TownePlace Suites by Marriott Outer Banks Kill Devil Hills

Great place to stay with very reasonable prices in the off season (haven't stayed during the season yet). Plus haven't been here when it's beach goers & family but from Oct - March it's quiet & priced right. And Amazing amenities- inside pool open till 11p, fitness 24hrs, free breakfast daily and there is a cabana house across the street (beachfront) that is For guest only & has an outdoor pool, a beach bar & grill in the summertime, and a beach access. Plus it's right on the beach road!!!

The hotel is a nice TownePlace and what you typically expect from the chain, i.e. rooms with a kitchen, free parking, amenities, etc. So here are some items specific to this hotel. There is beach access across the street which also has a seasonal outdoor pool, snack bar, restrooms and a couple of decks that overlook the beach... very cool. However, if you're dragging your beach stuff in a wagon there are only stairs from the overlook to the beach... yup, you have to carry your wagon and stuff... hoping not to trip because it's a bit steep. Staff is very friendly and helpful. Lobby is on the first floor but not a big deal because there are elevators. Breakfast is very basic... they don't even have fruit nor a microwave. So, if you want to have their instant oatmeals there isn't a way to cook them unless you take it back to the room. If you want to eat healthy, skip the breakfast.

This hotel was great!Free breakfast was a huge perk.The place was clean and we had no issues.They do have an indoor pool at the hotel that we went to once.We didn't use the fitness center but it did have a tiny one.The price was that they had an outdoor pool across the street. This allowed for a "private" beach access for the hotel guests. They also had a little bar by the pool. We will definitely be back!

"I want to cross you off my listBut when you come knocking at my doorI should hate you but I guess I love youYou got me in between the devil and the deep blue sea"(George Harrison)We had a very positive experience at the TownePlace Suites by Marriott Outer Banks Kill Devil Hills.Our room was fine with the exception of one power outlet that didn't work and a missing clothing hook on the back of the bathroom door. But the bed, living room, bathroom, shower, TV, and WIFI were all very good.Breakfast is served in one of the largest hotel breakfast rooms we've ever seen. The offerings were a bit uneven. Our first morning there was Zero fresh fruit or cut fruit. On the second morning there were bananas and oranges. The hot sides were varied -eggs, turkey sausage, and the usuals. What was very nice was all of the add-ons for the cereal station -graham cracker crumbs, walnuts, coconut, craisins, dried apricots, granola, chocolate chips and more.Maybe they were a little limited on the baked goods, but they get bonus points for this morning's yummy jalapeno cheddar muffin.One awesome hotel feature is actually across the street from the hotel. There you'll find a blue hose with a gate- that's the entrance to the hotel's pool and the beach.The hotel's location is within super easy walking distance to the Kill Devil Grill and the Swells'a Brewing. If you take the short cross street to the other main drag, there's a bit more eating and shopping places to explore.

The bathrooms in the pool area and the lobby and all public areas of the hotel are disgusting. The one by the pool has had a clogged toilet for the last three days nasty , the floor has toilet paper water around the toilet trash in the floor, not cleaned or touched for the last three days. The bathrooms at the lobby have been out of toilet paper for two days and there's trash in the floor the toilets are nasty They haven't been cleaned I don't know how this hotel continues to keep the Marriott name. Marriott used to be really nice. This place is disgusting. There's dogs everywhere. I have not seen one person doing any kind of cleaning of the bathrooms , pool or laundry room . I've overheard people complaining about the conditions. I told the lady at the front desk. The bathrooms are out of toilet paper and she handed me a roll.

First thing to be aware of if you are considering staying here and missed this detail like I did, this is a pet friendly hotel. I was prepared to give this hotel a solid 4 stars because I liked the appearance and amenities so much, but as soon as I got in the bed I was overwhelmed by the smell of DOG. It would not go away. The room itself didn't have a strong dog smell but the bed did. Yuck!!! I am not a dog owner by choice, and it's not my preference to smell that odor in a hotel room I'm staying in. I understand the hotel's desire to allow guests to bring their pets with them because a lot of people do have them. However, there should be rooms dedicated to guests like us who don't have pets or don't want to smell their odor all night. I literally wanted to vomit because it was so strong. The comforter on our bed and/or the sheets is where the smell was coming from. It was disgusting. As for the hotel, it has lots of amenities and the design was well thought out. The parking is beneath the building and there's plenty of it. Outside you'll find two grills with prep stations, lots of seating, bikes which I imagine can be rented, an outdoor pool with beach access and a rinse station to clean up when you return from the beach. As of April 2023 the pool is undergoing some renovations - I think a heat pump is being installed and a restaurant is being added. Inside there's another pool, gym, laundry room, convenience store and breakfast bar. The room itself is equipped with a mini kitchen with a fridge, two burners, dishwasher, microwave, dishes, work desk, iron, sofa bed and a tv on a swivel mount for ease of viewing. If it weren't for the pet odors I would have enjoyed this stay more. That was a bit much for me.

Well, I've saved this review of my trip for last. I figured that I would give the hotel a chance to make this trainwreck right. Sadly, at this point there was NOTHING they could do except give us a full refund so we could stay somewhere else....yes, it was that bad.It started out when we went to check in. The man at the register desk was very curt to my mother, who is a Titanium Marriott member after YEARS of only staying at this chain. Prior to the pandemic, this hotel would bend over backwards to make sure that she had an exceptional stay. Sadly, in this the post pandemic world of commerce, business owners have opted for greed over service. Not only was he rude, but he neglected to tell us of ANY of the amenities of the hotel, we had to find them out for ourselves.When we got into the room, I wanted to wash my face because it was salty from the wind & sea spray. Imagine my surprise when I found NO hot water in the sink, shower or kitchenette sink. None. Not even lukewarm. At the same time, my mom wanted to pour herself a glass of water, only to find that there were NO dishes (as advertised) in the cupboard. Okaaaay. She went to the desk to ask about this & was told this; They knew they were having hot water heater issues (and didn't tell any guests) and that the dishes were probably in the dishwasher & she could just put them away.? Wha-huh????? The whole reason you go on vacation is to NOT have to do you usual daily chores! This is why we paid the extreme price to stay here!!! The guy started the dishwasher for us as there was nothing in the room to start it. It kept us up all night as it took over 8 hours to complete.Well, we were so tired we figured we would straighten this all up the next day. When we woke up and went to have a cup of coffee....we found that there were no coffee pods with which to make coffee. Just a coffee maker.....sitting there....waiting for us to give it something to do. Nope. Jeez! I figured that they should've fixed the hot water situation so I went in the bathroom to wash my face.....STILL NO HOT WATER!!! My mom was ok with taking a cold shower but I just wasn't ready to do that. We went out to explore the OBX and were out for about 10 hours. We came back to dump the dog and go out to dinner. We came back to a room that hadn't been touched by maid service. At all. We had unmade beds, no fresh towels, nothing. Seriously. Nothing. My mom went out of her way to tell the front desk that she wanted daily maid service because since the pandemic the 'new' thing hotels are doing is an every other day thing....which is totally unacceptable. I guess the bright side is we didn't have to leave a tip.To try not to write a novel about the entire stay I will sum up the rest of the stay;We had maid service the next day, but they only made the beds. We were given no towels, they didn't do anything with the dishes nor did they vacuum. I found a grape stem by the dining room table....we didn't have grapes. When Mom asked again about the dishes the front desk told her that their guests liked doing their own dishes (really???). Additionally, the room temp went from freezing to sweltering if you just raised or lowered by a single degree on the temp unit. Seriously. We weren't told about the outdoor pool or the hotel's beach access.This was just an enormous waste of money. We have stayed in Marriott's all over the world. This used to be a world class hotel with the gold standard in service. It is so disappointing to see such a known and respected name fall so far.The hysterical thing is they offered my mother points to make up for all of the mistakes but really, who wants more points to stay in a hotel that no longer cares about service?

My first trip staying in a Towneplace Suites and I would probably stay here again. It didn't start out well because I was called 10 hours before my check in and was told that the king suites were overbooked and I was going to be put into a two queen bed suite instead. I was quite upset considering I chose to stay here based on the fact that they were one of the few that had king suites available. I was told to let them try to work something out and they would get back to me. About an hour later I was called and told that the king suite was available for me. I thanked them greatly. Just don't understand why this is even possible. They know how many they have so don't release more than that. When we arrived the property seems much newer than many others in the Kitty Hawk/ Nags Head area so that is a big bonus. There wasn't any issues with parking and even had some covered spots to keep your car out of the salty wind. When we arrived inside there was a clean smell in the air and the receptionist was friendly. The common areas look beautifully decorated and appeared clean. I ,also, found the room to be clean, of course, there were a few things my OCD clean freak in me found but not unsanitary. I was impressed by the size of the room and felt the layout was good. I couldn't believe the closet that had a light and shelving to help you keep things organized. The morning was a little rough start because the Keurig provided didn't work but luckily the breakfast was being put out and I was able to get some coffee there. The breakfast was the traditional complimentary hotel food. I would stay here again for sure.

This is my family's favorite place to go when we go to OBX. It has very nice rooms with comfy beds, and there is easy beach access for Marriott members. There's also a pool and a small restaurant by the pool so parents can watch their kids swim while getting something to eat or drink. The complimentary breakfast is also very good. Overall, if you are looking for a nice place to stay for a couple days at the beach, I recommend here!

Horrible manager. Asked the front desk staff multiple times if the manager was available to speak to. Never available. Asked for my phone # which I provided. No return call. I simply waned to let her know about the mold in my shower, the UFO sound coming from the walls, and the panties found in my room. Half the staff can't speak a lick English. Just terrible that she couldn't bother to call me. She is pulling wool over everyone's eyes and I truly feel bad for the owner and anyone who is already booked into this hotel. I checked out and went to Hilton Garden Inn - Kitty Hawk, what a relief! I have included some beautiful photos of Hilton Garden Inn. Don't be fooled by this foolish so-called manager at Townplace - Kill Devil Hills.