Surf Side Hotel

This place is awsome!! My wife took me for a weekend getaway (my birthday). The staff was so welcoming. The Hotel is first class. Hot tub and heated pool were great for a winter stay. Breakfast was so tasty. We got a knock at the door and they sent up champagne and two glasses for my birthday!!! This place is so spectacular!!!!

Incredible place to stay! Everybody is so professional and polite!!!! Great pool and beach!!!!

Still waiting to check in. Staff agreed to early check in. On duty staff wants to wait till 4 pm. 3 o'clock and still no room ready. Need to find a different motel for our next trip. Staff doesn't give a crap.

We visited here back in October and enjoyed our stay. The hotel room was very clean and stocked. The indoor pool and jacuzzi were also a nice bonus. As was all the complimentary food ( free breakfast, free cookies, wine, etc.). The view of course was amazing! I loved that we could walk a short distant to ocean and also local shops/restaurants. We will definitely be back next year. We are debating on taking our dogs as it is very dog friendly in this area!

The Surf Side is a very good place to stay in Nags Head. It is located right on the beach. Beach view rooms do cost more, but side view rooms still give a view up and down the beach. We found the hotel clean and comfortable. Our room, with two kings beds, was large and had a balcony looking out on the beach. Amenities included a microwave, refrigerator, coffee maker and lots of electrical outlets. There is free WiFi.Breakfast is included. Served in the Breakfast Room from 8 to 10 it includes coffee, tea, juices, choice of breakfast sandwiches or breakfast quiche, fresh muffins, breads, bagels, cereals and a waffle maker.Popcorn is in the lobby. There is a happy hour there at 5 with wine and cheese. The hotel has an outdoor pool and beach access is adjacent to it. The hotel will supply beach chairs and beach towels.A very nice place to stay in the Outer Banks!

The hotel itself looks a little old on the outside. Once you go inside you kind of get the same vibe until you really take a look around. The staff was friendly. We got to our room and everything was clean. The bathroom door with peeling at the bottom, but not a huge issue at all. The furniture was a little old looking. There is a smart TV so Netflix, Hulu and other apps can be used. They have an amazing hot breakfast every morning that comes with the cost of the hotel. The beach is literally right behind the hotel and there's a back entrance that leads to the pool and the beach. The hotel offers towels as well. There is hot coffee, hot water, and ice cold water available 24/7. There's a washer and a dryer on site. A few ice machines throughout the hotel. And there's an amazing terrace on the second floor that you can sit on. Our stay was amazing.

Great stay! Staff was excellent! Everyone was friendly, happy and were will to help out in anyway they could. They offered both a wine social and cookies in the evening. Pool towels were fluffy and clean. Also had a hot continental breakfast every morning which had staff there to serve you. The cleaning crew were super!! I do think that the outdoor shower/ foot washing area could of been kept cleaner. When cleaning your feet off it was so sandy that it defeated its purpose. Terribly difficult I know with the wind, children and full occupancy but I don't think it was cleaned every day. But again we had a super stay.

My husband and I have stayed here a couple of times and we booked a couple of reservations this year for a few days in September and a few days in October as we are building a home. Due to medical reasons I cancelled the one for September and was waiting hoping we could make the October one. No problem they refunded me everything but the $25 as promised for september. . Then I called back to cancel the October one after I realized we still wouldn't be able to make the trip and they didn't bother to remove it. So when it was time for the reservation I got a phone call asking where we were. I explained I had already canceled it and she took a message and I never heard anymore. So I proceeded to call three more times when I didn't get my refund with a promise each time I would get a call back. Still Nothing. Then I sent an email, waited and called back a few days later and got the front desk supervisor . Who told me she could not find the email and asked me to forward it again. Which I did while she was on the phone. Even after asking me to do that, She told me there wasn't anything she could do and accused me of possibly forgetting to call. Now mind you this is the same place that didn't return a single phone call and lost my email. They are accusing me of not canceling my reservation. Then told me she would check again with whoever was her superior and call me back. I am still waiting and it's been over a week. I wasn't going to do a review but after wasting my time calling this place and them disregarding every single call I made by not responding at all I feel they don't deserve the public's business. It's rude and not how you run a business. I even asked if I could have a credit for a future visit which would of have them business when I returned and they still said no. There is no reasoning with this place and it's never their fault. They are too big of a hotel and they don't care if they have your business or not.

I was looking for a hotel in the outer banks,I found SurfSide. When I arrived I asked if there was any upgrades available. They said no. What I didn't realize is my room was right next to a very noisy elevator. My business partner and I made a complaint to management about the noise and much to my surprise their response was retaliation. They called the room and said there was complaints about noise. We questioned why they wouldn't have knock on the door? The next morning on check out we asked management to come check the room for any incidentals because we figured, they were so corrupt to accuse two 60 year old women of being loud etc, that they would have no problem putting fake incidentals on our bill. Not a place to stay.

We recently stayed at Surf Side Hotel, in one of the fully furnished condos. Talk about breathtaking views!! Every room had a view! The rooms were spacious and spotless, with great décor and crisp bed sheets making our stay very comfortable. The breakfast buffet was delicious, with a huge variety of options! This was only topped by the evening happy hour and an in which Surfside provided and fresh baked cookies which were a refreshing treat after being in the sun and sand all day! Surfside's standards for their hotel employees show well trained with ethical and renowned world-class standards to serve their guests innovatively and consciously with customer satisfaction as their priority. The staff continuously went above and beyond to help make our stay enjoyable. One example of this is that they were extremely accommodating and allowed us to check in early giving us access to all the amenities. This was a big plus! Surf Side Hotel will definitely be seeing me and my family again, and I highly recommend this hotel for anyone visiting the Outer Banks area.