East Coast Truck & Trailer Sales

My dad and I bought an enclosed car carrier trailer from here for our company with the help of their wonderful friendly staff in all their departments including James, Sherie, Taylor, and others. I would definitely recommend going to them for all your trucking needs whether you're looking for trucks, trailers, and/or parts. We received great offers and discounts on parts. In addition, James and their staff made the buying process and paperwork easy to manage. They had quick responses to my many questions in a timely manner. Go check them out!

Well I wanted to give them a chance since their ratings are low...it's true! I was in there today to see if I can get my rig washed, I see 4 employees behind the desk so I said to myself cool no one here. i spoke too soon because no one greated me any good morning or hello, so I waited for them to acknowledge for 10 minutes standing there staring at each of there sad faces, so I can approach them and ask them if truck wash is available. Finally one of them said, can I help you? Yes I was wondering if your truck wash is open today? Their response was it'll be 2 hours or so. Well I can't wait that long so I walked out. My point is, customer service is bad and Yelp reviews are true about this place, never again will I return let alone get my rig worked on there!

I could not recommend purchasing parts from this company. I ordered a gallon of non skid and it arrived partially opened and dried out. They will not exchange. Complete waste of money. In my opinion, not a way to conduct business

they took a 4120 dollar deposit for a tow truck. never signed the cc authorization form. they didnt send me a letter saying deposits are non refundable untill 1.5 hours after they got my credit card info. they stated its only refundable if i try to go thru them for financing and get denied

I needed some Parker Hydraulic Filters and decided to call ECTTS after speaking with Cottrell Trailers, which is the brand of Trailer I have and need the filters for. ECTTS could get them to me quicker than Cottrell. I spoke w/parts rep. whose name I won't mention here, and I asked him specifically if they stocked Parker brand filters, which I prefer. He said yes, they do. I gave him the Parker filter numbers for the ones I need. He said they have them (he even put me on hold while he went to physically verify they were in-stock and on the shelf) and gave me a price quote and a delivery date of 2 days. I placed the order and paid for it over-the-phone via credit card. Great, right! Well, not so fast!! I received the filters within 2 days as promised only to discover that they shipped me another brand of filters and not Parker as I requested as was told is what I paid for. I called and spoke to the same rep I placed the order with. He informed me that the brand they sent cross-references to the Parker filters I was quoted and paid for, and, was expecting to receive. He said they are the ones they use in their shop. Well, I did not ask for this brand. And, no, the filters sent are not equal in specifications to the Parker filters from any reviews I am finding. Yes, they may work just fine if I were to use them. However, I believe the Parker Filters I requested would satisfy my filter needs best from an In-service perspective.I let the rep know that this was not good for me because I lost two days waiting for the wrong filters!!! Also, I could have bought the filters they sent me locally for less money and now I still don't have the filters I want and was promised....I can only hope this was a fluke. I am disappointed with this transaction!

Avoid this place at all cost. Took my truck there to get the PTO replaced. After picking it up, my transmission made the worst noise ever. I was told the transmission was damaged by the service manger Kenny. Never had the noise driving it 70 miles to get it fixed, so I paid the bill and got a second opinion. I was told by another company that the PTO was installed wrong. I go back to ECTT to complain. I'm told by them again it the transmission is bad but they'll take another look. They then take it to West Branch Diesel and was told that the install is wrong but don't let them fix it. They take it back to their shop again and try to fix it. I finally pick it up and its better but not like it should be. I get someone in NC to fix it properly. After many request to speak with the owner, he won't return a call, the service manger Kenny, lies along with the service writers. This place is a joke and a scam. Go any place else.