Feather-N-Fin Chicken & Seafood

If you're in a hurry....keep on driving and find somewhere else to go! They are unacceptably slow!I'm torn with my review. So I'm unsure of the number of stars this restaurant should receive. * Ambience/space - one star - there is no ambience. This place has been in the community for years! We need to do better. Not sure if we need an investor or just some push for the owners to not only clean the waiting area, but use clean rags when doing so. The cloths that were used while I was there were disgusting. I'm willing to donate! Clean or change the presentation counter. Update the furniture. * Service - one star - no greeting when you come in; no intro to the new system (I was the only one who used it); I waited 40 mins for my food (I have receipts!) and didn't get an apology or offered a beverage. I decided to wait because it was storming terribly and I didn't want to go through the hassle of a refund with the new machine (the young man at the counter said he would have to ask how to do it); there were three people ahead of me and about seven or eight behind me. Everyone received their order and I was left there alone (people exiting kept wishing me good luck!). I was told "my chicken is still frying." I ordered 2 two-piece snacks and an order of fish bites. Oh she gave me extra fries...thank you but no thank you. Sometimes an apology, a smile, a free beverage, extra food (not fries), or a free meal makes a huge difference. I've been coming to this location since 2016 and my hubby's family have been patrons since this location opened! Wow!Let's do better Feather-n-Fin! Chicken and fish are on point. Three and a half (don't have a half star) stars for the food ! Thank you!

Food and service was good! Ordered a 12 pc family meal and it comes with 2 decent sized sides and 6 dinner rolls for $55. It lasted our family of 2 adults and 1 child 2 whole meals. Our pockets and tastebuds were very happy. This is a hole in the wall establishment in a rougher area, but it is a gem. While there, someone who smelled like marijuana walked in--he looked higher than a kite-- but obviously your food when he had the munchies, so it must be delicious. We may very well be back whenever we pass by. It's very handy if you're getting your tires taken care of across the street.

Feather N' Finn has been a staple in the Suffolk community for good fried chicken for as long as I can remember. I've been coming here for years whenever I'm in the mood for great southern fried chicken. As implied in its name, it serves up both fried chicken and fish options, which include sandwiches or whole pc options in snacks, combos, or al a carte. They also serve up a few different dessert options, although not extensive, to accompany your meal such as their infamous strawberry shortcake. You can order your chicken in several quantity options ranging from a 2-pc snack to party sizes, if needed for a large party. They have different sides including fries, baked beans, Mac n cheese, and green beans. As a southern guy, one thing I must point out is how great their sweet tea is. Only in the south will you find good sweet tea!A good tip would be to call your order in before coming in, if you can. As stated, this is a staple in the Suffolk community, so it can easily get busy here. Call ahead is your best shot for getting in and out. Typically no one eats in the restaurant, atleast not large parties. They have a few tables and chairs available for people to use, mainly people waiting to pick up their food. If you're in the mood for some great fried chicken or fish in the 757, Feather N' Finn is a must have!

Ugh!!!!!! Poor service !! They can't handle high volume!!! Staff in the back stay with an attitude!! If you can't handle to pressure stay out of the kitchen!!!!! Chicken good half of the time! Prices are ridiculous!! I'm cook my own fried chicken at home!!

now i dont normally do this but omggggg there service is very slow i order two fish sandwiches and they took damn near 3hrs i can't believe they that me standing there that long, should've got my money back smh

I live about 5 min away from this location. Today I ordered thru grubhub app for pickup and I was truly amazed. The order was ready when I arrived Absolutely no wait time. I will order using the app from now on. Food always on point!!!

Food is always fresh and delicious I've been going there over 30 years, but the customer service stinks. They have the most ghetto staff and don't even bother calling your order in because it will not be ready when you arrive and the staff will stand you down you didn't call in a order. I place the order and ask the the person her name and she gave it to me and didn't place the order until I got there.

Feather and fair restaurant in Suffolk Virginia is the most trifling Hood restaurant you will ever go to the workers are rude the managers are inconsiderate the cooker the people that cook are nasty and trifling and talk to you any kind of way!! I thought the customer was always right!?? Not according to them!! I arrived at 10:05 PM they don't close until 11pm! Mind you I called in my order for a boneless breast chicken sandwich with cheese and the Tuesday special of small liver\gizzard for $5 the total was $13.45! I get there to pickup my order and they tell me my order was sold to another customer and all they have left Is 4 pieces of chicken I asked what she said breast thigh leg and wing! I don't like dark meat so I asked how much for the breast and wing? She tells me I got to buy all 4!! I don't want all 4 but I'm hungry it's raining I asked how much is that cause you told me my order was 13 and change and that's all I brought! She say 15$ plus tax!! I'm like if I got to pay full price I want what I ordered! Not my fault you shut down an hour before closing! She tells me take it or leave it! So I said I know how to use Yelp! She said I don't give a what you know how to use!! You and Yelp!! So here we are! writing this review hoping someone gets better service because it!!

Food is always perfect, my favorite being the shrimp and fries,, only downfall is the service times, and overall moral from time to time not the most inviting place in the worldBut who cares you're there to get food and leave anyway

Terrible service. Terrible attitudes. Messes up orders all the time. Save yourself the trouble