Scratch Bakery

The Food Network sign drew me in! Came across this bakery while walking around the area. The staff was welcoming and the shop was cutely decorated. Very picture friendly!For the baked goods..there were so many options and flavors to choose from. I picked up the strawberry shortcake cupcake and it was delicious. The cupcakes were a little pricey at $5 each but definitely worth the visit for an occasional splurge!

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster--not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified.The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM):- At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls.- At 3:00 PM, Scratch still had not returned the wedding planner's phone calls.- At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM.- Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route.- The cake arrived at 6:50 PM.- Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections.During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer's schedule, cake cutting, the wedding planner's priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule.Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time.In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner:- "Not having the cake at 10 o'clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator."- "At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion."- "We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don't guarantee a specific time of delivery we give an estimated time for deliver."- "When we spoke with your coordinator that superseded your preference."- "At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business."The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not "supersede" a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference.We are beyond outraged and disgusted by her dismissive and insulting response.The claim that she "met her obligation" is an attempt to avoid responsibility. She didn't meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day.We are appalled by the owner's complete lack of respect, care, and professionalism. We want to ensure others know about the treatment we've received, and we expect a formal apology and remedy for her actions.

Today was my second visit to scratch bakery in just a month. My daughters and I ventured out for the viral Dubai Chocolate and we were not disappointed!! We also ordered a 6 count of cupcakes. We devoured everything in the car! So we came back! Today's visit we tried more cupcakes, peach cobbler, banana pudding, chicken pot pie, a bread pudding and another Dubai chocolate bar. EVERYTHING was good! I love a bakery where everything is good! I wish we knew about them sooner because even though it's an hour away from me I always say I will travel for food! We will be back and if you're ever in the area you should give them a try! You won't be disappointed!

This little spot has been a go-to for sweet treats over the years. They also have a location in Hampton where they even serve meals. This week, I made a stop to pick up a sweet treat to have with some fast food I ordered for the evening.I was warmly greeted by the staff once I walked inside. They appeared busy gathering items together and taking orders over the phone. And every item is nicely stacked in the display windows once you walk up front. After a minute or two, I picked out a Rasberry Wedding cake, but not shaped as a cake nor a cupcake. It's more like a cake parfait where you have cake icing, a layer of cake, a layer of icing, and a layer of cake. This has been part of their inventory for months and I've tried a few flavors. And this one did not disappoint. You can definitely taste the rasberry in the icing and the cake was not too sweet for my liking, but just right. Some of it did taste a bit dry, but nothing to disappoint my mood for the choice.Once again, a nice treat. I'll be back here soon to see what they have to offer next.

What a fantastic bakery! The cake was absolutely delicious, and the staff were incredibly friendly. Ordering my son's birthday cake here was a breeze, with no issues whatsoever. This is definitely a bakery I'll be returning to time and time again.

I bought two gooey bars to take home that were delicious. I also ordered a vanilla almond birthday cake for my adult daughter. I will pick it up next Wednesday afternoon to take to her on Thursday. I will report back how it is. My adult son lives red velvet cake so I ordered red velvet cupcakes for him. Again, I can review them next week.The lady who helped me was very nice and helpful. I had gotten the date to pick up mixed up and called back this morning and changed the date and time on my order. Again she was very pleasant and accommodating.

This is a place that hits it out of the park with both the flavor of the treats they make as well as the customer service! I walked in this past Friday afternoon at 4:30 pm and they still had every cupcake flavor available as well as lots of cake slices. I might have taken their last large banana pudding but if you have had it before you would understand why and I don't feel bad for it! I got the following cupcakes: Triple StrawberryBirthday Carrot cake WeddingAll are extremely moist and just delicious! Can't go wrong! The banana pudding is to die for and might be the best I have had! This was the second time I had it, the first time was from their other location in Phoebus and was just as delicious. I also got a slice of what they called their honey bun cake with pecans and man, oh man so good! It reminds me a lot of coffee cake and it is amazing with your morning coffee! Customer service was outstanding, and I mentioned my birthday was on Sunday and they gave me a candle and little "best day ever" sign to put in the cupcakes! Way to go above and beyond and make a girl feel special!

I tried the banana pudding. There were so many great reviews about it and how it was so delicious. "Oh, you have to try this!" Well...I did but i didn't like it. It was okay but i expected better. Everyone's taste buds are different, so I'm not saying "oh it's nasty, don't try it." Go for it. It just tasted like basic homemade banana pudding. Nothing special to me, but I'm glad i gave it a try.

Every time I have placed an order on Uber Eats, they cancel the order. They never have anything in stock it seems no matter the tone. Why bother with selecting anything through the online order apps when they never have it. I call and ask why my order is always cancelled and they act like they don't know why or what they did to make it cancel, you literally have to select cancel to cancel it. They are lazy. They can put other batches out but do not want to do the work. The only time I have ever been able to get an order from them, they sent me the wrong cupcakes as if that covers anything. Just save your money and make your own. Overpriced anyways.

The desserts are tasty and fresh. I appreciate the variety of offerings. The homemade pot pies are filling and good.