Homewood Suites by Hilton Yorktown Newport News

Stayed here for a weekend and it was a decent, good stay. The staff were all pretty friendly, polite and did their best not to show too much frustration especially given the challenges they were facing that were completely out of their control - I checked in on the day/weekend the global CrowdStrike outage occurred. This affected the stay because I had to have them let me into the room everytime I came back. At the hotel location, I know that's kind of out of their control but it was interesting since family members were staying at other hotels (within the same brand family) that were able to get at least one key to access their rooms.Anyways, I truly appreciate them giving me a complimentary upgrade for my room. And again, they were pretty polite and hospitable. The room was spacious but I eventually did see some stains on chairs and the floor. An okay stay for a decent price, but will try another hotel next time I'm down there.

This hotel could give a F about cleaning. The room is comfortable but could not enjoy it seeing they don't care about cleaning. The vents had cobwebs and dust, the shower shampoos were dusty and had hair that was not mine. A cockroach was about to climb into my suitcase but thank god I was packing up and caught it so I had to kill it. Lots of other things were dusty. Idk what the H is in their shower water but my skin was so dry and itchy after, I definitely didn't shower the next day and left to a better hotel. Aside from this the service lacked, when we arrived they told us we can check in at 2:30 then told us to wait till 3. Breakfast ends at 10 so I went to get a quick bagel at 9:45 to see everything was already cleared which would never happen in a Tru Hilton. Management could give zero Fs about this hotel.

This was a great overnight stay for us. It's close to the interstate and tons of shops and food (hello Starbucks and Arby's I'm lookin at you) but is also quiet and tucked away with plenty of privacy. We were visiting Williamsburg for the day for my moms birthday and this hotel has two-bedroom two-bathroom suites available and is pet friendly. Perfect. We were able to check-in early and the front desk staff were welcoming and friendly and very good with my dog. They also had everything ready and made check-in fast and easy when we arrived. The room is amazing. I loved it. Spacious sitting area and small, fully stocked kitchen, with a king bedroom and bath and a separate room with two queen beds and full bath. So much space for us to spread out and sleep well with privacy while having shared space. They have a nice gym, free breakfast, a laundromat for guests and pet waste areas and nice outdoor patios. I was impressed. This was a great stay. I'd book this room again here any time.

The front desk was superb and super kind. I can tell they take pride in their job :) stayed 1/30/23-2/2/23we also caught the wednesday thing where they do cookies and fruit for guests, and the staff were warm and welcoming!

First night toilet in room flooded over into the room. Had to move to another room. Second room no way to adjust temperature and room unbearably hot! Could open window slightly but little help.

Comfortable room but cleanliness was lacking. After a 3 hour drive in my wife had to clean the toilet as it looked to not have been cleaned anytime recently. The shower was rough and needed bleach. The air vents haven't seen a cleaning ever. Free breakfast was too salty and upset my stomach. Location is good and maybe I'd stay again if they pick up the cleaning!

Homewood suites are always my go to when I travel. But this location really soured my taste. The staff wasn't nice. It always seemed like it was a inconvenience to clean the room or clean a mess that was on the floor in the hallway. One of the staff members complained that they were doing everyone's job and threatened to quit 4 times in that day. We needed towels for our room and they only brought drying towels, guess you have to be specific when asking for something. They said they'll come back with wash cloths but never came back with it. We came in late night around 2am to no parking. Some vehicles were taking two spots making it no way for you to park. And a truck with a trailer took 5 spots alone. I asked the staff if they had overflow parking and was told no. The only solution was to park in the grass that was listed as a No Parking Zone. And only said "it won't be a problem, all of this is our property." But it was a no parking zone and NEVER did she say anything like, let me leave a note with your license plate for the morning staff just in case your vehicle is targeted for towing. Once we got in the room after the parking situation and prepared for bed, we noticed that they came by to "clean" our room and took all of our towels BUT didn't replace it. That was the final straw for me! I definitely won't be staying at this location again. The management and staff are horrible!

Fresh seafood, good service, great deal. Came here for lunch and loved it! Beautiful view as well!