Hotel Cape Charles

Not a good value. Hotel staff member Bobbie was wonderful and very helpful when we checked in, but we were disappointed with the stay. We reserved a large room with a kitchenette so friends could come to our room. It was more like a lift apartment than a hotel room and at first we were impressed. After selling in however, the room was just not comfortable. There was only an Illy espresso maker in the room, no regular coffee or regular sized coffee cups. They provided only 2 packets of sugar and no creamer at all. Dishes and glassware were all hidden in the dishwasher, so we didn't even know we had them. No paper products were provided in the kitchen. It was just weird. It felt as though the owners/managers have never actually stayed at a hotel and do not know what is usually provided in even a budget hotel! Floors were terazzo and extremely cold. For the cost of the room, they should at least provide disposable slippers. The TV remotes did not work well and it was almost impossible to change channels. Beds were very firm and sheets were scratchy. Definitely not the bedding you would expect in a room that costs almost $400/ night. The included breakfast was very minimal. Fruit, a big bowl of yogurt, instant oatmeal, and dry cereal. We opted not to eat because we do not trust that yogurt in hotel serving areas has been kept cold. This hotel passes itself off as a luxury property, but definitely falls short. I would not stay again. Other properties in Cape Charles are a much better value and much more comfortable.

Lovely place! The staff is so friendly. You're right on the Main Street, walking distances from anywhere you'd want to go. The rooms are immaculate. Only complaint, wish the in room coffee was full sized and not espresso. As a guest, you can use their bikes, beach towels, and chairs. Such a great stay. Definitely will be back

What an amazing stay! My family used to live in Cape Charles, so it was incredibly fun to come back as a tourist and the staff couldn't have been friendlier. We loved the courtyard and golf carts are a must! The rooms have extra design details that make this feel like a posh getaway. Breakfast is small, but perfect - loved the coffee too.So many hotels say they're dog friendly, but we got extra pup treats for Freckles and she enjoyed her stay too.

I had planned a little getaway with my wife and our dog in connection with a business trip to the Eastern Shore. Unfortunately, circumstances changed so I was there by myself.The staff was very nice and the room, itself, #13, was nice also. However, the courtyard view was actually a view of a large expanse of black roof festooned with exhaust fans, antennas and other industrial looking stuff. It was most unattractive, and I think the windows in that room should be frosted so that a guest doesn't have to see it but can get natural light in the room. I though it was way over priced at almost $250/night. Cape Charles is a great town and was glad to have visited by boat for two nights just a couple of weeks before my stay at the Hotel

In the heart of charming downtown. Clean and modern design. We were traveling with young kids. The hotel is quaint and quiet so we were concerned with having them in tow as the hotel has a sophisticated feel. But we felt incredibly welcome and saw other children there too. It's such a pleasure to stay at a local hotel with all the charming touches and amenities rather than a chain. It has a feel of what great individual hotels used to be.

Wow! Can't say enough! Pictures do not do it justice. Absolutely breathtaking, loved the rooms, the service,, just everything. If you are staying anywhere, stay here! Bicycles to ride around town, beach chairs and towels. Truly not anything else I could ask for. I loved loved loved the setting and architecture. Absolute must!

Stayed here for one night on our way down to the Outer Banks, NC and it was such a cute boutique hotel with clean, minimalist decorating style. The girl at the front desk explained how they just went through a huge $3M renovation project and the new owners treat the hotel as their own house by paying attention to every detail down to the handmade mattresses they bought from Norfolk, VA (note: very comfortable.) The bath products were organic and smelled great as well. Rooms were very clean, had high ceilings that took a while for the room to cool down, but nothing major. If you're looking for a place to dine we had a great meal at Aqua (driving distance) and then had a drink and enjoyed the live music at Kelly's pub (a block away!) Ned (the hotel manager) and Roxy (the dog) were awesome, and very, very friendly. The complimentary breakfast spread they had in the morning had great healthy options like greek yogurt, detox teas and yummy granola! Would definitely recommend!!

Recommended this hotel to family/friends as we gathered for nearby wedding. Never been here before. Hotel itself was nice and welcoming. Communication however was poor. Asked several questions on initial on line reservation several months in advance, incl request for early ck-in, since wedding rehearsal was later in afternoon. Never answered. Ended up having 10+ rooms reserved due to my recommendation. Arrived early as expected with no room available. Returned in 90 mins and room was ready with a $50 early ck-in fee! really.? Asked front desk to waive since I had asked for this when making reservation and noted 10 other rooms were reserved due to me. A man appeared in doorway behind the desk never saying anything. Desk rep said she couldn't do so. Asked to review with manager. Later discovered the Manager was the guy in the doorway who never said a word.....'GM Jawn Randolph'. He later reluctantly waived the fee. However, they never said a word about the hotel's TV service having problems. Once in room, TV displayed a frozen screen of optional TV services available....nothing was selectable. Returned to room later in evening after rehearsal dinner to find TV still frozen. At 11 PM still frozen and TV would not turn off. After trying everything, had to remove from wall to unplug...was just hanging on the wall bracket. Next morning I reconnected the TV and rehung with same frozen screen as before. While having coffee in the lobby I overheard several other guests complaining about the TV service. I then mentioned to front desk we had the same issue and had to remove and unplug TV the prior night. 'Jawn', standing nearby, aggressively ran up the steps to check on TV...I had told him I re-plugged it in and same frozen screen remained. He returned saying TV was OK and Power-off now worked, but still having signal failure. We had reserved a 3rd night so we could relax and watch Sunday NFL games. But TV still not working. We asked the night front desk rep about it and they said we'd get some type of refund, maybe the 3rd night at no charge. No one was at front desk when we checked out...just saying 'someone would be back shortly'. Left a note that we checked out and wanted to know what refund we can expect.After 2 days still nothing in response. Sent email to inquire. Jawn writes back and says there will be no refund since we damaged the TV by removing and rehanging on the wall. UNBELIEVABLE! Called immediately on phone and spoke to Jawn who restated his bold-face lie. Apparently my action was responsible for the entire hotel tv service failure which was occurring before I checked in. Jawn was extremely rude with baseless claims. I have never experienced such outrageous bad behavior of a 'Manager'. He ended up hanging up on me as I continued to debunk his claims.It's a shame the hotel is served so poorly by this individual. It was a nice hotel in an idyllic town. But having a hotel-wide service failure certainly calls for some type of recognition to all the guests who suffered from lack of this key amenity to every hotel stay. Shame on Jawn. The hotel Owner should examine his manager who demonstrated a personality that surely has affected many guests over time. I also noticed that employees seemed to cower anytime Jawn was nearby. I will not be back and caution anyone staying here about this individual and his lack of management and customer service skills

Upscale, comfortably modern, really friendly staff, welcoming in every way and a superb location. Don't hesitate to stay here!

Charming and unique bay hotel. Reappropriated old building with lots of charm. Very quiet on 2nd floor. Staff very friendly. Room could have been better supplied. Found a lot of finger prints all over the fridge and shiny surfaces. Bed way too soft for one of us. A yoga mat fixed that. But it reminded us of our former NYC loft apartment and we were happy and would stay here again. Very relaxed during a trying pandemic. We'd just bring our own supplies (paper towels, dish soap, forks, spoons etc.) All in all, we'd stay here again. Love that Chesapeake Bay Bridge. Love the Oyster Farm Eatery just down the road. Just wish the mask mandates were enforced in Cape Charles.