First Flight Rentals

We stayed here mid September and at the end of October in 2014. Both times we really loved our stay. The first time, we were on the second floor in #19, and the second time we were in #31 on the top floor. I really can't pin-pont much of a difference. On the first floor we heard those above us a bit, but not enough to bother us or our 15 month old while he slept. I found the management and staff to be beyond friendly. They went above and beyond for us. Chris who does it all at Waves Village is always there, and answers texts really fast. My husband is a Kiteboarder, and there is no better place to stay to get to kite as much as possible during a trip to the OBX. Again, the helpful staff need a huge shout out. His harness got separated from his gear when he moved his kite after a long session on the water. A staff member noticed it immediately and picked it up, and held on to it. A few hours later, in a panic, my husband searched all over for the harness. He went over to ask in the shop, and sure enough, it was there. He was so relieved he hadn't lost it and it hadn't been stolen. There are so may other kiterboarders there to launch and land-and he was able to find help each time.We will definitely be back. As soon as possible!

Checked in on Saturday, 8/8 - 3G Croatan Surf Club is potentially a beautiful unit. Our low review is a result of the quality service provided by First Flight Rentals (FFR), which is the focus of this review. We attempted to resolve with FFR, and let them know we would be writing about the experience and outcome. They have removed my feedback and blocked me on FB and Instagram. They consistently don't take accountability and place blame on others.Unfortunately, we noted a few maintenance issues that were called into FFR immediately after check in - leaky kitchen sink, broken cabinetry under the sink and unusable pull out trash can cabinet. FFR called back that same evening, and we were told the issues would be addressed the next morning. As we were running out to the store for supplies, the cleaning service asked how things were as we got settled in - which was awesome. They mentioned that the previous guest had also noted the same issue regarding the leaky sink.The next morning, we did not receive any communication regarding timeline or delay. While waiting for the call to fix the sink, we discovered in the main floor bedroom (trundle bunk + day bed) and adjacent bathroom - ANTS - any army of ants, which then was observed in the later evening in the lower level bedroom bathrooms not as many as the main level, but disturbing to find them on the tile foraging - and on the vanity counters. After a few calls to the maintenance line went unanswered, we decided to call the reservation line to reach someone, again, we were told someone will come address - without a timeline. Sunday late afternoon, someone did a ring and dash where we were just left with bag with a package of ant bait on our door. We did decide to go ahead and put down the stations to help attract the ants to the trap instead of being all over our kids, their toothbrushes and stuff in the room - Sunday evening we discovered a few if the ants had migrated over to the kitchen countertops - again, in hopes that the ants will migrate to the traps - we laid them down. Mon. morning, the ants were getting worse and the bait stations weren't helping. We put in a few more calls. That afternoon (2pm), a maintenance person - sweet gentleman - arrived to fix the sink (they were under the impression it was clogged, but understood that wasn't the original complaint and that it was just a leak). The cabinetry wasn't in his ticket to fix, but did take photos to show his daughter Leslie for further instructions. The cabinetry was not fixed the entire time we were there - not a big deal. He also put in a request with his daughter/FFR "owner" that the ant issue is pretty severe to send someone quickly - again, no call back to provide a timeline. A few hours later - we get a knock on the door at 5:30/6pm, while we were preparing and cooking dinner. The pest control technician came to assess the ants and said that he would have to return the next day since we had to start making dinner and our 6 kids in our party were already inside. We arranged for a time mid morning the next day where we weren't cooking and kids were out of the unit. That evening our kitchen experienced an outbreak of ants by that evening, where they moved from the shared wall to the bathroom. Ants were everywhere, crawling over the knife block, counters, walls, on dishes in cabinets and food we had stored away in the cabinets. We decided to throw as many dishes and cutlery we could into the dishwasher to ensure it was clean the next day - and we moved all of our food over to the bookshelf and dining table. We put in a call early Tues to discuss how unacceptable how the living condition was. Ruth was not understanding indicating ants happen. She blamed us for turning away the technician the evening before while cooking dinner. There was no offer to move us - claimed there was no availability - no partnerships with hotels, equivalent accommodations, etc. When we requested reimbursement of our rental fees - they said they had to take it up with the owner because the owner would have to take a hit - and gave a sympathy story that COVID has had a huge impact. If I were the owner - I would have this rental company take the responsibility for not maintaining the unit in rental condition and not taking care of the unit and guests. We requested cleaning services - because who wants to clean a WHOLE house - all surfaces and everything in the kitchen - every appliance, utensil, dish, countertops on vacation - Ruth answered that guests are expected to clean behind the technician, even when on vacation. By checkout on 8/15 - ants were still present just not in the masses, no call follow up on conditions, and no reimbursements of time/products wasted cleaning, packing, unpacking. I would think twice about renting from this company - the complex has a few other companies there, try them. Here is the video of ants happen: https://photos.app.goo.gl/ACyFJjZJ7EJTRYiDA

Condo was in utter disrepair. Broken window, broken railing safety hazard on balcony, faucets falling off, broken glass on floor / not properly cleaned for arrival, cockroach infestation. Do not stay here.

I have used First Flight Rentals in the past and have been satisfied. This year we rented a 3 bedroom condo on the second floor at the Croatan Surf Club. Great location and love the pool. The condo layout was great and the condo was well stocked. It could have been cleaned better, a lot of dust in the living area and mold in the bathrooms. The unit could have better mattresses and the carpeting in the bedrooms were really dirty and need replaced. This was a dog friendly unit and unfortunately was flea infested. We did not realize it until the end of our stay. Had to throw away dog beds and give the dog a flea bath. Since we were leaving in a day, I decided to call First Flight after I returned home. Their response was less than adequate. I never expected to return home with fleas and will probably never use First Flight again.

We booked a first-floor unit (First Flight condos in Kill Devil Hills) and paid in full 3 weeks before our scheduled vacation. $1,400 for a Thursday check-in, Sunday check out. On Monday (3 days before our vacation), we got an email informing us that "there will be some painting and deck work, thank you for your understanding." At 8:30 in the morning of our first day, there is banging, hammering, drilling, nail-gunning, sawing, RIGHT ON OUR OCEANFRONT DECK. A whole crew is tearing down the building's first-floor's exterior and rebuilding it, with the crew on ladders looking right into our unit for the whole day. Some "deck work"!I wish the attached pictures could convey the noise. The constant drilling made walls shake. This goes on 8:30 to 5:00 every day, that is, the hours when people rent such a property on the assumption that they can relax on the waterfront deck, enjoy a glass of wine at the sound of the waves, or at least take a nap in peace. Upon our calling First Flight, a condescending staffer kept repeating the words "unfortunately," "not in our control," "you do what you think you need to do," and the like. I tell you what should be IN THEIR CONTROL: being upfront with customers about the extent of the work being done, the location (literally the renters' unit), and the hours (all day every day). To boot, the garage's lights are not working, and upon arrival our patio was strewn with broken shingles and nails (!!!) apparently from the work being done to the second floor. Upon talking to the neighbors renting another unit, they said (and I quote) "they've seen the last of me." A minimally-professional company would a) block off rental availability of units subject to this kind of rebuilding until completion, b) or at least inform customers of the ACTUAL nature and extent of the work, c) understand that a 3-day "vacation" in such conditions is not worth the full (that is, "regular") price. That they (essentially) told us "too bad, stuff it and get off our phone" speaks very poorly of this company. If you read this, run from these uncaring, unprofessional, condescending crooks. I seldom leave bad reviews, but this experience really cops the prize.

This place was so peaceful and serene. Went there for a girls trip with my childhood besties to reunite and it was perfect. Everything was very clean, beds were made and towels came wrapped/sealed/sanitized in each room. Parking lot was covered which was nice, because it was raining when we got there. So between that and the elevator, it made loading/unloading much easier. Most beach places that aren't hotels don't have elevators so that was an added plus. It was right across the street from public access walkway to the beach... and they had shower by the pool to rinse off. The beach was also nice. And not too crowded. My favorite was early in the morning, i could go for a walk on the beach and no one was there. You could tell this property is well managed and cared for. We stayed in the penthouse and it had three very nice rooms, all which had their own private bathrooms.

Our condo was great! Staff was courteous and responded quickly when I had a question. The condo was clean, kitchen was well stocked(appliances, etc), and our location was great! This is our second year using first flight and we have enjoyed our experience with them both times!! I only wish we knew our schedule for next year to be able to book already again with them. My only complaint would be the walk to the beach it was not easy with the items we had but this is not their fault at all. Hard to have an easy path when there is a sand dune, steps made it hard to carry things. But that's a majority of parts there so what can ya do.

Absolutely! I have been coming to OBX for many years, but first time at First Flight. Beginning with the seamless booking process to the last day on the beach, First Flight Rentals is a do over. I stayed in Pelican Perch for a week, the view was amazing and the condo was open and airy and most importantly very clean. Only dealt with staff a couple of occasions when moving from 307 to 310 for another couple of days. They were very prompt in responding, being very friendly and accommodating. The question is not if I will come back, but when.

We stayed at condo #303 at Seven C's. It was a lovely place and had everything that we needed. We can't wait to go back! The agents at First Flight Rentals were helpful in answering questions, keeping us updated and it was an easy process to rent online. Their customer service was great!

I recently stayed at Unit 32 at Waves Village in Rodanthe. I wish I had read these other less than stellar reviews BEFORE I booked my 3rd vacation to a property managed by First Flight Rentals. I stayed in Waves in 2019 and in Sunset in 2016. I NEVER had any issues. The kitchen was well stocked and the place was clean. The rentals were also very reasonably priced. In a post-Covid world, of course, everything is more expensive. The price of the rentals has almost doubled. In my mind, it didn't matter. Not having had a vacation since 2019, I was happy to spend the money and looked forward to the gorgeous views, the spaciousness of the unit, and being able to watch the kiteboarders from the jacuzzi.The condo when we arrived was filthy dirty. The dishwasher had been run, the sink cleaned, and the beds/linens changed. That was all. I had brought a tub of cleaning wipes with me and within 3 hours had used the entire tub and it wasn't enough. There was sand all over the sofa and loveseat. The counters were sticky. The stove had food burned to the burner. The floor had not been vacuumed or washed. The dining room table had crumbs and leftover pieces of food, and there was 1" or more of dust on every surface. I made my way to the bedroom and found previous renters personal belongings left behind and the drawers dusty and full of hair and such. Gross. At dinner, I went to make spaghetti and found NO pots and pans or bakeware in the cupboards. In the morning I found NO hair dryer in any of the bathrooms. I "should" have taken pictures and I "should" have called immediately upon arrival. But, as it was the end of the day and it had taken us 2 days to get there, I cleaned it up and vowed to take action in the morning by writing a detailed email. They responded very quickly apologizing, offering me the $99 admin refund, and said someone would be there that day with the supplies I was missing. They were and they did. But, they didn't address the cleaning issue other than the refund. I had mentioned that it was still dirty despite my cleaning. At no point did they offer to send someone out and pick up where I left off. Reading about the fleas, there was some sort of small insect that I kept finding, but I don't know what it was now. I washed everything as soon as we walked in the door when we returned home. And by the way, we left 2 days early because our allergies were so bad and the vacation really was ruined from all the aggravation and inconveniences. I sent FFR another email to let them know how upset we were. Like previous emails, the manager blamed and shamed me stating she would offer another $100 but was hesitant and wanted me to sign a waiver that I wouldn't post a bad review. I considered the offer insulting and more people should know NOT to stay here especially when vacations are expensive and when you save up like I did only to have it be horrible, I wouldn't want anyone else experiencing this. The excuses I was offered was that inventory of supplies is only taken in April. That people share things between units and don't put them back. That they olive branched me by giving me the $99 admin fee back. That I clearly went out on my own and cleaned the place and didn't give them the opportunity to correct it. That NO ONE else has EVER complained about the cleanliness of the units OR the cleaning team. That the rental had been empty for two weeks and the previous renters DID NOT complain either. That bottom line was they wished me well in staying someplace else and didn't really care that I was a third time customer of FFR. I was astonished by the lack of customer service, but I feel better reading other reviews that show I am not alone in MY experience. I would have been happy to write a great 5 star review if my experience had been like the previous few times, but the fact that the management company takes NO responsibility when it comes to the bigger issues is mind boggling, upsetting, and unacceptable.