Hilton Vacation Club Ocean Beach Club Virginia Beach

I was a little apprehensive when my husband booked this hotel, bc of the bad reviews; but I'm glad we went anyways. This place is great! We enjoyed our ocean front room. It is in a very convenient location close to everything at the boardwalk. A huge Shoutout to front desk staff member Davisha, for going the extra mile to get us that new room, bc the first room was smoky. She got us a new room in no time, and it was perfect! I love their sky fitness center located at the top floor, which provided great views during my morning workouts. Especially seeing the pods of dolphins frolic in the ocean from way up high!

Good location, staff is mostly pleasant and the restaurant has great food!Not a bad place to look at but I'm sitting in the lobby for 30min waiting for valet to bring me my truck to go fishing. Kinda defeats the point of valet smhGunna have to cancel my fishing excursion soon turns out they only have one guy doing everything this time of the morning.

So the rooms are nicely decorated, room overlooking the beach and all seemed nice. Then when we go to bed, the sheets are "uncomfortable"...pilled in fact. For a Hilton, this is not what I'd expect. I've never stayed in a place with pilled sheets. Time to replace them or find housekeeping staff that wouldn't put them on the bed in the first place. Right?

As a HGV owner for years, this was one of the most disappointing resorts I've ever stayed at so far. When I first booked this trip, I had called to ask questions about the property and was told the 1 Bedroom ocean front suites were all similar layouts like the other properties I stayed at & was told there was a washing machine/dryer in the suites. To my disappointment, I get there to be disappointed about the size of the suites & no dryer/washer & NOWHERE near the suites I stayed at in all 3 Myrtle HGV locations as well as Orlando locations. All it was was a glorified regular hotel room with a tiny balcony viewing the ocean as I absolutely insist rooms at HILTON DOUBLE TREE HOTEL are even bigger. The rooms were so so outdated with stained carpets & very outdated furniture which the counters were all sticky & or dusty & the bed was just so uncomfortable. I tried changing rooms/upgrading at the VIP check-in place & was willing to pay the difference but was told no other rooms were available as half the hotel was going to be shut off with water Wednesday for maintenance work. Even the simplest things like the TV were even so outdated with small LCD panel types without any clear clarity & they couldn't even give more than one half used toilet paper roll that I had to request 2 diff times for few rolls for our 6 day stay. The only NICE thing about the room was the Jacuzzi bathtub as I did use it daily. DO NOT GET FOOLED by the pics on their website as its all angled and done so it makes it seem bigger than it really is. I truly am shocked such a high name brand ESPECIALLY in HGV considers this property one of their HGV locations. Trying not to let this ruin my vacation we made the best of it by enjoying all the local attractions as this was my first time in VA beach. The location is absolutely fantastic though as everything is basically walking distance and other tourist areas are a short drive. I got really annoyed as I asked if I can possibly just view the 2/3 bedroom suites to see the floor-plan layouts for possible future stays & was told that the only way to do that is to go through the time share presentation to do so which NEVER EVER is 1 hr (average 2-3hrs) as they claim as I've been through about 8-9 of them throughout the years & salesman/finance manager are always pushy & repeat the same thing no matter how many times you insist or say no. This specific location is a definite NEVER EVER stay again. I wouldn't mind trying out the other HGV locations they have on the same strip though as I did have a very good relaxing time during this trip. Also I find it very funny as normally when using the HGV website to check availability & room types for booking it usually shows you the square footage of the rooms but these ones are coincidentally blank.

The outside and indoor pools, very clean and heated!!! The bar outside is great. People super nice. Parking easy and valet workers were great if needed. Location is perfect. Oceanfront room great except a few comments. Coffee maker needs updating. The TV needs better picture. Needs mirror outside the bathroom. Otherwise wonderful!

I've been in line to check in and get a parking pass for 30 minutes. It shouldn't be this slow.

Customer service was not good. They ignore the phones, called many times so I walked downstairs to see the concierge sitting and talking to each other. Try calling now, nobody will answer the phone. Except for the morning shift that I think are the managers.Had to switch rooms because the pullout couch was filthy. The first room we went into the bathroom was never cleaned, water left in the tub in dirt with pubic hair, left. Ran out of toilet paper. Indoor pool was very crowded and dirty. Looked like there's a Jacuzzi but it's not. Just very foamy water for some reason? There is a 21 and older pool plus Jacuzzi but there was kids in it constantly when we visited. Outdoor pools were cold except the water fall which had kids physically fighting for position. Lots of marijuana smells everywhere but I guess that is the norm now. Only highlight was lager head food/craft beer next building over.No way would I buy a unit here. Very poor.

My stay at the Hilton Vacation Ocean Beach Club was gifted to my husband and I from his uncle earlier this year for this week in October. My husband passed away in June after a heart attack and 2 weeks of life support. I decided to still go and my son accompanied me on the trip. We arrived Friday about 330pm. Since we were early the room was not ready but was guaranteed check-in at 4pm. I was told I would receive a text message once the room was ready. Never received a text so we didn't actually get into our room until about 6pm, after I asked about it at the front desk - okay fine...the desk got busy, understandable. Saturday about 3pm my son noticed bites on his arms. We checked the sleep sofa where he slept and you guessed it BEDBUGS! We immediately started packing and went to the front desk to tell them. They changed our room - originally 1403 to 503. They gave us the key to the new room and we went to inspect it. It needed to be cleaned so we asked if housekeeping could prep it for us. Front desk said it would take about 40 minutes and I would be texted when the room was ready. 4 HOURS LATER and (again) no text message we were able to go into the new room. We were actually hopeful that our experience would improve but the final straw was Tuesday when I asked if housekeeping could change the linen and wipe down our room. Apparently, this service would cost me $69. It was at that moment we decided to cut the stay short and on Wednesday we checked out and drove the 4 hours back home. There is a certain expectation any guest would have when staying at a property, especially a property bearing the name Hilton. To say there was extreme disappointment in the customer service received regarding the issues my son and I encountered is an understatement. Never receiving the promised text message, okay fine - bad but not horrible. Not once being contacted by a manager or supervisor regarding the bedbug and room change situation even after completing and submitting an incident report - is an unacceptable way to assure and ensure guests are heard and concerns are appropriately resolved. We checked out Wednesday and it wasn't until Thursday night I received a text from a manager only after I mentioned writing a review. We heard a lot of "I'm sorry" from the front desk staff and I don't doubt their sincerity. However, what we needed was more "I'm sorry" actions extending beyond words - proactive communication from managers, timely responses in getting things done, complimentary services/meals, etc. Thankfully it was only one night that my son was on the sleep sofa because 5 days later his arms are still bothering him from the bites. More nights in 1403 and we probably would have had to go to urgent care. It is my hope that in the future managers remember their industry is one of hospitality, which means time should always be taken to address the concerns of guests and then to do everything within their capacity to help make things right. @HiltonGrandVacations

The hotel itself was okay. Rooms were clean and staff was polite. I am leaving a one star review because they charged me twice for the room after I booked through a third party site and TOLD THEM when checking it. The front desk staff apologized and stated that I would only be charged the resort fee. Then halfway through my booking they charged me for the full amount at 4am. Not only did my fiancé and I have to cut our plans short, but the refund takes 5-7 business days to be returned. We purposefully booked this during the winter so that we could afford it and now have spent more money than we would have during the summer months. For families that live paycheck to paycheck don't bother taking the risk. Find a locally owned hotel or book directly with somebody besides Hilton. Customer service could not do a thing.

I was not impressed at all with this property. Check-in was a mess. Only one person working the desk and there was a pretty good line of people waiting. On top of that, their system was down so everything had to be done by hand. For a supposed resort, they don't really have anything there aside from a pool. No restaurant was open during my stay. My room was about the size of a prison cell. I was charged a resort fee. I have no idea what amenities this fee is supposed to cover, because there weren't any. They also have a feature where they text you to see if your stay is going well, etc. They texted me tonight saying they hope my stay is going well and reminded me of the 10am checkout the following morning. Problem is my reservation was only for one night and I had checked out already this morning. How could they think I was still an active guest there when I had already checked out and received my receipt. Also, don't go for the "welcome package" when you check in. They want you to buy a timeshare. I won't be staying here again.