Sunrise Cycles

I stopped by Sunrise Cycle recently to take a look at their inventory and it was a great experience. They are conveniently located at 1559 East Little Creek Road in the heart of Norfolk.The staff was friendly and very knowledgeable about their product lines. They asked great questions and I will be back when I'm ready to purchase.

I had a great experience buying my new Triumph Tiger. Most places in Northern Virginia were not willing to deal below MSRP. But Robb at Sunrise asked me what I was willing to pay, and he tried to work the numbers to meet my price. The next question was what color I wanted. Even though I never stepped into the store, he was responsive and made the transaction easy. Paperwork was a breeze. They even delivered the bike and everything was great. If you're looking for a new bike and are in the area, I would definitely recommend Sunrise.

I called this dealership because they had a motorcycle I was interested in buying listed on their website. When I called they said they had the bike on order and if I put down a deposit the bike was mine. I trusted the dealership and put down my deposit. True to their word, when the bike came in they called and let me come up from Texas to purchase the bike. This dealership, salesman (Duck) and service people are top notch. I cannot say enough about how well I was treated and made to feel like I was their most important customer. You have to love these guys. Thanks again guys.

These dudes are trash, they tried to hide $1000 in fees on a 50cc atv, bringing the price from $1900 to over $3000. "That's the best price," and "the suggested msrp is" were their answers contrary to their online pricing... don't waste your time.

the service techs are probably the best part of the whole service area. I took my bike in for a recall, rear tire replacement that had a nail in it, and a post purchase inspection as the bike was since recovered from a theft and was being brought back into the road. Mike Kilbride in the service department asked if I wanted to repair and tire that should've been my first sign.. I looked past it Mike seemed to be pretty good at first was decent with communication and then completely left me hanging. The service techs had a chance to find everything needing replacement and wether or not they were critical; one of those happened to be a chain and was reccomended to change the chain and sprockets I thought why not. I spoke with Mike asking if we can put the same vortex chain and sprocket kit on it that was previously on the bike; no problem they don't have In stock; but can definitely order it. a week later when I got the write up and I had a chance to review that the part numbers were not the same for what I requested for the chain and sprocket kit. Mike stated that they believed I wanted my bike operational more than I wanted that specific kit. as I work in the service industry if I ever told a customer this is what they are getting and then make my own conscious decision to give the customer something else is so unprofessional. at the very least a phone call saying hey the specific kit you want will take significantly longer here's what we recommend and why. at the end of the day I did my research to find out that it was indeed a good kit to put on but as a service person whose expertise is in motorcycles it would've been professional to advise the customer and let them make that decision. my only other complaint is that my passing and brights were working before and now they're not?? now I got to sit down with a volt meter on my day off to diagnose and fix.otherwise the work done was superb from Logan the service techand one other guy in service who I spoke with on pickup if it wasn't for them this would be a one star review.

Thank you very much Ms. Gloria for helping me buy some merchandise and giving me a great discount.

10/10 recommend. Duck, great guy understanding and very helpful. Got a brand new Yamaha R7 have had it for a few days now and she runs like an absolute dime.

They never have parts in stock, they are super slow with any maintenance they do and when you get your bike back your sand tire is rounded off from them ripping it through the parking lot. Extremely unimpressed and a frustrating experience. Take pictures of everything before you drop it off if you must use them for maintenance. I'm chalking this tire situation up as a loss. They'd have to order a new one anyways which would probably take a month to get.

Purchased a brand new motorcycle from there about two years ago. Worked with Duck who was very nice and friendly. I am currently moving away from the area and wanting to sell my motorcycle. It's been garage the whole time and has less than 500 miles. I called them to see if they might be interested. never been treated so rudely on the phone by both a sales person and the sales manager Chris. I politely asked if they could look up my name and see the sales contract so they could look at the exact motorcycle. I purchased when I purchase it and how much. And then talk about a buyback. Their attitude was rude. Their responses were rude. In the end. They said we are not buying motorcycles - interesting that a motorcycle shop would not at least look up your motorcycle and explore the idea that maybe I would sell that to them and what do you know buy another bigger motorcycle? I guess some people want to be the experts in whatever field - this time it's motorcycles. But the customer is just looking for actual service. I'm glad they're experts in motorcycles cause I'm pretty sure they have absolutely no life skills. No skills for dealing with the public no skills for dealing with veterans and no skills dealing with the military, they are just interested in making the quick dollar. They were really nice when I bought the motorcycle. Then complete jerks when I had a question for them. This former Marine says "no thank you sunrise cycles". Semper Fi!

Absolute nightmare working with this shop. Initially brought in a 2017 Rocket 3 for repairs in 2020. I was initially working with Buck in service and took them over 2 years for repair due to covid and shipping constraints. The completed repairs 2 days before I had to move out of state due to military service. The first time I took the motorcycle out (checked oil, everything else was good) made it 4 miles down the road before the engine seized. I had a shop in San Antonio open it up and found the engine was totaled due to improper service from Sunrise Cycles. The damage was covered under warranty and initially the worked with me to rectify the situation. Once I told them I was out of state, I was told it was not their problem and they are taking no responsibility to repair or at least compensate me for the now totaled vehicle. I am currently working with a law firm in Virginia Beach to help me sue to cover some of the financial loss.