Happy Winds Kiteboarding & Water Sports

Used a Living Social coupon today- we don't go to beach often- so to use a 4 hour, 4-person hobiecat coupon today was exciting- My son got 3 of his friends to come with us and everything- 20 min. before we get there (we are already packed and in the car, more than halfway there) they call to say, "the hobiecat broke- can we come another day, like tomorrow?" Umm.. NOoooo.... we took time out today to go to the beach- doing it on Sunday is OUT OF THE QUESTION! and the coupon expires next weekend... Our options: either come tomorrow or use the hobiecat coupon before it expires OR get two sunfish sailboats (but 2 people most know how to sail which we don't have) (WHAT?!)- so I say- "we'll decide when we get there" The option then was - "Give them whatever we want" according to the owner, Mia. So the manager, Pam- proceeds to tell us about the standup paddle boards, the kayaks or the cycle bike - we can use any of those- or we could take a few out then come back in and take out something else- VERY ACCOMMODATING sounding- so we say, Okay let's try that! The 4 boys go out on two SUPs and a 2-person cycle bike for 20 min- come back in and say, "eh... can we try the kayaks instead?" --- "NO"~ was the answer from Pam, THE manager, to the boys. I go over and say, "well- we are not happy with the SUPS and the cycle bike- we'd like to find out about using the hobiecat instead... " Pam tells me- "Well, we'll have to charge you for using the SUPS and the cycle bike!" ARE YOU KIDDING ME??! - it's NOT our fault the hobiecat that we originally signed up for is not available- and I was under the impression from the owner that we could have whatever we want! So we went with that- we just wanted to try some kayaks instead- it's not like we are wasting their gas! -Pam, the manager get's quite testy with me- which of course, just sets me off and I tell her to have the owner call me about it. So 20 minutes instead of 4 hours- I feel we aren't compensated for a coupon THEY offered. We leave the beach not a half hour later - passing right by the Happy Winds stand- and nobody has bothered to make sure we are happy at Happy Winds... disappointing to say the least. SO... 7:30 at night- I call Happy Winds- get a message and hung up thinking I'll call during the day. Then Mia, the owner calls back. I asked her if her manager, Pam, told her to call me? "No... and so I explained all of the above. She proceeds to tell me- "There's no reason to be upset over this- it's JUST a hobiecat, Ma'am" (WHAT?! Did she just condescend to me?) --- "Pam had a really bad day today-somebody hit & run her car" (AND THIS IS MY PROBLEM?! WHY DO I NEED TO HEAR THIS??) Then she proceeds to tell me how they don't make much money off these coupons (SO DON'T OFFER THEM!!) and that we did use their SUPS and cycle- so we should pay... (WHAT?!?!! SERIOUSLY?? THIS IS HOW YOU TREAT YOUR CUSTOMERS?? AS IF IT'S MY FAULT THEIR HOBIECAT IS MALFUNCTIONING???) ... So, then Mia says, "You had six months to use this coupon-it's not OUR fault you used it now- wind happens and things break" She in the end tells me, she'll extend my coupon from Sept. 28th to October 15th- and we can have the hobiecat for 2 hours.... 2 hours from 4 hours? Because we used their SUPS and cycle for 20 minutes??? Does that sound like good customer service?? I think not. And guess who isn't interested in EVER using their service again. WOW. It's not like we broke the damn hobiecat in the first place. NOT HAPPY-Happy Winds- Your business name is a lie. Too bad you didn't strive for happy customer service. If this was all a big misunderstanding and you are interested in keeping your customers happy- you have a funny way of showing it.

Happy winds staff is easy to work with and they have a ton of rental equipment. Everything they rent is a high quality product for a great price.