The Capes Hotel

Super amazing staff! So very friendly! My husband and I had got to the VB area a little earlier than expected and wanted to be able to walk around as we knew it was before check in time. I had asked the front desk if we could have a parking pass even though we couldn't check in yet and she was SO helpful! Even checked on the room status so we knew when we could check in! The rooms have a GORGEOUS view of the ocean and the rooms are very clean, well kept, and have great amenities. Can not wait to come back here and stay again!

We're updating this review to say wassup to Vicky and staff! You guys are awesome and we look forward to coming back.

Hotel is on the older side but really comfortable! The hotel has light switches. No power outlets near the bed for us to charge our phones. Felt like I was walking back in time when I opened the door. I can see where the hotel tried to up date but..... well worth the stay!! Extremely comfortable, room nice and clean, bed wonderful and that ocean view!!! I would definitely stay here again.

This hotel is extremely outdated. The amount of things that need upgrading is ridiculous. The telephone in the room has black grime on it that does not wipe off. The toilet seat looks like the original from when the hotel was built. Taking a squat for two days as a lady is not ideal when your spending hard earned money to stay in a hotel. Bathroom smells like urine and when you turn on the AC unit all you smell is flowery roses like they are trying to cover up. Talk about a headache! Toiletries are bare to none. Parking is awful. Only have very limited spaces in front of hotel. Have to park across the street behind two buildings and then it can be a very sketchy walk to the hotel at night. Save your money and stay at a Hilton or a Marriott! Staff was nice when spoken to and restaurant in lobby area had good breakfast.

5 stars doesn't mean it's a 5-star hotel, it means for the price it's beyond expectation. Great price, amazing staff care, clean, location is wonderful, can't beat the ocean view of big ships, shrimp boats, surfing, people watching. Restaurant downstairs if you don't want to travel out, but a lot of walkable spots nearby. Can't wait to return.

Black in America????????????Experiences like this is the reason why I chose to leave the Airforce!!! After paying for two nights to simply enjoy some peace while bringing in my Birthday, I get escorted by VA's finest!!! Oh, only because I wanted proof that I was leaving the premises . I literally couldn't get this privileged person to stop talking to me before I complained about an alcoholic beverage being left in my room by a previous guest. Like, she literally told me everything about her life except her social security number.... But as soon as a black man says something isn't ok, he's a threat. She literally begged me to accept another room, but I refused and said I wanted to leave. All I know is, I have proof! Happy Birthday to me!!!!!!!!!!#BlackAndSmart

My family and I made reservation to stay at The Capes in Virginia Beach 1-2-2025 thru 1-4-2025. We ended up arriving a day early, we looked online and it showed availability for the night before that we did not have a reservation. When we arrived, we asked if they had any rooms available, she stated only one and it was a family room. We said we would take it. One she asked for an ID and Credit card she handed it back and stated that her supervisor texted and said they have no availability. The parking lot was empty! We went next door to Coastal; they had a rooms available. Went back to The Capes the next day to check-in, got to the room and the bed was the worst thing I have ever slept on, it was like a mattress from the 70's, worn out and springs bulging. They have metal frames that make noise every time you move on the beds. Could not swim in the swimming pool due to the fact that there is a gas leak that makes you gag every time you walked in the pool room. There is a restaurant attached- Sea Salt Grill, great food however the gas smell from the pool area lingered in, made for an uncomfortable meal. If you are planning to stay at The Capes, I would most defiantly stay away.

this place literally sucked. it was disgusting. not clean, terrible food, sketchy. for the price we payed it was horrible. the showers were super nasty. it was dirty, people were smoking. we payed 200$ and i wouldve payed 20. please dont come here if you have any expectations. the pool is not like it advertizes, it can fit max 4 adults. its tiny and SUPER over chlorienated. everything is rusted, there are holes everywhere, and i mean everywhere. the walls, couchs, beds. the beds dont stay on the platforms and made noises throughout the night. it reeks of weed, people smoke despite the signs and they dont do anything about it. the wifi sucks, it goes in and out. i know its not the hotels fault, but on the boardwalk theres screaming throughout the night. and jets constantly flying loudly. never coming here agian. the photos and ratings are deciving. 1.3/5.

Great hotel! Clean, great staff and great view! There were some fruit fly looking things but, other than that, it was such a nice hotel! The staff were so great and kind, I also like how at night they lock the doors at 12am and open when you press the intercom button, super safe feature. Our door handle for the room was a little jammy, but I didn't mind considering the hotel as a whole was very dated. Great stay, I would go again 1000%, super worth the money and lovely atmosphere!

Hotel was misleading with advertisement. Pool was extremely small and if more than 5-6 people in you could not swim. Rooms were outdated bathroom was very small had mold on the tile found pubic hairs in the floor on day of arrival. Bathroom exhaust fan was hanging from the ceiling by wires. We attempted multiple times to contact the front desk for assistance but no one answered the phone. Ended up cleaning myself. Commode ran nonstop my granddaughter used the commode and it clogged. Waited an hour for someone to come help with this u til my husband had to go down to get a plugger to unclog it ourselves. Upon going downstairs found the downstairs commode was also backed up. Chair in room was dangerous with a bent leg. First day of arrival my husband sat down and the chair flipped him out. Between us we can't count of the attempts we called the front desk to ask for assistance and not once. NOT ONCE did the staff answer the phone. I walked down to obtain towels and soap since they do not clean rooms and was met with eye rolls and deep sighs. Leaving the impression they did not have the time to deal with us. The staff was extremely rude. Wore no name tags and only wore blue jeans with tshirts. I would not recommend this place. Upon dealing with the last deep sigh and eye roll when I asked for sugar I complained this led to room key being deactivated and asked to leave. With the comment being made that we were dirty guests. We had 4 people in a small room with no one cleaning. The deck that was shared was weathered badly and had areas that were loose. The tables the 2 on the deck that were supposed to be shared by 4 rooms were not anymore safe than the flooring of the deck. On the day we arrived the only nice young lady that checked us in was talked to horribly by someone with no name tag that had on a capes shirt. Best way to describe her she had bushy brown hair and road into the lobby on a bicycle that was pink she would change in the same room she stored herBicycle. The door coming back into the pool area from the beach could never be accessed someone had to let people in. This was one of the the worst vacations my family has ever been on and will not ever go back or recommend the capes again.