Roux Raw Bar and Grill

The food and customer service are below average. The wait time for simple menu items is ridiculous. Greasy catfish nuggets. Mac and cheese need more flavor and/or possible another recipe... soupy. How can you go wrong with fish? You're not greeted upon entry. You don't know if you seat yourself of wait for someone to appear. Staff could benefit from customer service training. This is the most ratchet unprofessional place I've been to in Hampton roads. Stay away here! Unless you're looking for a hood spot. This place needs to train staff on quality service. It will make or break your business.

So we wanted some good southern food and got recommendations to come to Roux raw bar and grill. We received great customer service and recommendations from Charlton. He recommended the Ribs with southern collar green and sweet corn fritters And Sweet lemonade strawberry pineapple We most definitely will be back when in town

Great food, drinks, and hospitality was A1. Me and my friend tried the fried deviled eggs....superior! The jerk chicken egg rolls stuffed to perfection and my friend also ordered wings everything was fresh an presentation was like that!

This Johnson & Wales-trained chef has roots in South Louisiana. So, do I. And I tasted his influences all throughout his fabulous food. I started with the fried frog bites. Delish! The rest of my Mike was equally fine.

A cute quaint space. I was invited for a birthday dinner. When I got to the establishment I realized seating was limited. The owner, who couldn't stop telling everyone his birthday is Monday (8/19) said he would take care of us. There are signs posted that mention an extended wait time for items being prepared. But when we were seated, had to rearrange our own table (again after being told we'd be taken care of) and waited 45 minutes for WATER. That we had to pour ourselves and didn't even bring enough the first time. We ordered a kool aid margarita. It never came. After waiting an hour the owner, aka the bday boy told us he was waiting on the kool aid to be prepared. We watched him pour nothing but mixers in the tower ordered, and proceeded to say it was wild berry . Funny guy. Did I say he mentioned he'd take care of us? Our food did take a long time and it was very good. Well seasoned and piping hot. I will always give props when they are due. But as for my overall experience, I'd never go back. We split the bill and paid. Tax and gratuity added. Birthday boy charged us $65 for a tower of juice. When asked about taking care of us he then offered shots which we all declined. We split our bill and was charged tax and gratuity again. When asked why we weren't able to add a percentage of the tower to each check he was unable to answer. He said that's how this goes. I asked about paying in cash, I was unable to receive a discount as the square he uses is an extra fee. All of our orders were wrong, even with almost everything being sold out. I'm not quite sure why he kept inviting us to brunch when dinner was nothing but comical. We made the best of it but Roux will never get any business from me again. This isn't to tear anyone's business down. Use this as constructive criticism.

Came in with high hopes. Vibe was ok, good music but the wait for food is wayyyyy too long got in here right at about 2 and order shrimp as an appetizer and two of the fried chicken dinners one with a side of Mac and greens and other with fries and greens. It took my husbands food about an 1hr and 15 min to come out and mine an 1hr and 27 mins they didn't have the mac so came out after they plated my greens and chicken to tell me they just started the Mac and my food was already sitting for 20min. I went with the mashed potatoes instead and they were made last. My food was cold by the time it came over, potatoes were bland no flavor. No customer service at all. Like where are my napkins! Where is the care that I wasn't satisfied, that I sat there for almost 2 hrs it's 3:41 and I'm just leaving and no I didn't eat the food. Long story short I WILL NOT BE RETURNING!

Food was tasty. Looked like the picture in the ads. Gumbo was not very generous with the shrimp or okra but lots of crayfish and sausage. Alligator bites delicious especially the sauce. I'll be back for the fried oysters and fried crab legs. Yum.

Exceptional food and good service. Feels like family when you're there. Definitely worth the wait

Door dash does not work at this time, I waited 40 minutes for a pick up plus another 20 minutes for my food, however everything was delicious. And over all I was satisfied. A very lovely hole in the wall and will definitely be back in the future.

I went in on one occasion with a large party and everything was excellent the food, the service, just everything. I had ordered the catfish platter with Mac and cheese and greens. The greens were kind of under seasoned but all around it was pretty good. Nice music and nice I went again with just 3 guests a few days later and it was terrible. Our food was burnt I ordered the fried chicken and it was obvious the grease needed to be changed. My girlfriends cat sushi was burnt in the outside and raw on the inside. The service was terrible. My girlfriend asked for a mimosa and the waiter had to leave to the nearby corner store to get champagne for it. Speaking of the waiter he was inattentive and we were the only people in the restaurant at the time. Then the owners friend or they might have been regulars came in with their own bottle and started doing shots. Which I really don't have a problem with but does give off a lack of professionalism.