Flower Lady

I was very disappointed in the flowers. I purchased the premium sympathy flowers over the phone. I paid extra for the larger size and it looked basic at best. It was very small and had only a few flowers petals in the display; it was more greenery. I used the 20% online discount and got that off in the look too. Go somewhere else.

My wife was going to file for a divorce...the staff here was all very great empathetic and provided a perfect flower arrangement Now I'm not divorced.

I have been ordering from Bonnie and her team for well over a decade and they have never let me down. I've moved away from Hampton Roads and will continue to trust the Flower Lady with my arrangements for as long as they remain in business. Always pleasant, always willing to provide ideas, reliable, and my friends and family are always so pleased with their arrangements. Highly recommend!

So my daughter is 3000 miles away in Chesapeake Virginia, and due to covid I couldn't be there to see my first grandchild be born.My daughter is in an unhealthy relationship with her boyfriend and his mother. They made her pregnancy a nightmare. I wasn't certain if he would send her flowers so I thought that I would. Flying blind I googled florists. I absolutely refuse to use a tele service ever again after receiving the most horrible arrangement ever and I thought they were beautiful until my friend showed me a picture of what she ordered and what she paid for after she complained to the website they dispatched to another florist and had another arrangement sent which was incredible. So I'm really reluctant to use a website for long distance deliverySo I stumbled onto The flower Lady and I saw this designer's choice option, but there weren't any photos of what the designer's choice might be. But the other arrangements are beautiful but I wanted something big and over the top because she just needed something special as she and my grandson.I wrote detailed description of the situation at hand as well as you know it's a boy and my my message and I asked her to please make it special and over the top because of that. Baby was born in the evening so the store was already closed when I logged on and I called at 9:00 a.m. my time and the flowers were already delivered and she said that she made it extra special and sent me a photo.I didn't ask for a balloon but I signed the card I love you to the Moon and back and she said we have one of those balloons so I added that to the arrangement. And it was the most beautiful arrangement with the prettiest blooms. And done within hours of them opening and it was already on its way to the hospital.The special care and attention that she gave was just incredible. If you have a need for florist in the Chesapeake Virginia Beach area you cannot go wrong with The flower Lady

Local flower shop. The service is personal and catered to your liking. I received flowers from thee husband before and surprised with choosing my own flowers. Service was great as it was my 1st time going. They have arrangements ready to purchase. But I got my arrangements made. I recommend this place because it's always nice to connect to your community and experience the personal touch. I think the name says it all. You are guaranteed to have a nice experience because the company love what they do and that's what gives it the personal touch.

I ordered some flowers for my wife while I was out of the area. I am not a flower guy, so I didn't really know what I was looking for. I just gave a description of it being for congratulations and that I wanted it colorful. The lady on the phone was very polite and told me not to worry, she'd already had an idea in mind. I am pretty satisfied with the results. My wife said this arrangement is really big and she loves it. I recommend this shop to anyone wanting a beautiful arrangement made.

Great flowers and beautiful arrangement sent. I definitely use the hen as often as I can

I had a corsage that I thought I was ok with. The original corsage came from a different company. The day of the ball I decided that I hated the original corsage. I walked into "The Flower Lady" in Kemp's River shopping plaza without the corsage and told them what happened and what I needed.I asked if we could keep the slap bracelet from the original corsage but build a new one around it?I was told "yes, go get the corsage"I ran out and came back about 20 mins later with the corsage. The lady designing flowers in the back asked me what I wanted. I was so grateful that she would do this for me last minute--literally...that I gave her free reign. I told her what the dress colors were & she took about 30ish minutes and gave me a BEAUTIFUL corsage. This was my son's very formal with a date and he's 15 so I wanted everything to be perfect.I'm so grateful for this company and will use them for all of my flower needs from now on--so should you, trust me!

This business is wonderful! My boyfriend was out to sea but had a beautiful arrangement sent to me for Valentine's Day this past Monday. The arrangement itself was pretty, but the quality of the flowers weren't all great- some were bent over and shedding. I was just happy to have flowers, the thought was what counted. I received an email to do a review and just very briefly said it was a nice arrangement just wished the flowers themselves were in better shape. I didn't complain or make it sound like I was upset, but next thing I know I had a missed call and a voicemail from the flower shop, not only apologizing, but offering to remake the arrangement and have it sent out the next day. I was completely taken back in the best way possible. The new flowers were just delivered and I'm so appreciative. That is some amazing customer service! There are many amazing florists but this is a business that stands behind their work!! Thank you to everyone at the Flower Lady in VB

I'm not very happy with this place. My sister ordered flowers for a funeral and I was tasked to pick them up and deliver them to the wife of our deceased friend. This friend is someone whom my sister and I have known since we were kids, and for us it was important to provide even the smallest amount of respect for someone who passed suddenly and unexpectedly. Nina called and informed the lady taking our order what the flowers were for and informed her I'd pick it up. I was at work all day and knew I'd have to leave early to pick up the flowers and then head straight to the memorial service. To confirm I'd be able to stop in, the lady told Nina she was open until 6pm. Perfect - I'll leave work early at 5pm, pick up the flowers, then head to the memorial which began at 6pm. And if something were to come up, Nina gave the flower lady my cell phone number... win-win. As I had planned, I left work at 5 and went straight to Flower Lady. I arrived at 5:23pm and see the lights are off. I'm already thinking the worst but decide to park and pull on the door, just in case they were just waiting for me before they closed (Hampton Roads was preparing for a blizzard, but snow wasn't going to start until later in the evening, overnight). Nope, door was locked and no one was inside. They were closed for the day. Ironically, boldly posted on their door are their hours of operation, and sure enough it displayed that they close at 6p. So they closed early, they never called to inform me of their decision, and I'm without flowers. Talk about getting shafted. I went to the memorial service, paid my respects and temporarily put this behind me. But as I write this I can't help but be upset considering the circumstances. Flower Lady let Nina and I down. We spent good money on them and have nothing to show for it. And what's worse, a phone call could've changed everything, or they simply COULD'VE STAYED OPEN UNTIL THEIR POSTED CLOSE TIME. Then I wouldn't have felt slighted, in addition to the sadness I feel having lost a friend. Thanks for nothing, Flower Lady. I'll make sure to never recommend you. JV