Scratch Bakery

Went Sat 1/19/25 looked as they had been busy but they offered to accommodate us ~~ staff was very kind. We got the strawberry crunch slice with cheesecake middle and we got the lemon blueberry crunch slice and a wedding cupcake A MAZ ING my fave was the lemon blueberry crunch it's so innovative I have never had anything like it!! It's a cute little place and we will be back. Thanks for an amazing experience

This was on my list of places I must go to in the neighborhood today to have brunch decided to stop in, was greeted immediately. The place is really cute the way it's decorated. I found to be very adorable. The neighborhood is very nice located in downtown. They happen to be plenty of parking today. Got to park right in front.The young lady, working at the counter was very knowledgeable. I asked her several questions she was able to answer all of them couldn't make up my mind on what order I ended up getting four cupcakes to take home. I felt that the cupcakes were a little pricey. Ordered the cookie dough, the banana pudding I believe it's the wedding cake. It's the almond cake with almond frosting and sweet potato which I'm thinking is a seasonal flavor. Tried a bite of each one when I got home wasn't overly impressed. The cake was very dry on all of the cupcakes on the cookie dough, cupcake. The frosting on the top had a lot of sugar granules that didn't mix well so it was very grainy. When I go back and give them another try, I would probably try a slice of cake. I don't know if I would order the cupcakes again. They have a few lunch items that I would like to try.So unfortunately, I have to say I wasn't overly impressed .

My family has been using Scratch for the past decade for birthdays, bridal showers, baby showers, and most recently, a wedding that sadly was a disaster--not to mention all of my recommendations and referrals. Attending this wedding were local council members, lawyers, doctors, business owners, engineers, and local teachers. In this review, I will keep everything factual regarding my wedding cake. I paid over $700 for my wedding cake and delivery, which was scheduled for 10:30 AM to 12:00 PM on my wedding day; however, the cake was not delivered until 6:50 PM, and sadly, nothing was rectified.The following events occurred on my wedding day (the wedding starts at 5:00 PM, and the cake cutting is at 7:30 PM):- At 1:00 PM, I was informed that the cake had not been delivered and that Scratch was unresponsive to phone calls.- At 3:00 PM, Scratch still had not returned the wedding planner's phone calls.- At 3:45 PM, the wedding planner asked if I had an alternate number to reach the bakery. At this time, I was in the midst of getting ready with my groomsmen, while the bride was preparing for the ceremony that began at 5:00 PM.- Around 4:30 PM, Scratch finally responded to the planner and stated that the cake was en route.- The cake arrived at 6:50 PM.- Upon delivery, the cake was still not properly prepared, and the wedding venue had to make corrections.During an event of such magnitude, issues with the cake can have a trickle-down effect on the photographer's schedule, cake cutting, the wedding planner's priorities, and more. The bride and groom, as well as the wedding planner, should not have to worry about cake delivery while getting ready for the ceremony, cocktail hour, and subsequent events on the schedule.Note: The owner blatantly lied during our phone interactions and emails. A source from within the bakery demonstrated integrity by stating that the bakery had a hiccup and FORGOT that our cake order was on the schedule. Prepping did not begin until after the delivery time.In emails, the owner displayed a lack of professionalism, accountability, and integrity. Please be aware if you decide to purchase a cake for a wedding day. The following statements are from the owner:- "Not having the cake at 10 o'clock did not delay or cause any loss or harm. As it turned out the 5-6 delivery time was actually the best time to receive the cake because it was not planned to be served until 8:30pm per your coordinator."- "At the end of the day everything went forward without a problem and we believe we fulfilled our obligation and did exactly what you paid us to do. Again we are sorry for the confusion."- "We have admitted that we did not deliver the cake at the original estimated time. But it was delivered at the most appropriate time. The time you chose was not based on your wedding or reception time. We don't guarantee a specific time of delivery we give an estimated time for deliver."- "When we spoke with your coordinator that superseded your preference."- "At this point we meet out obligation And you received Everything you paid for, no one from any company guarantees an exact delivery time. I'm not sure what there is to rectify? We trust your quest enjoyed the service we provided. Thank again for your business."The facts are that you are a bakery owner. You did not come in contact with the venue or planner until 4:30 PM. You do not "supersede" a contract, the wedding planner, or the bride and groom's schedule. If a wedding cake cutting ceremony is scheduled for 7:30 PM, that does not give you the authority to deliver at 6:50 PM because of your own preference.We are beyond outraged and disgusted by her dismissive and insulting response.The claim that she "met her obligation" is an attempt to avoid responsibility. She didn't meet her obligation; in fact, she failed to deliver on a basic professional expectation and then responded with arrogance rather than accountability. No couple should have to deal with this kind of unprofessional behavior, especially on their wedding day.We are appalled by the owner's complete lack of respect, care, and professionalism. We want to ensure others know about the treatment we've received, and we expect a formal apology and remedy for her actions.

When you first walk in the staff greet you with the Hardy as hello. They have the greatest customer service. The I'm yours was very comfortable and laid-back which is something that I like. The desserts were scrumptious. They had so many items. It was so hard to choose. They had ice cream, cupcakes and cakes. The cupcakes that I chose were very flavorful. The lemon cupcake was tangy and had the right amount of lemon. I also had a strawberry cupcake and it tasted just like I was biting into a sweet juicy strawberry. I absolutely loved each item. I also tried one of their most popular items. And I see why. That cake was absolutely moist and addicting. This is definitely a place that I would get into a lot of trouble visiting lol I enjoyed my visit and will be returning

Really sad I came here on my birthday! Not gonna lie the cakes are awesome. I thought this would give the classic yellow cake chocolate icing vibe.I'm dissatisfied and disappointed. The cake was white with a lotttt of almond extract so I it didn't mesh well with the chocolate. It was super dense so it reminded me of a poundcake piece with chocolate icing. Is there a money back policy?

I ate my cake so fast I forgot to take a picture of it! Service was good and the ambiance was cute (even if both of those things were terrible, I'd still give it 5 stars),My cake ( red velvet swirl pound cake) was the best cake I've ever tasted from a bakery! The flavors were decadent but not overpowered by sweetness. It wasn't overly moist nor too dry. This was literally the most perfect poundcake!I wish I would've bought more slices.

Scratch Bakery is probably the most cute and adorable bakery that I have visited. This was another gem that I stumbled upon while visiting my daughter at school. I have definitely fallen in love with this area.The service was welcoming. We were unsure of what to try but the young lady behind the counter was very patient and helpful. We decided to try a few different confectionery delights. Some of which included: Whoopie Pie, Pineapple Upside Down Cake slice, and a Strawberry Cake slice. All of which tasted homemade. I'll be sure to visit again.

The best Red Velvet Cake. The service is great. The atmosphere is very welcoming. It is a great place.

The service was impeccable! Those ladies made sure we got just what we needed and we will definitely be back! The food was DELICIOUS!

Very lovely bakery!! If you're on the Peninsula this is a wonderful dessert shop to partake in delectable confectionery delights!The cupcakes & cakes are moist & flavorful. I purchased the birthday cake & banana pudding cupcake & a huge slice of dirty wedding cake. The taste lives up to its namesake. The cake slices can feed 2 hungry people. If you're in a sharing mood & just need a small taste then you can quarter the cake slice & it's still sufficient.The icing is dense buttercream & when it's stored in the fridge it's stiffer, if you want to soften the icing just pop it in the microwave for a few seconds, problem solved. They have a massive dessert selection & they sell sandwiches, light food fare as well. Coffee lover? They got you & with fun flavors! It's a very welcoming shop & aesthetically pleasing. I felt extremely comfortable, the decor added to this! It's a great spot to relax & enjoy conversations over some stupendous sweets!