Drug Center Pharmacy

I can NOT be the only person who feels this way about these large conglomerate pharmacies who trick you into thinking because a computerized VOICE takes your order, and affirms in advance that you have nothing to worry about, and your prescription WILL be filled.Yesterday I started to lose my temper, today I treated the pharmacist so badly, I'm embarrassed. But here's my point; I cannot think of one time that I've been able to walk into a Walgreens (CVS, Rite Aid, etc.) AFTER being told via text message, my prescription is ready, and have everything simply go smoothly. There's always a problem, it's NEVER ready, and the price is constantly changing. I have to take a drug that's extremely dangerous. In fact, if this medication is abruptly taken away from me (after using it for over 27 years), I could die. So, I assume any and all pharmacists ALSO know this. Yesterday I went to pick it up, dreading every second I waited until I was to pick it up. At the counter of Walgreens on Fredrickson Blvd. Portsmouth, a pharmacist actually looked me in the eye, and said they were completely out of stock. Not only was this Walgreens, but all the Walgreens in a 50 mile radius was also completely out. THAT HAS NEVER HAPPENED.My next thought was;'I need to get to an emergency room. OMG how could this be happening?'She goes on to tell me that I should start calling pharmacies OTHER than Walgreens because as far as she knows it won't be until mid OCTOBER, that they will have this drug back in stock. In a daze, I'm completely outraged that I HAVE to call around, that I need to hunt my prescription down, by calling random drugstores, I think to myself, Why didn't they tell me this when they first ran out? Why did they put me in this dangerous situation. And when I say dangerous, I'm not exaggerating. So I remembered how much I love to use Mom & Pop businesses in my community, I flipped open my local YellowPages and the very first druggist I saw, (Drug Center Pharmacy),was still open and they had my medication . Wow, so I didn't have to expose myself to COVID-19 last night in some random emergency room. I was so relieved. I knew they were closing, and I didn't want to hassle them with the "Drug exchange " part. So today I called Walgreens and after waiting on hold for over 13 minutes, I told the pharmacist I found a drugstore and they have my Rx. I began to give the man the phone number and all my information, when suddenly he interrupted me and asks "WHAT'S THE DATE OF BIRTH?" I tell him. That's followed by, "Okay, if you can have THEM give us a call..."I lost my mind!! "YOU WANT ME TO CALL THEM BACK AND HAVE THEM CALL YOU, give me a break." "I can't give you a break ma'am, it's Virginia State law, blah blah blah"Wow, I'm not even a human being to this man. And when I really realized that, I told him he just lost a customer. But something tells me, he really didn't care. And he probably gets that A LOT! EERRRRR! Makes me so angry And I'm easy going, it takes a lot to push my buttons.So if anyone is STILL reading this, and feels anxious about these places like I do, I have some good news. In Portsmouth (a stone's throw away from that Walgreens) exists the sweetest Mom & Pop's true Drug Store, called, 'DRUG CENTER PHARMACY'. I promise you, you will be treated like a person. No lines, and no waiting. Oh and they also DELIVER!! That's right. Free delivery. A beautiful girl name Ariana, helped me. She even listened while I spilled my anger over what had just happened. I'm never going back to Walgreens, CVS or RITE AID, again!

Very rude technicians. We couldn't even talk to the Pharmacist on a personal note on my prescription I had gotten from them a few days earlier. We spent a lot of money and we wanted to ask a simple question on an interaction. The technician said the Pharmacist will call us back. They never did. Transferring all my medications to another Pharmacy.

After going to several pharmacies to find my daughter's medication (that she needed urgently), nobody had it in stock. I ended up here, and this pharmacy didn't have it either (apparently a very rare medication). However, the pharmacist called his pharmacist friends until he found one that could help me. I don't know how many calls he made but it was a lot!! I had been exhausted and frustrated and they went above and beyond to help me. The end of the day was nearing and I was afraid I would not find any place that had it. The staff was extremely helpful and kind to my grouchy children. I can't say thank you enough to this place!

Rude owner. Very loud and condescending. The staff is also rude. Can be heard mocking the patients very clearly. So unprofessional. Never ever spending a penny there again

They always have what I need and it's cheaper than anywhere else. There's almost never a wait. The staff is always pleasant.

I needed to get a medication urgently, so I was looking around for prices. I called this store to see if they had the medication in stock. The very rude receptionist had an attitude from the beginning. I was explaining to her that the medication I needed was cheaper at Walmart, however the Walmart was already closed. She made a rude comment and say why didn't you just get it from there? And i told her it was already closed. So then she puts me on hold and went to ask the pharmacist. And she came back and said yea we can get it for you but not for that price. So I asked her what the price was and she said she couldn't tell me prices over the phone. I asked to speak to the pharmacist and she said oh he just went to the bathroom would you like to hold? And I said yea. Then she took me out of hold and said I'm sorry he doesn't speak to people over the phone you have to come in. Absolutely horrible service. All I wanted was to know the price of the medication.

I thought waiting forever for medications were the norm until I came here. They get you out in now time, and the Staff greets you by name. The great Customer Service makes it easier to spend your money there. I tell everyone about the great service.