Oceanaire Resort

We've stayed here a couple of times before but it was closer to their opening.This is the sister resort to Ocean Beach club (next door) and has been maintained in a better way although there are some signs of aging. We had a 2 bedroom Ocean view suite with full kitchen & somehow, to our surprise, the view was just as good as ocean front -with a balcony in both rooms.Room was in good shape and we didn't have any of the maintenance issues we had with our stay at the Ocean Beach Club.Parking garage is not as close as it is to the OBC (about a block away)That said, the beach area in front of this resort wasn't crowded the entire week which was a plus.They don't have a Fitness room but the OBC fitness room is available-a short walk next door and on the 17th floor.We liked the adult only Aqua pool area and unfortunately the 9th floor sun deck was closed all week for a private event (although we didn't see any activity). Overall, right on the beach & people at the counter and throughout were friendly and service minded.

I've had several things I did not like about this place or that was irritating. First off, the parking is difficult and horrendous. The entrance of the place is like a circle and should be one way. However, when we came, a car was parked in the way and facing the opposite direction, causing a back flow and major frustration to many people especially with the tropical storm on the way. It's supposed to be a loading and drop off zone I believe. Some of the cars are maybe parked there for valet but valet shouldn't be taking that long especially after being handed the keys. Valet is I believe $8/day, not worth it if their free parking is like a block and a half away. The resort gives you a parking pass/card where you put the card to the machine in the parking garage. They don't actively enforce wearing masks, and they also don't have a limit in the elevators. Someone should be at the lobby enforcing a limit to the number of people allowed or at the very least have a sign for it. The sign that I have seen tells people that they must wear masks in public spaces, but I have seen several people not do so. Some people also ignore the footprint signs on the floor and overpack the elevator. They also need hand sanitizer stations especially with people using the carts for luggage and elevators. The luggage carts are also very hard to steer, heck it can't even go in a straight line for one yard. I hope they sanitize the carts too; they do not state this policy. The people who did help us were nice. When our fridge was leaking, the man (bens? Vance? Vence? Bentz? | I didn't quite catch his name) was very nice and was not aggressive or salty when explaining the issue. He answered my parents' questions nicely and told us that the people who were cleaning it must have defrosted the fridge. He put a towel down to soak up the water. Also when we asked the front desk if they had complimentary items, she said nicely that they did have toothbrushes but not toothpaste. Luckily we had toothpaste but not toothbrushes, so that was a big help. I am skeptical regarding their policy to cleaning things. I found hair in the bed. My room had a loud booming/humming sounds maybe from the AC? It's enough to give me a headache. It's a constant annoying deep sound. As someone who travels a lot, I'm absolutely upset that this happened and this is the first time anything of the sort has happened. Our balcony was directly connected to someone else's. If we turn to the right, then we get the "ocean view."

I would love to give this place 5 stars but alas I cannot. The staff is wonderful. Especially Lex at the front desk she was amazing and one of the reasons I didn't give you three stars! Lex gave me recommendations for shrimp tacos, she remade my cards every time they got deactivated, and she let me know when my crabs came from Maryland! She's the best! Parking: Now onto the parking. Why do I have to pay $12 a day for parking and why is it 2 blocks away? These are things you must take into consideration when booking this timeshare. The elevator in the parking garage was hit or miss. Sometimes it worked and well sometimes it didn't and I had to walk down the 5-6 flights of stars. The hotel must have been at 100 percent capacity because I could never find parking until the 4th or 5th floor. The room: The suite was really nice with all the bells and whistles. It has a full kitchen and table with seating for ten. three balconies, two bathrooms, a living room with seating for 15, surround sound and jetted tubs. The works. But the place was not well kept. When we arrived it needed lightbulbs replaced, the freezer didn't work, the tub in the master suite never held water for more than 15 minutes and there was sand from the beach in every corner! Every corner which lead me to believe that they just swept the sand into the corners and called it clean. I understand that good help is bard to get. I owned a commercial cleaning company for 15 years and cleaning is one of the most thankless jobs, but for the penthouse you have to do a thorough job. It's just expected for the price range. The views were great and everything we called or complained about was taken care of in a timely fashion. I ended up staying the last few days at another diamond resort. I would probably stay here again because of the great staff. It reminded me of being on a cruise.

No customer appreciation or service from beginning of stay till end. Run...dont walk...from being an owner here.

Very helpful and welcoming staff.The valet are crazy nice and such gentlemen both of them.One of the best things this place has, is the view from the pool and spa, yes it could be bigger as a lot of people ask, but to me and my party was big enough and we even have more room for people.I'm not giving 5stars because inside "their welcome package" they try to sell timeshare, not hate but I did not like it. I will definitely book another vacation with them.

Not sure the staff could be any ruder. Front desk could not be any slower or less helpful. I know Hilton not particularly high end, but is courteous too much to ask for? Competent would be my next request.

Once upon a time, this resort was the tallest and best-est place to hang your beach towel and sandals. Once upon a time when your room was inadequate, they addressed the problem or switched your room. Once upon a time, the service was stellar meaning those at the front desk took personal interest and pride in ensuring the best stay possible.This is no longer the case...Upon arrival on 12/27/2020, we got checked in (two rooms) quickly but noted our request (and promised) same-floor suites request had been overlooked. Room #1 (10th floor) in fair order. A broken safe, yes, but hey, we had two others on the 12th floor. 12th floor 2-bedroom suite - main suite 1222A smelled of fish/ old bay. We immediately notified the front desk and was told there was no room available for switch but they would have someone come up and spray. No one showed. Front desk called back later saying "time for me to go home but we'll send someone up from security to spray". No one showed. Next morning - called again - promised a room odor sanitization - no show. So we went to Harris Teeter, purchased some febreeze - sprayed -better - sprayed again next day - odor pretty much gone.Showers? Okay if cold/ lukewarm meet your need. Otherwise - prepare for an uncomfortable shower every time. Wasn't just 1222A but also 1222B and 1022B - so as far as we could tell - "cold/ lukewarm showers" are the norm this time of year.Upon checkout, got the famed "how was your stay?". Responded with courteous, constructive feedback - no "we're sorry", no "thank you for the feedback", no...nothing.We'll find another spot and recommend others do the same. Maybe if the occupancy drops off, Oceanaire will return to their "once upon a time"...

Much better than the Ocean Beach Club next door. Very nice rooms. Good staff.

Has cockroaches. Their was a cockroach in the lobby when we checked in, we had a cockroach in our sleeping room, and had them on our balcony. I have been coming to the Oceanaire for about the past 15 years and this year the are everywhere. Not sure if this is up to HILTONS standards but it's not meeting my standards.

Staff was efficient, friendly & very attentive. Very clean rooms. Spacious & modernized. Very convenient location. Anything you need is within walking distance. Beach was not over crowded nor was the pool. Great experience, will definitely return!