InStyle Nail Spa

worse pedicure experience I've ever had. for starters, the technician half painted my toe nails, literally. I mentioned this to the technician she stated there needed to cuticle left which I understand but it was way too much. the paint job was extremely messy to the point where i had nail polish on the top of my foot and around my ankle. Instead the lady taking finger nail polish remover to remove the paint on my skin, she decided to use the nail filer on my bare skin to remove gel polish which had already dried. After I told her twice to stop and asked for a manager she finally brings someone over. There's no greeting, he didn't seem happy or welcoming, he removes the paint off my skin carefully but he does nothing to correct the horrible paint job. I will never return here. No discount was offered, the service was corrected, nothing. Terrible experience! This is also supposed to be a square toe which I asked for, and this is the shape i received.

I had such a great experience at Instyle today! I made an appointment in advance and was lucky enough to get Gwen/Guin. She took her time on my nails and really understood what I wanted & they turned out SO nice!To top it off I had a couple really bad coughing fits throughout my service and another technician brought me a water and some cough drops. So thoughtful! Overall very glad I came!

I went to get my nails filled and feet done since moving and packing messed them up I did not go to my usual nail place which I regret. The man who did my nails/feet was okay at first but then his UV machine wasn't working and he started focusing more on fixing that than me as a customer and rushed my feet once FINALLY after what felt like forever of him bitching and complaining in front of me grabbed another UV machine. I had my kids with me as my daughter got her feet/nails done as well. (Mind you whom did hers was fast and kind) making remarks to my children rudely. Moving to my nails he kept man handling my hands saying I was moving and when I said why I was moving due to him cutting into my skin with the nail file machine and filers he literally complained that because of my being uncomfortable and jerking from the cutting his shoulder was hurting .....from me..... I was baffled. I asked for the blue just on the tips.. we'll he painted the entire nail and at this point I just wanted to leave he then finished painting and said "oh you just wanted the tips I forgot.. I said it was fine just leave it he then went to file around the nail to clean up his messy work and was cutting more into my skin when I finally had enough he didn't even clean up my right hand he pushed my hand away said he was done and left it like trash. I've never experienced this type of mail service and for my first time here I was disappointed. Horrible horrible horrible customer service. Idk if the guy was just having a bad day because he did make jokes with my kids here and there but his slight rude attitude and the other lady who yelled at my kid for getting in the pedicure chair the wrong way need a lesson on how to speak to people. I paid I tipped well and left every disappointed.

I love it there. I see Kelly and she treats me very good. Good atmosphere. My husband actually had a pedicure and loved it.

Gwen and Kelly are the best. We've been coming for several years and love the friendship and care.

I've been getting my Jelly Pedicures done by KELLY for 10 years now, I am 25 & I'll NEVER make the mistake of going elsewhere. I've followed her since she used to work in Greenbrier Mall and now has her own spot, which is a relaxing vibe. She is very catering, fulfills the needs & is the only tech that can get my ingrown toe nails out without pain nor infection. She makes my toes & feet look and feel beautiful! I'll never switch my tech, love you Kelly!

I will not be returning. The nail technician rub more skin off than nail... my toes are still very sore. This used to be a nice place. I was overcharged without explanation. So disappointing. The water was very cold when asked to increase the temperature. The technician just like stared, like she didn't understand. The products being used has decreased and quality. Again, so very disappointing. This used to be one of my favorite spots.

I'm very disappointed. I asked for short nails, no gel, regular nail polish. It looks so rushed. I got my nails done two days ago. The shape doesn't look defined. The color isn't even painted on properly.

Asked for thin rounded square nails. Received chunky, uneven, ugly square nails with a bad paint job and overage around cuticles. They have you on a timer the minute you get there and the man doing nails, should not. This place is slow for a reason . Do not waste your time and money here!

We have been customers for several years and love great service and quality. Ask for Gwen or owner Kelly.