The Charlotte Hotel and Restaurant

Such a cool place in a cool town. Lots of character! Great communication. Super clean. I'll be back!

The Charlotte is a bit of a sleeper, but well worth a try.The menu is a little limited, but the burgers are excellent and my wife says the salmon is best she's had.Service and surroundings all good, and if it wasn't in Onancock, it would be the finest restaurant in town. If you consider its very reasonable pricing, it is the best!

This is based specifically on the hotel.This would float between a one and a two star, and since we were heading on vacation, we will bump it up.We had two Queen Rooms (booked them in April) and I got a confirmation that said TWO QUEENS. The day before, I get an email that says ONE QUEEN and ONE FULL...I questioned it by calling. Person answering said they'd check and call me back and said someone there wanted to stay longer (???? Is that my issue). They said it should be fixed and would call back. The next thing I did was get and email saying TWO QUEENS. Jump to the next day when we show up. It sayd TWO QUEENS on what I paid for and what I signed. We go up to our rooms, and yes, you guessed it, I got two different sized beds (yea...we are mental and actually measured because it didn't look quite right and we were suspicous. Asked the manager, she kind of didn't say anything. We're on a vacation, i didn't want to ruin it, I just let it go).Part 2. Again we have two rooms. In the one room the AC didn't work (90 degree day out...was hot). Asked at 5pm could someone look at it. Magager came and looked very promptly....said lets give it a minute. as it is just turning on. The other room we booked AC was fine, but ok...we can give it a try. An hour goes by. Asked at 6pm. She came up, messed with the remote. Nothing changed. We walked around the town a bit. Came back and still was like roasting potatoes in the room. It's now 9pm. I asked her, she came up felt that it was hot, said she was going to call someone (the owner). She didn't come back. Honestly, now I'm feeling a bit miffed because this really should have been dealt with hours ago. I went down at 9:30....was kind of fed up...and I see the manager not on the phone but doing a duty for the restaurant. I contemplated opening the window and just dealing with it, but the AC units (like central AC units) are blowing right outside the window, so that isn't an option).Anyway, I go down and am now wondering what is being done if anything? I at that point asked to have my money refunded. I'll just drive to VA Beach and find something else. This just wasn't going to work. Only then did things happen where she called the owner of the hotel. With this, the chef of the restaurant had to get a window unit from some back room and give it to us. I overheard a conversation where she was talking at the hotel bar to the owner where the air conditioning in this room is tied to another room above it or something (???) which is irrelivant honestly. Where we supposed to ask another guest at the hotel to turn on their AC so we could have it? The whole thing was strange, and really, I shouldn't have had to ask three times for AC. It kind of put our day away on ice (pun intended).I cannot recommend this hotel. It left a bad taste in my mouth from the beginning. I'll generously give 3 stars because the atmosphere of the town seems like a great place.

The place is nice and quaint but there was an infuriating noise like thumper from Bambi every 5 minutes. All night long. The staff was very helpful and accommodating and the breakfast is killer. If they fix whatever that noise was it's definitely 5 stars.

A particularly quaint hotel. Not really kitschy like a "flowery, Hummel-infested, lace and doilies B&B kinda place. My first impression was that it was an old west hotel with good sturdy furniture and solid wood floors. I loved it. You're given a real key. Check-in is low-key (pun intended.) Excellent service. What more are you looking for?I ate in the house restaurant and enjoyed the best crab cakes of my life. Soft, cooked perfectly, and barely holding together, so you know there's almost no filler. Next time you cruise the Delmarva Peninsula, stop here. Enjoy a single malt and all the rest. Say hello for me.

The bloom is off the rose under the new management unfortunately. Where before you were greeted by Gary or Charlotte at reception when you checked in, you are now greeted in an unstaffed and unlit vestibule with a letter containing directions to your room. Where before a breakfast was included each morning of your stay, you now are offered 15% off you breakfast, but more on that later.The dining area is a fraction its former charm, but still charming. The dinner menu is pretty good and both of our dinners each night of our stay there were excellent. For this reason I have given two stars. It would be impossible to say the same about breakfast. In one location, an 8AM breakfast opening was listed. Our Welcome Letter stated 830AM was the opening time. Neither time mattered, because on both mornings the Breakfast service wasn't even open. The entry to it was locked up like an after hours NYC Subway entrance. Saturday morning no human being could be found. We even went back at 10AM to see if it had opened yet, with no change. Sunday morning it was locked up, but there a woman behind the bar to give our key to as we checked out. On both mornings we had breakfast elsewhere. We stay at the hotel for special occasions, and this stay was no exception. Staying at the Charlotte Hotel and not having to leave it was always something we appreciated and looked forward to during the previous dozen or so times we had stayed there before. Unfortunately, I don't think we will be coming back.

Stayed New Years eve with my wife. Are at the restaurant and was a fantastic meal. Was sad we were the only dinner guests they had.

Charming dining room, friendly staff, limited but adequate breakfast menu. Omelette was excellent, other items were cold and over cooked. This place has great potential.

Had high hopes for this place. Very disappointed. Very poor management skills. This is at no fault to the new guy working there. Says they have a full bar but didn't have white wine we order or ingredients for a Shirley temple. Red wine was served cold, their online menu doesn't match the menu in the restaurant. It took an hour just to get appetizer (crispy shrimp) which were poorly prepared. Definitely not worth the $13-16. We left before we got our actual food. Asked to talk to management, which was a mistake. She had an attitude from the beginning about the service and things got totally out of hand. Save your time and money and go somewhere else.

It's lovely if want to deal with atrocious service and a combative "manager." Don't spend your money here.