Grand Furniture

Lavar was awesome!! He helped me and my mother find the perfect sectional to upgrade her living room, for a really affordable price. We are so excited to get it delivered!

Gloria is so professional and understands style. She had patience and i cant wait to purchase more.

The store itself is pretty nice and I got a great deal on a sleeper couch on Black Friday. Their prices are fairly reasonable as it is (except on TVs, I laughed at the prices they were asking), and they have a pretty good selection as well. My salesman was pretty attentive as well, but obviously rather busy since, again, it was Black Friday. The reason for the poor review is the delivery service. From the minute they walked in the door it was fairly obvious they didn't want to move the couch to the back of the house, because they had to turn a corner. They said it wasn't going to fit, and then when I said I was pretty sure it would, they had to ask ME for a tape measure... After telling me it wouldn't work again, they finally got it through the door into the hallway, then when it was time to turn the corner, they got it about 75% of the way on its end and again decided that it was too tight to get around the corner and showed me how little room there was to work with. At this point I more or less just gave up and told them to put it in the living room. They then gave me instructions on what I should do when I try to move it to the back. All of that would be fine if delivery were free. But when you're paying roughly $50 bucks to have your furniture delivered and set up, that should include people are knowledgeable and willing to maneuver big furniture in tight spaces. In essence this was just 3 strong guys that had a truck. If it costs money, it needs to be a professional service. Now I'm going to have to probably call a moving/staging company and pay someone else to get my couch to the right spot. It's a nice piece of furniture and looks great. It's just not where I want it to be.

I will have to say that Grand Furniture employees were friendly and very attentive, and we bought a sleeper sofa set on July 1, 2019 and the sleeper sofa had to be ordered so it was delivered on July 22, 2019. The boards that held the sleeper attached broke from the side of the couch, so we contacted Grand about 6 months ago and was given the company info for the insurance claim and we were asked to send in pictures and we did and then about 2 months later after me calling the insurance company they sent someone out to do the exact pics we sent them. I've been calling every 2 weeks since then and have been told they were still waiting on the pics from the gentleman that came out. So after 6 months since we started our claim, we called them again today and now they are going to send someone else out to basically do the same pics. We have books under our couch to hold it up just to sit on it. So hopefully we won't have to wait long to get this fixed.

My husband and I were thrilled with the service we received from a lady named Kim at Grand. We had recently moved to the area (he's navy) and we needed to purchase a couch. Once we got in, we were greeted by Kim, given her card and left alone to shop. She had a hands-off approach meaning every other 5-minutes wasn't, 'Are you still okay?', or 'Let me know if you're ready to purchase, ha ha' like I feel we got at many other stores. When we were ready with questions, she was prompt and really helped us out tremendously! We had just missed a sale weekend but she was able to get us that discount (we'd been in during the sale but we'rent ready to buy) along with the military discount. She was a delight to work with and in the end, we walked away with a "cho-fa" that we LOVE. If you go in, go look for Kim - hands down!

I went to Grand because I buy most things straight up and I need to establish more credit. I financed a washer and dryer at $2,000 each (retail is 900 in stores) but that's how financing is which is why I pay straight up. Three weeks later the set arrives and there are no power cords. Guy says they gave us wrong ones contact your sales guy please sign here. I donated my old set yesterday to make room for the new set. Heading to laundry mat bc no one has answered me or contacted me. I'm just disappointed.

My wife and I bought our first house last year and didn't have any furniture of our own, so we decided to go with Grand because we liked their selection. Long story short, the past couple of months have been a real nightmare dealing with them. We signed a contract to have a certain amount automatically come out of our account each month and we have been getting harassing phone calls saying that we owe money for late charges. I have called the company talked to a few managers in the store. I've called the district manager, who just so conveniently, is never in the office. I've left voicemails and never get any kind of response back. We also had to take out a warranty claim on our couch which took about 5 months for that to go though. Then after they FINALLY picked up our couch, they had that for a full month just so they could replace "one part" on it. We are talking with our lawyer to see what can be done about this. Needless to say, as soon as we get our furniture paid off, we will NEVER deal with Grand Furniture again and NEVER recommend them to anyone.

I am very disappointed with the service I have received from Grand. I went in the store and was helped by Miguel. I gave him the measurements of the room I had and showed him set I was looking and asked for a tape measure which he didn't have. He looked at the measurements on the tag and said everything would fit which it does not. Before I left I asked for the measurements and he forgot to give them to me and called and left a voicemail of the length only, guess he got side tracked when I there cause his buddy came in while we were talking When it showed up at my house the delivery men were in a hurry and would not position everything where I wanted. The love seat to the set was broke when we sat in it. When I called about not even wanting it because of the poor craftsmanship they still want to charge $200 for a restocking fee. Very unhappy customer.

1591 Crossways BlvdChesapeake, VA 23320Purchased the Sealy Posture-pedic Queen Adjustable Base from this company, only. Because the Queen Adjustable Base was inoperative, with the warranty, a new base was selected along with a new warranty. The new base was of a far lesser quality in comparison to Sealy Posture-pedic Base purchased base - so very disappointed! Additionally, I was not informed that the delivery did not include the removal of the original base. Who purchases a warranty to secure something of inferior quality? Cannot recommend this company

I recently moved and was looking for a new couch. My boyfriend and I were chased around the store by a man called "Crazy Chris". We were sitting on a couch and I told him I did not like the texture of it and he continued to try to get my boyfriend to purchase it so I told him again that I didn't like the texture thinking he would take a hint. In return he responded with "I think we got that." I wouldn't have bought a couch from him after that even had I found something I liked. We proceeded to leave and purchase a couch elsewhere.