Jackie's Restaurant

The food is great Fridays are hectic I had to wait on my food for an hour And another 45 minutes for my fish to cook There's no parking

Parking: available in the lotOrdered takeout inside of the restaurant. Had to wait about 40 mins for my food. The inside is spacious and they offer karaoke on select nights. Entree: Bologna Burger with cheese and fried onions 3/5 - large piece of bologna but a little salty. The onions were not fried which was very disappointing. The onions were barely fried and still crunchy .Dessert:Sweet potato pie 4/5 . I would recommend getting a slice. Overall, my food bologna burger was disappointing. It was the only reason I visited the restaurant. I highly recommend calling in a takeout order. I would go back and try something else. Everyone is entitled to an off day.

Enjoyed the food and atmosphere. The service was good. Staff made us feel welcomed. Salmon cakes were delicious.

My Mom and I usually order for pickup, but we decided to dine in today as it had been a few years (prepandemic). The food is freshly made, well seasoned and has great presentation. The wait staff are friendly, patient and helpful throughout the dining experience. Colors of turquoise and gray, a few tv's show casing sports decorate the interior that goes along with upbeat music to give a relaxed atmosphere.

Visited Jackie's to have dinner and visit with family while passing through. The service was exceptional, the food was good with great portions. I love that they made accommodations for my shellfish allergy Fun ambiance, lots of smiling faces and music was awesome. Great experience for me.

Let me start by saying if you are looking for a delicious southern cuisine in the east end definitely pop into Jackie's! I do not need to describe the flavor the pictures below should speak for themselves! If you want to just order and pickup they offer to go as well! We were a group of 20+ and they were accommodating and patient. They offer happy hour specials, have karaoke in Thursdays and a live DJ on Fridays! Stop in and say hello to Jackie and staff! You will definitely not regret it! It's a vibe!

If I could give this meal 10 stars I would. I ordered the crab cake dinner with a side of greens, potato salad, & a dinner roll. My ONLY complaint is i wish I had gotten 2 rolls . Everything was absolutely delicious . The crab cakes were meaty & cooked to perfection. Those greens were succulent making them mouthwatering delicious. The potato salad taste better than than the Amish people's(if you know you know). I definitely recommend this meal. It is worth every penny. ​

Our group came to this restaurant for a birthday celebration. The food was not delivered to our table all at once. Fifty minutes after the first meal was brought out the last meal still had not been delivered. We asked to speak with the manager, Charnata who had a NASTY attitude, and refused to comp the person's meal (my father, by the way) because grilled meals take longer (45 minutes), which we were not told when ordering. The least she could have done was apologize. The food was good, but management sucked.

If I could rate Jackie's absolutely zero stars I would. I was hungry after just landing in Richmond and wanted some good soul food. When I saw the Jackie's menu I was so excited. It truly did not last. We sat at the bar of a completely empty restaurant and the hostess came over to help us. My companion ordered a wingette dinner and I ordered Catfish and Wingettes. The host immediately told us our food would have a $6 dollar up-charge in total. She then told me for it to be regular price I would have to get whiting fish instead. There was also a 18% gratuity fee for sub par service. It truly seemed as though they were trying to make up for their lack of volume and customers by over charging the ones that were there. I do not recommend this restaurant and I truly hope others who read my review will think twice about visiting this establishment.

Listen, Jackies OnLaburnum is absolutely the worst in customer service! I came with my family with a group of about 12. Everyone's food came out at different times and my dad's food came literally everyone else's food was out and eaten. When I asked to speak with a manager to see if there was a discount that could be applied for the delay or if his meal could be taken off I was told a stern "No, we srent going ti comp his meal. In addition to no apology I was told that from the time that his food went in to the time that it cane out it was timed right. "Grilled food takes longer and the food came out when it was supposed to." Are you serious? Charnata is the manager that I spoke with. She was nasty nice. You could tell she was trying to hold her tongue but at the end of the day our waitress was amazing but the management is trash. If you want a returning customer when this was my first time here you definetly won't be getting one out of me. I pray everyone sees this post. You try to support black business and this is how you're treated. I will not be returning to Jackie's on Laburnum.