Hilton Norfolk The Main

I enjoyed everything about my stay at Hilton Norfolk The Main. The check in process was both friendly and pleasant. We arrived at lunchtime and were looking to drop off our bags with the front desk but to our surprise the rooms were ready and the keys were provided. This was several hours early so I was impressed! I find that most hotels will enforce the check in time. I had a lovely waterfront room that was comfortable and plenty spacious. Housekeeping was excellent and even left me with extra water and towels as requested. The best part about the hotel is probably the availability of onsite restaurants. There were several and we enjoyed a couple of them. Saltine has an excellent happy hour that we took advantage of. Grain has a lovely rooftop bar that would be great during nice weather. Due to the cold, we sat inside but still had great water views. Breakfast was not included but there was a cafe type place attached to the hotel that I didn't get to. Would have been nice had a breakfast buffet been included but minor detail. The parking was also not included but that seems par for the course in a downtown location. All in all, a great experience! The location is unbeaten with plenty of local eateries and shops within close walking distance. This will be my regular spot during business travel to the area.

I have been hesitant about writing this review. My alumni association picked this location to have a meet and greet as a HC24 gathering. I was blown away by the outdoor terrace and the fire pit, this is definitely not the Downtown Norfolk that I remembered as a college student. The scenes of the sunset were breathtaking and it was a beautiful Autumn evening. The sun was glowing. I ordered a Margarita with top shelf liquor, I asked about the quality of the brands, the waiter explained the prices of the tequila to me even though I didn't ask about the prices. I specially asked about the brands. I asked the manager if they shared price info with everyone who also ordered a drinks that evening? The manager said "yes." I felt that the explanation of the prices of drinks, being that my friends and I already had a menu was exaggerating. I've never had a waiter explain the detailed prices of each drink to me and my party, even after we were already given a drink menu. We understand the prices and that we were expected to pay. That's all I will say about that, my whole party felt the exact same way.Up until the awkward repetition of the drink menu and the prices, we were having a splendid time with the views, the drinks, and a well seasoned dish of coconut shrimp. The hot wings were dry.The explanation of the drink menu and prices was cumbersome and overboard.We spent over 1k that night and I expected more with the hospitality. Hospitality and hot wings. Please work on hospitality and hot wings.

Every time I stay here I am amazed at how friendly the staff is .. Being a Diamond member I generally stay at about 40/50 locations a year and this is one of the best Hilton properties!! One big treat is they actually opened their Executive Lounge back up after Covid . Whereas so many Hilton properties STILL HAVE YET TO RE OPEN THEIR Exc Lounged back up(which is so annoying) .. Amber in particular in the executive lounge deserves big Kudos !! Not only did we walk in 10 minutes before close last night but there was no one left in the lounge. That did not matter to Amber she greeted us w/ big smile and took care of all our needs w/ food and cocktails ... Very sweet of her & she did not rush us AT ALL !! Checked up on us multiple times and made it a great experience for us .. My next shout out has to go to HR department for Hilton Main for hiring a great and friendly staff from restaurants to front desk ... Thank you all for always making my stay here a good memory . PS Generally I amHere on business , but my last trip I brought one of my daughters & the staff & hotel are so kid friendly as well . THANK YOU HILTON MAIN !!!

Hubby and I stayed here this past weekend again for a marriage conference. We were here setting up at 10 am on a Friday and stayed until Sunday at 4 pm. When we arrived early Friday, the young man at the counter was super nice. Our desired room was not ready, so he said he would make sure I received a text when it was, which was about 1 pm. I checked us in around this time, and he also gave us a $10 coupon for Varia, which was perfect since we had a reservation here Saturday evening. Our room was very clean and stocked. The view was gorgeous. I can't say enough how impressed I am with The Main's consistent service, attitude, and value they strive for. This was our first time staying the weekend and we had such a wonderful time. We even had dinner at Varia and that experience was wonderful as well! Very much a fan!!

A very comfortable hotel in an ideal location in downtown Norfolk. Our room featured two Queen beds and was very spacious. On the 16th floor one had a view over the city. The lobby and front desk are on the second floor. Arriving by car one had the option of valet parking or self-parking in the garage. Note that you park on Level 3 of the garage to access the lobby. We had dinner at Saltine and breakfast at Varia, all within the hotel. The two egg breakfast was excellent! A coffee bar is located on the first floor. The hotel is within walking distance of the waterfront park and the Waterside District.

Same great location w great upper floor views and restaurants on site. Visit in November bc of the bonus holiday decor. Same parking fees and ho hum kcups (1 dark magic and 1 Colombian). Staying Sun pm not as good as weeknights due to happy hour availability.

Fantastic conference facilities and service! I'm an exhibitor, among 20 other tables, and the coffee service in the exhibitor room was fantastic, with all the accoutrements.Spotless restrooms.Lunch buffet is among the best I've seen. Salmon and pork tenderloin were also options, along with this tender chicken breast. Super tasty mixed roasted veg, and 2 salad options as well.Desserts were a Panna Cotta and a delicious apple/pear Tart. Is this really banquet food?!? :-) Highly recommend booking an event here!

Most of the staff I encountered deserve 5 stars. The room was clean. Everything else was far below minimum which is why I gave a 2 star rating.There is a lounge on the property that plays music outdoors until 2 am. The lounge is on the 5th floor; I was on the 11th floor and my family tossed and turned until falling asleep after 1am. So much for trying to get a peaceful night's rest. I called the front desk multiple times; I had to call back because they never followed up with me to let me know the solution. Apparently Hilton has no control over the lounge on their property. The lounge did not turn down the music or move the music indoors. The sad thing is this is the side of the hotel with the view. So guests will pay a premium for inconvenience and a restless night. Unless you are ok going to bed after 2 am. SKIP THIS HOTEL. I was offered 15k Hilton points and an extra 90 minutes to stay in the room for the inconvenience. Apparently this same hotel costs 60k points each night.

Stayed here for the Junior League conference and it was great. When checking in the staff was courteous and helpful. When walking into the room we had a gorgeous view of the water and ships. Beds were a little hard for my taste which affected my back and the pillows were small. Since when did hotels start placing smaller pillows on the bed for sleeping. Shower head was newer and had ok water pressure. Only 2 of the 3 elevators worked which made it lengthy to get to our rooms.Plenty of restaurant options. On floors with weren't rooms, plenty of bathroom stalls for women. It's walking distance to many attractions in Norfolk.

The Hilton is in a great location, however, it's geared toward convention/conference patrons and not tourists. Our room couldn't be serviced because we got a late start, which I think was unjustified considering the high price. The room decor is sterile, but the public spaces do have some interesting art. There's plenty of security. Room service menu is quite odd, and while it's certainly possible to walk to get takeout or order thru a food delivery app, I don't think I've ever stayed in a high end hotel with such weird choices and no standard fare. We did eat at two of the in-house restaurants during our stay. While food was good, atmosphere was ruined by lack of air conditioning control. It was explained to us that the a/c controls are actually outside the hotel. Bottom line, service is lacking and I felt discouraged by the inattention.Come on Hilton, you can do better.