Marriott Virginia Beach Oceanfront Resort

This property was beautiful. The location to everything in VA Beach is convenient. My room was great and had an ocean view. The staff was attentive. The meeting rooms were more than adequate and styled perfectly for the area. The food that was presented was satisfying. The rooftop bar is very cool with spectacular views of the ocean. I'd definitely stay here again when I return to VA Beach. Till next time....

It is a 3 star because of their cancellation policy. 3 days is ridiculous for business travelers. I was also under the impression they have an M club and they do not. The embassy across the street is probably a better option for the price but it is owned by the same people so keep that in mind. I have stayed at the Hilton down the road and it is better than either IMO. The parking is not cheap but easy to navigate and connects to the elevator lobby is right there. I did get an oceanfront room, 2128 and it was gorgeous with a wrap around balcony. Nice bathroom and it was crazy to wake up to the view of the ocean. You do hear the jets unfortunately but that is the whole bloody Norfolk around. The breakfast was good, they had the usual items and made-to-order egg options. The waiter was very nice although I have forgotten her name, it might have been deb. The hotel is large and the bathrooms were quite nice for those who care. https://youtu.be/5ouaAiL22ck

My husband and I only stayed here one night on a weekday in a king bed junior suite. The hotel itself is new, modern and so beautiful. Our room was so spacious, simple, and clean! The balcony has a view of the beach, but you have to step outside and look left to see the beach. Inside the room are 2 pairs of house slippers, 2 robes, plenty of towels, toiletries in the shower and bar of soap on sink, sofa bed with extra linens, huge comfy bed, and just have to mention again how much space there was! There was a little hallway once you enter your room which I feel like spaced us away from the outside noise since our room was right by the exit. I appreciated how the parking garage is easily accessible from the lower floor rooms.The fitness center has brand new equipment - cardio machines, leg press, leg curl, bench, free weights, cable machine. Right outside on the property are beach chairs, limited seating by fireplaces, and easy access to the beach and boardwalk. Every single staff member we encountered were friendly and helpful!

Beautiful hotel! Wonderful service- love the private beach access with optional up charge in renting cabanas on the beach.A beautiful experience!

We stayed at this property this past weekend and really enjoyed it. The staff is literally some of the friendliest that I have ever encountered. Whatever training you are giving them - keep it up! The hotel was clean and inviting. Shout out to the housekeeping staff - you all are GREAT!! The onsite restaurant, Tulu, was surprisingly tasty with a good atmosphere and service. The attached parking garage was convenient. I would definitely stay here again.Downfall: There is a rooftop bar/restaurant, Orion's Roof, that I didn't love, but seemed to be quite popular. The hostess staff was not inviting and we were told the bar top was seat yourself, but the tables around it were seated by the hostess. The bar top was full, but there were many tables open in the bar. We put our name in for a table. After waiting about 20 minutes (even though there were only 2 of us and there were at least 5 open tables), we were finally seated at one of the many open tables to only have the bartender/server seem disappointed we only wanted drinks. There's got to be a better system here.

Excellent location, great service, kept very clean and organized. Lots of different restaurants, shops, ice cream shop, beach club. Great place for day or evening activities.

Amazing stay in a very comfortable resort at the quiet end of Virginia Beach. Our company had our annual December Sales training and Holiday/Christmas party here so I got to spend Saturday through Saturday at this resort. The Christmas decor was splendid and done very classy. The rooms were spacious and comfortable and the service whether in the restaurants, the maid service or front desk was great and genuinely friendly people! A standout to me was the Doorman / Concierge guy Doug. Always very helpful and personable and quick with area info and suggestions. I would highly recommend a future stay here if making plans for Virginia Beach!

As having been to a Marriott or two, and what should be an upscale flagship one, it left a lot to be desired. It was understaffed at every place you'd want staff. Went to Arbuckle's one night, the place was empty, and a 30 minute wait because had only 2 servers during dinner. This is during Season when Summer guests fill the 3 hotel complex. The entire Marriott was full. Several events took place. Why wasn't this properly staffed??Mediocre service at restaurants at best. Food was fine. Overpriced but fine. Most servers were nice, Melynda in particular, but again too few. This is a "by the book" no deviation destination. If there's no key on the computer to punch to get you something they can't do it. The concierge said "Marriott Corporate Policy" way too many times. If something's not right, and there actually nothing you can do to fix that thing, you still make it right in another way. Don't think any status level mattered to them. If there's a situation that "needs to be made right" they won't comp you even a $10 credit. Some of the staff are gruff and don't explain why you've "broken some rule" that you can't find anywhere other than they say so. No M Club. Even though they have the space that'd be an M Club. It's on the beach, which is a positive. The ice cream store was the best part of the location. Don't miss that. Relaxing, but be sure to get the Right Price on this, or use points. It's not worth a high price tag.

Beautiful hotel. Great location. Very clean. Spacious rooms. Accommodating staff. Fastest service request & best housekeeping so far. Year round pools, quality restaurants. One-stop hotel, you don't need to leave the hotel for anything if you choose not to. The 4-stars is for some minor out dated wall papers, bubbled up wall paint and drain clogs. Overall very satisfied.

Our vacation at Marriott turned into disappointment within the first 3 hours. We arrived at the hotel at 5:45pm Monday, and were met with a lengthy system outage. We waited in a long line to check in. We finally got to the counter, and filled out a form with our credit card info, room number, & phone number since the system was down. We were told we'd get a call when our room was ready. Despite assurances, we received no communication. My wife went back at 6:45pm, and was told things weren't ready. At 7pm, I went over and was then told "oh, I think we have your room key ready". This delayed our check-in significantly, and totaled a 1hr and 15 min wait. We were exhausted from the 4hr + drive. We were going to go out for dinner, but couldn't due to the wait. We finally got to our room at 7:15. The issues continued with no WiFi. Several TV channels showed "no signal". At 7:30pm, we tried ordering room service. The website that the QR code took us to wouldn't work. We went to the lobby for help. We tried asking for a wifi access code, but were told that wasn't possible due to the system outage (other guests had wifi). We went in person to Tulu at 7:45pm, the restaurant to order room service from. The host (who was very nice), got us their designated room service employee who took our order. At 9, we got a call, "Did you place a to-go order at Tulu's? It's been waiting here for awhile". I had to ask for it to be brought up, and it only arrived due to the generosity of a security staff member. Despite these challenges, I still tipped generously on top of a hefty service charge, recognizing the efforts of the staff. My wife & I hadn't gotten any time to relax. The first night was pretty much wasted with stress. Moreover, finding a large, unclean hand-print (photo attached) on a bathroom towel raised serious concerns about the cleanliness standards. This stay did not live up to Marriott's reputation, especially paying over $400 a night plus fees that staff couldn't explain. I understand mistakes happen and outages occur. However, it was just one issue after another. I feel like a fool. The only good thing about the hotel was the bed (super comfortable). Despite paying for ocean view, you couldn't hear the ocean from the balcony due to the loud HVAC system. The next day, Tuesday at 6pm, we got a call from the lobby. They asked for our payment information, which was given to them via paper form upon arrival. Staff said they shredded it because it was too much to try to enter in, and some guests' handwriting weren't legible. I put my card on file, which shouldn't have been charged for some things until checkout. Marriott Corporate told me on the same day, on Tuesday afternoon, that the general manager would be in touch "shortly". Marriott staff, on the same day, also gave me the general manager's email. I emailed him directly on Wednesday at 7am. It is now Friday at 12pm, and he just returned our email. He gave us points and was apologetic, so I'll add an extra star. On Wednesday, my wife and I were waiting at the elevator to go downstairs. There was the housekeeper, who was very nice, standing with an employee that looked like a manager. The manager said "well let's see if they (mentioned room #) take their DnD down, and we'll see what we can do". The housekeeper pointed out that we were right there, so that the manager was aware. The manager repeated herself so we could hear her. It's amazing that they act like we inconvenienced them. Look at how nice we left the room (images attached). We checked out Wednesday at 1pm, when our actual checkout was scheduled for Thursday at 11am. I will say this (What we liked): The proximity/walk to the beach was so convenient. The hotel is a gorgeous hotel. They happened to have an airshow that was phenomenal to watch. The best part was the beach and the city itself, that's it. It's truly the service that was horrific. When I reported the handprint on the towel to someone downstairs on Tuesday evening (name started with an S), she appeared appalled that I would even mention that.