Turtle Cay Resort

Second time here.Reserved the 2br penthouse, had we been told it had steps, would NOT have done so. Makes it lots of fun being in between knee replacements!!NO HIGHCHAIR AVAILABLE??? How is that family friendly???

Location excellent, pool outstanding! Rooms dated, they were adequate but in desperate need of updating and minor cosmetics that would take it from nice to amazing! Rugs were worn, furniture a bit uncomfortable - but the staff and pool make up for what it's lacking. I did love that the hotel was at the edge of town and just across from the public access beach. Wish the sister hotel provided beach chairs. Pricing is a bit high for the quality of interiors.

Love love love Turtle Cay!!! I'm have stayed four times over the past several years and have never been disappointed. The staff is always friendly whether on the phone or in person. So helpful when questions came up. We thank you for a wonderful vacation and look forward to the next one.

We had the best stay at Turtle Cay this weekend. From check in to check out, every staff member was beyond helpful and genuinely seemed happy to do so. We had a minor issue with our first room and Cheryl went above and beyond to correct it and made sure the remainder of our stay was to our liking. We would definitely stay here again and would recommend this resort to anyone coming to the Virginia Beach area. We stayed in a suite that has a full kitchen, balcony, fireplace, and huge bathroom. A wonderful thing about the layout is the bedroom door can be closed off from the rest of the room to allow people watching TV/eating/visiting to be separated from those wanting to rest. Great set up. Great stay.

A family friendly spot only one block from the beach! So close you can see the boardwalk from the lobby. This is on the quieter side of the boardwalk which we preferred with our younger kids. Conveniently close to Chix and Watermans! Parking is secure in their key card access garage. The room was huge and had a full kitchen and washer dryer making our weekend trip so much more convenient. The pool was our favorite as they have a 0ft area and many separate areas for the kids. Definitely recommend this spot for families.

Meh! Rooms are huge, but that is about the only good thing about this place. It seems that every HGV property in VA Beach suffers from the same Diamond International carry-over issues from when they owned that portfolio of locations. Maintenance and upkeep of the units is not being done and it shows. Traffic on Atlantic Ave can be very noisy and it will come through the units from the front doors. Staff kept leaving the pool area music on all night, which turned into a earworm that did not let us sleep well. Some of the staff was good, but some were kind of nasty to us when we stayed there. Parking garage is very small, so it is quite an experience trying to drive anything through in anything bigger than a mid-size sedan. This is not a good place to stay if you have mobility issues, because there is only one elevator and very few entrance and exit points to get in and out of the property.

I have visited this timeshare often. It is in need of a major upgrade and update. I had to stay longer due to a family medical emergency and my second room had scaffolding holding up the balcony. That is just simply unexpected and unacceptable. They certainly make enough to maintain this property better than this.I saw a lot of rusting on steps and other common areas. The staff is great and very accommodating. The parking is ample and underneath the resort in an underground parking area. I also parked my bike there for the week. The couches and beds are in desperate need of an update. I will definitely wait until they do some major updates before I come back. They have a few other properties on the beach.

No continental breakfast but being owned by the Hilton it makes up for it. There are two pools and jacuzzis. If that isn't enough you as a guest are allowed to use their sister hotels (also owned by Hilton resorts). This place has a kitchen fully furnished. A dishwasher a washer and dryer a fire place and balcony. It's Also conveniently located in between two breakfast spots. A lot of discounts are presented to you upon check in. This is the perfect get away for you and the family or you and your significant other. There is also a fitness center. Not to mention the place is just cozy

NO FOOD. Not beachfront. The sister resort Beach Quarters has no restraunt. We had to Doordash or walk for food. The condo is too extensive to not have a restraunt.

If you like a bug filled old wooden building with no sound insulation and very loud jets flying low then this is the place for you. Having said that the staff is excellent. It is not their fault that the resort is falling apart and only fit for cockroaches . Management obviously does not care about tattered uncomfortable furniture, or threadbare rugs. But they are doing something because there some exterior repairs or construction going on that is loud enough to ruin any thought of relaxing. But probably the repairs had to be done before the pool side balcony decks fall down. Many guests were unhappy that they could not use their private balcony deck. You do not want to read my description of the 15 year old cushions on the lounge chairs.As a timeshare owner I thought the Diamond management was very poor. But it has gotten much worse with Diamond staff working without supervision from the new Hilton management. The only thing they are very good at is raising the maintenance fee.Full disclosure: My review would have been a 1 star except for the helpful staff.