charges.