Waterside Seafood Company

Getting into the hotel was either on the far side or by the waterfront but you had to know the door/or have a key card which opened to the back of the restaurant. Ambience was nice for a hotel restaurant. Water views were pretty. There was a lady singing in the bar area which could be heard in the later evening. Staff didn't look so happy and they had poorly printed xerox copies of their menu which was odd. The drink menu had multiple stains on it so it was pretty gross. We were seated awkwardly close to another table whose chairs nearly hit our table. The shrimp Alfredo was quite tasty, plenty of cheese. The crabcake burger was cold though tasty. The sliders were good and the fruit cup decent. The bar ran out of ginger beer so it was replaced by ginger ale but the old fashioned was good. The bill was super weird, he gave us someone else's order totally itemized wrong but tried to convince us the totals were the same. Not sure what that was all about. Good location decent food. The food was good and came

Service was really friendly! I had the chicken avocado sandwich and it was really good! I would recommend!

Not worth the price !! Cold burger , burnt Brussels! They turned to ash in your mouth ! Absolutely disgusting! The staff is very nice though . Last time I ordered the she -crab soup and it was served cold and they told me to go microwave it downstairs in the lobby .. I will NEVER buy food in the hotel again!!!

Waterside Seafood Company is located inside the Sheraton Norfolk Waterside Hotel. There is an amazing view of the water and ships while dining inside. The hubs and I checked into the hotel around 7ish and was looking for food to nosh on. Since this bar/ lounge/sort of restaurant was conveniently located without having to leave the hotel we tried it.It was moderately spacious with tables that were filled with people. The bar had limited seating with a bartender taking drink and food orders. There didn't seem to be anyone approaching tables to take orders. They could be experiencing a worker shortage, so this is where people need to exercise patience. The hubs and I ended up at the bar trying to get the attention of the bartender. He was a bit occupied finishing off conversations as the catching the eye, head nod, slight hand raise went ignored. So we just waited since we were hungry. Finally, we were given a paper menu of what food offerings were available that evening. One order of buffalo wings for me, and a crab cake sandwich for my other half. There was a wait time of 25- 30 minutes for pickup, so we went back upstairs to relax. The hubs went to collect the food, and we immediately opened the containers ready for us to devour. The wings I would say was the type you would buy in the frozen aisle. The ones where you bite into, and all you get is the breading and no chicken. The blue cheese was left out unfortunately. The crab cake was ok. It looked a bit flattened, but I did taste the crab. Maybe we came on a off day.... Overall a underwhelming experience.

Last night we were celebrating our Anniversary. Made reservations at a spot a few doors down from Waterside Seafood Co. Long story short, we walked right out and decided to find another spot to have our Anniversary dinner. BEST decision my husband made since choosing me as his wife lol. This is how we found "Waterside Seafood Company"We were immediately greeted with a smile and sat at a table with a view. Within minutes a gentleman came over to our table and poured our water. I drink a lot of water and my glass never went empty nor did I need to ask for refills. A small plate of lemon wedges was brought to our table as well. Our waitress Aliyah, approached our table within a few short minutes of being sat. Aliyah, was knowledgeable of both the food and drink menu. Her suggestion for the mule was spot on. I ordered the Branzino and my husband the Ribeye. We both loved our meals that were generously proportioned. The Branzino was cooked perfectly, the mouth watering sauce was so delicious I couldn't stop eating it. The fish was crispy on the outside and juicy on the inside. I overindulged to the point I was in pain from over eating. After dinner a nice walk along the water did the trick. I loved my meal so much I plan on bringing my daughter back to try the Branzino for her 21st birthday. My husband cleaned his plate and said his Ribeye was cooked as he requested and full of flavor. Overall we had a great experience. The staff made us feel welcomed. Perfect hidden gem. - "Dinning room" clean, view of water and inviting- "Staff" Congenial and knowledgeable. -"Menu" Seafood focused comfortably sized

Last week during my 6 night stay I came here a couple times and I will say I never had a bad meal. But I will review one of my visits. I came here on a busy night and sat at the bar. Still had a great view of the water. My bartender was Felix. He was very friendly, knew a lot about the menu, and making drinks. Never had a problem chatting and always gave fantastic service even when it was very busy. Seriously one of the best bartenders I've ever had. Hands down!!!Onto the meal. For starters I decided to order the Fried calamari. Wow this was good, full of flavor, and it was a huge portion. It was sprinkled with cheese and came with a nice dipping sauce! For my entree I ordered the grilled chicken quesadilla. It was served with salsa and sour cream. Let me tell you, this was very good. Cooked perfectly inside/outside and full of flavor. From The two types of melted cheeses to the roasted red peppers and onions. So good, I should have added the guacamole. With the huge portion of calamari I couldn't finish my entree but I def saved it for later. Next time I'm in the area I will def be coming here again. A+ service and A+ food!

I am writing to express my deep disappointment and frustration regarding the recent dining experience I had at the restaurant within the Sheraton Norfolk Waterside Hotel on the evening of 9/10/23On 9/10/23 my colleagues and I visited your restaurant for what we hoped would be a pleasant dining experience after a very long and stressful day. Unfortunately, from the moment we walked in, it became evident that the service we received did not meet even the most basic standards of hospitality.Firstly, we were kept waiting at the table for an unreasonably long time before anyone acknowledged our presence. When we were finally seated, it took another considerable amount of time for our server "MIA" to come to our table. Throughout the meal, our server seemed disinterested, inattentive, and rushed, making us feel like an afterthought. We had to actually get up from our table to go and look for her even to order.Furthermore, the quality of the food was far below our expectations. Not only did the dishes take an excessive amount of time to arrive at our table, but they were also cold, and some items were improperly prepared. I ordered the pan seared salmon and asked our waitress "Mia" if I could substitute the side dishes then thoroughly discussed how I would like them prepared. Mia then agreed that it could be done and our order was then submitted.We asked Mia our waitress if we could then dine outside on the patio of the restaurant due to the temperature in the restaurant being uncomfortable and she told us "she does not serve outside and that she could put our ordered in to go containers" we agreed to this however after seeing the unsanitary conditions of the outside dining area where there was used plates, dishes and glasses with ants we decided we would endure the conditions inside and returned to our table.Once our food arrived over 45 mins later in to go containers we still tried to enjoy our meals however mine was not prepared not only as I ordered but did not include any of the embellishments, condiments or sauces states on the menu. I also was only substituted one of the requested sides. I then asked to speak with our waitress "Mia" to notify her that my order was not prepared correctly. She then said that "she could not substitute" at this point our entire table was confused as they all witnessed our conversation about how I would like to substitute and how I would like it prepared. I addressed this with MIA with a very calm and compassionate tone however she became enraged and combative. She mumbled that "she didn't have to deal with this shit" and stormed off as were trying to come to an resolution.At this point after much patience and restraint we asked to speak to a restaurant manager. The manager (whose name I didn't get) came to the table I then explained the situation again in a very calm tone. He also said that "there are no substitutions or it would be an up charge" I explained to him that this was not what was communicated to our dinner party but had it been communicated I would have adjusted. I told him that I the "lemon sauce" as described in the menu also was not included on my dish. "He said he didn't think they even prepared that on today" he then asked would I like it re- cooked. I asked that I just receive what I ordered.A few mins later "MIA" returned to our table in an aggressive tone to confront me about my order and again tried to challenge me on what I ordered and our conversation. I felt attacked and extremely embarrassed in front of my colleagues. At this point I asked the manager to not re-prepare the order, I was disgusted and completely lost my appetite after the emotional trauma I experienced at the hand of our waitress "MIA".We had to send back our orders multiple times, which further extended our already lengthy ordeal.From the time we sat down "MIA" was dismissive and unresponsive to our concerns. This lack of empathy and willingness to rectify the situation was extremely disheartening and added to our overall dissatisfaction. We never received an apology from MIA or the restaurant management.As patrons of the Sheraton Norfolk Waterside Hotel multiple times a year and as a Bonvoy member we had expected a certain level of service and quality that, regrettably, was not met during our visit to the restaurant. I believe it is essential for your establishment to be aware of such issues to maintain the reputation and trust of your customers.I kindly request that you investigate this incident and take appropriate measures to ensure that future patrons do not have to endure such a disappointing dining experience. It is my hope that you will take this feedback seriously and work towards improving the quality of service and food at your restaurant.

The service here was amazing! I wish I could remember the two guys that waited on us every time we ate dinner. They were so positive and gave us great vibes. The food was delicious and the my red sangria was Phenomenal. I honestly was not too pleased with rooms but they were just meh...The beds were "lumpy" and housekeeping barely understood a thing I was saying. They only clean or provide towels if you requested. I think if you stay as long as we did then they should at least offer towels,I mean we do bathe and shower. Honestly we will stay across the water at the Renaissance next time and maybe eat here if the two nice guys are still working in the restaurant. I give 5 Stars to the Restaurant,Food,Drinks and Service and give 0-1 Star to the hotel.

Went last night while staying at the Sheraton for Valentine's. The restaurant wasn't crowded or busy yet it took atleast 20 minutes just to get our drinks. Apps took another 30 minutes to come out after that. Will say that the whipped feta and bangin' shrimp appetizers were delicious, but Entrees were a let down. Was asked how I'd like my salmon cooked when I ordered and I said medium, received fish so well done that it was one step away from being burnt. Roasted potatoes were unseasoned. Crab cake sandwich was mushy, dry, and flavorless.Overall the staff was inattentive and the entrees were disappointing. The wait time made no sense for how empty the restaurant was. Wont be back.

atmosphere was great. beautiful view of the harbor.food was just okay and alcohol horribly overpriced